Mercedes-Benz of South Bay - Service Center

After 2 return visits and 2 appointments, my SUV was finally repaired. The car was washed, the writing on the front windshield was cleaned and 2 studs were put on my license plate. I am happy and my veh finally repaired. The car was washed, the writing on the front windshield was cleaned and 2 studs were put on my license plate. I am happy and my vehicle runs well. The advisor was apologetic and was willing to do what it takes to make me a satisfied customer. I am a satisfied customer now. Thanks for your responsiveness. More

Worst service department ever. Our service representative lied when she told us everything was completed. When I brought car right back she admitted she knew it was not completed Our service representative lied when she told us everything was completed. When I brought car right back she admitted she knew it was not completed and then wanted to charge more. Spoke to her and manager on phone. Now they won’t return our calls/texts. Want to buy another Mercedes but won’t because we’d have to bring to this dealer for service. More

Amilcar Mejia is the excellent service advisor with high level technical skills. Thank you very much. level technical skills. Thank you very much. More

The service dept always brings their ‘A’ game. From the minute you drive to the minute you pick up your car the treat you like your a VIP From the minute you drive to the minute you pick up your car the treat you like your a VIP More

Frank Perri is simply the best service representative I have ever had over 15 vehicles. Mercedes Benz of South Bay does truly delivers. Great work all around. Highest recommendation. have ever had over 15 vehicles. Mercedes Benz of South Bay does truly delivers. Great work all around. Highest recommendation. More

Everyone the minute I got to my appointment were very friendly and helpful.They knew why I was there for and didn’t waste my time.the work was done im the time iwas told it would be done. friendly and helpful.They knew why I was there for and didn’t waste my time.the work was done im the time iwas told it would be done. More

I was uncomfortable this dealer service. No so friendly, this service department , hope better service in future. No so friendly, this service department , hope better service in future. More

I came in for service, everyone was very friendly. I was refered to Frank Perri who was very knowledgeable and explained everything. I was refered to Frank Perri who was very knowledgeable and explained everything. More

Overall I had a good experience. Everyone was friendly and accommodating. Only issue was the car was not completely cleaned. Everyone was friendly and accommodating. Only issue was the car was not completely cleaned. More

I had a great service with Mr. Parker he is very knowledgeable and professional. The valets also are great and the team behind the desk for getting the loaner makes the experience Parker he is very knowledgeable and professional. The valets also are great and the team behind the desk for getting the loaner makes the experience easy and fast ...... Like this place where you can see people happy to work there. Car has been serviced and happy customer to find her new car back! More