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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
542 Reviews

542 Reviews of Mercedes-Benz of South Bay - Service Center

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November 11, 2023

Always on time check in and pick up timing. Staff are very helpful and friendly. More

by tina10nisimamura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Parker
Nov 14, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2023

Impressed with Mr. Frank Perri professionalism and service. Comfortable waiting area offering good coffee, hot chocolate etc. More

by Nadiafoster
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Nov 09, 2023 -

Nadiafoster responded

Impressed with Mr. Frank Perri professionalism and service. Comfortable waiting area offering good coffee, hot chocolate etc

November 07, 2023

The best dealership in Southbay area. They answer all the questions we asked were very clear in explaining how each car is different and the benefits of each vehicle. I’m More

by Mounib Kassouf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacky
Nov 09, 2023 -

Mercedes-Benz of South Bay responded

Hi Mounib, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 03, 2023

Not a good service charged me for a car wash $20 xxx ? ? Never asked for a car was … More

by santosveronica1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AN
November 03, 2023

Mercedes-Benz of South Bay is awesome. Always great service and very professional. Also, you have the best salesman in Mercedes World. . .Hayes McMillan !!!!! 🤗 More

by Choc Angl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayes McMillan for sales. Can't remember the names of the service advisors because I've had a few but they all were great.
Nov 07, 2023 -

Mercedes-Benz of South Bay responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 02, 2023

The service was quick ,excellent and interesting. I will like to visit the dealer another time. More

by Queenth81ng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia
Nov 04, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 01, 2023

The dealership was timely,courteous, and served all of my needs. My dealer rep Emily Solis did her usual good job in a timely manner which included providing with with transportation while my car was bei More

by jtmb26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Solis
Nov 03, 2023 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 31, 2023

I’d like to give as shout out to Jacqlyn and management for there service and for going above and beyond. This is my go too Mercedes dealership and Jacqlyn is my go too service advisor! Everyone was very p More

by dmack1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqlyn
Nov 02, 2023 -

Mercedes-Benz of South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Feel free to stop by if you ever need any more help.

October 30, 2023

If you drive anything less than an S class or G wagon be prepared to wait in line. It’s like going to the dentist when you get the initial quote for even routine service. Went in for teeth cleaning and More

by hirammac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Nov 02, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (310) 513-5300 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

October 30, 2023

Great customer service. All employees were very attentive. I talked to a couple managers too. More

by Ftm.gutierrez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Gutierrez, Monika Travis, Ivan Ceniceros & Mark Mehta
Nov 02, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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