Mercedes-Benz of South Bay - Service Center

My AMG GLE Coupe seized up on the 405 fwy. I got towed off the fwy to South Bay MBZ. At that point we didn't know what happened to the car. I disputed the issue with MBZ. The repair required a I got towed off the fwy to South Bay MBZ. At that point we didn't know what happened to the car. I disputed the issue with MBZ. The repair required a new engine which cost about $26,000. I was out of warranty but felt the issue was caused by a failure of the vehicle. In the end I paid $8,300 and MBZ/South Bay picked up the rest. After 3 months I got my car back, but the new engine and everything has worked great since then. The car's failure at 33,000 miles was a very frustrating experience. However, I dealt with Linda Framel and she was great. She was prompt, honest, and informative. I would say I was a very difficult customer but Linda always was patient and fair with me. Especially patient and I very much appreciated that. Looking back she deserves kudos for how she handled my problem. More

SERVICE COORDINATORWAS REALLY PLEASANT AND HELPFUL VERY PUNCTUAL AND KNOWLEDGEABLE. SHE ASSISTED ME FROM THE BEGINING TO END EVEN ASSISTED ME TO THE CASHIER WINDOW APPLYING COUPON THAT WAS AVAIABLE I WOULD PUNCTUAL AND KNOWLEDGEABLE. SHE ASSISTED ME FROM THE BEGINING TO END EVEN ASSISTED ME TO THE CASHIER WINDOW APPLYING COUPON THAT WAS AVAIABLE I WOULD DEFINITELYRETURN TO THIS LOCATION. More

Always on time check in and pick up timing. Staff are very helpful and friendly. Staff are very helpful and friendly. More

Impressed with Mr. Frank Perri professionalism and service. Comfortable waiting area offering good coffee, hot chocolate etc. Frank Perri professionalism and service. Comfortable waiting area offering good coffee, hot chocolate etc. More

The best dealership in Southbay area. They answer all the questions we asked were very clear in explaining how each car is different and the benefits of each vehicle. I’m They answer all the questions we asked were very clear in explaining how each car is different and the benefits of each vehicle. I’m More

Mercedes-Benz of South Bay is awesome. Always great service and very professional. Also, you have the best salesman in Mercedes World. . .Hayes McMillan !!!!! 🤗 Always great service and very professional. Also, you have the best salesman in Mercedes World. . .Hayes McMillan !!!!! 🤗 More

The service was quick ,excellent and interesting. I will like to visit the dealer another time. I will like to visit the dealer another time. More

The dealership was timely,courteous, and served all of my needs. My dealer rep Emily Solis did her usual good job in a timely manner which included providing with with transportation while my car was bei my needs. My dealer rep Emily Solis did her usual good job in a timely manner which included providing with with transportation while my car was being serviced. More

I’d like to give as shout out to Jacqlyn and management for there service and for going above and beyond. This is my go too Mercedes dealership and Jacqlyn is my go too service advisor! Everyone was very p for there service and for going above and beyond. This is my go too Mercedes dealership and Jacqlyn is my go too service advisor! Everyone was very professional, knowledgeable, honest, and great to work with. More