Mercedes-Benz of South Bay - Service Center

My wife had issues with her GLS550 which we had planned on taking on a long-distance trip in 2 days' time. Amilcar Mejia had me come down right away without an appointment and he fit me into the schedule on taking on a long-distance trip in 2 days' time. Amilcar Mejia had me come down right away without an appointment and he fit me into the schedule of the technicians. There was a thorough inspection done and one minor adjustment. We got the car back a few hours later in good shape and ready to go on our trip. Amil has gone out of his way previously with my other MBZ vehicle. He is a pleasure to work with. More

I scheduled my appointment for 9 am and was told the part was in stock and service could be done in about an hour. The morning of the appointment I was going to run late and called to let the service depa was in stock and service could be done in about an hour. The morning of the appointment I was going to run late and called to let the service department know I’d be there at approximately 9:30. I spoke with Melissa. She said there was a 30 minute grace period and if I couldn’t make it, I couldn’t come it. I stated that I was told the day before that the day was completely open for appointments, how could they not let me come in 30 minutes late. If that’s how they treat customers I’d go to another location. Melissa hung up on me while I was talking to her. I showed up for my appointment at 9:15 and met with Frank. Said I would wait for my car because it would be done in an hour, 2 hours max. Frank requested expedited service. At 9:30 am I was seated in the waiting area. At 11 am Frank came to Tel me my park hadn’t been logged by service. Turns out they never even had it in stock while I sat waiting for an hour and a half. Completely waiting my time. Quite frankly the biggest waste of time after having to get a rental from Midway and coming back for my own car at 6 pm. I used South Bay Mercedes for convenience, but there’s a reason we haven’t bought our last two Mercedes from them. More

The Dealership is spotless. Employees are friendly, professional, knowledgable, kind, and considerate. It's always a pleasure taking my car to MB South Bay for service. Employees are friendly, professional, knowledgable, kind, and considerate. It's always a pleasure taking my car to MB South Bay for service. More

I had a early appointment for maintenance service. I was met on time by my agent. She discussed with me my service. When I picked up the vehicle she walked me through the findings from the service. I was met on time by my agent. She discussed with me my service. When I picked up the vehicle she walked me through the findings from the service. Very professional. More

Amilcar's customer service is second to none. I will definitely be coming back. Thank you, Amilcar and Mercedes-Benz of South Bay! I will definitely be coming back. Thank you, Amilcar and Mercedes-Benz of South Bay! More

Was a very good experience. Hans was very knowledgeable and customer focused. One of the best experiences I have had. Hans was very knowledgeable and customer focused. One of the best experiences I have had. More

Thanks to Emily for taking care of my problem so fast, efficient and effortless. I am so happy with my service and will visit this dealership again. efficient and effortless. I am so happy with my service and will visit this dealership again. More

Sonia is an exceptional professional service expert. Customer service was amazing. She is extremely patient and knowledgeable. Sonia answered all of my questions to ensure I felt supported. A trusting r Customer service was amazing. She is extremely patient and knowledgeable. Sonia answered all of my questions to ensure I felt supported. A trusting relationship was built within her 1st 5 minutes of communicating the plan for my car as she was open, honest, and transparent consistently. I truly appreciate her work ethics! Thank you Sonia! More

Frank Perri is outstanding always willing to go above and beyond to meet our service needs. Frank is responsive, knowledgeable and professional. beyond to meet our service needs. Frank is responsive, knowledgeable and professional. More

It was super easy to book a service appointment online. Jacqlyn was my service advisor: She was professional, knowledgeable, and very pleasant to work with! Jacqlyn was my service advisor: She was professional, knowledgeable, and very pleasant to work with! More