Mercedes-Benz of South Bay - Service Center

Naomi and the team were very quick, professional, attentive and knowledgeable. There was never any upsell. They just got me in and out and took care of my needs! attentive and knowledgeable. There was never any upsell. They just got me in and out and took care of my needs! More

Jackie,service-mgr, the scheduler, and Ms Jenna were courtest, professional, very knowlegable pertaning to my concerns. The wait time was very short. courtest, professional, very knowlegable pertaning to my concerns. The wait time was very short. More

5-Star service from my service rep. Frank Perri as always. Lucy at the car loan service counter is always professional and courteous. Mike made check-in very easy. Frank Perri as always. Lucy at the car loan service counter is always professional and courteous. Mike made check-in very easy. More

They treat you great and give you updates about your car service. The service rep was great help. His name is Amilcar Mejia. service. The service rep was great help. His name is Amilcar Mejia. More

We scheduled our annual service appointment for our car with our representative Sonia Gonzalez. Sonia is ALWAYS is professional, warm, and very friendly. She is a definite asset to the Mercedes-Benz of t with our representative Sonia Gonzalez. Sonia is ALWAYS is professional, warm, and very friendly. She is a definite asset to the Mercedes-Benz of the South Bay. Our car looks and works great! A BIG THANK YOU to Sonia, our service reps, and Mercedes-Benz of the South Bay staff. See you again! More

The service here is horrible! Jaclyn Mohl will give you the worst customer service ever when not making a sale. Her demeanor and attitude was disgusting and appaling. I took it in Jaclyn Mohl will give you the worst customer service ever when not making a sale. Her demeanor and attitude was disgusting and appaling. I took it in for 1 noise it’s had since I bought the vehicle, I have texts and emails/videos proving that. Once I went back for the 4th time now she’s saying they fixed 3 out of the 4 noises…. It was only one. And again, I have text messages proving that and her indicating the 1 noise was gone when it never was therefore I had to go back for the SAME noise. Now they are saying it was 4 different noises but they got 3/4 down… what??? She clearly is trying to make it seem the issue was resolved when it never was. Her lying like that makes me question if they even ever worked on the vehicle and the integrity/ethics of the employees working at this Mercedes facility. She has the audacity to lie in front of a customers face…. wow. Again, I have everything saved on my phone proving we were only talking about 1 noise here. On top of that, she provided me with “internal information documents”saying I’m not supposed to have them but it’s proof of why they aren’t going to service my car anymore. She advised me to reach out to MBUSA to start a claim for a “buyback” cause they already spent “thousands of dollars on my car”, I guess she was assuming I wasn’t going to follow thru. When I let her know I was to call MBUSA she asked if I could give the internal forms back cause I’m not supposed to have them. She gave them to me to have…. Now cause she knows I’m going to call MBUSA she wants them back, how funny. Too bad, should have thought of that before you broke the rules on purpose, internal info is internal info and you gave that to a customer willingly knowing you shouldn’t have. Again, proves that’s she’s already breaking the rules with Mercedes’ policies. At this point all I have to say is I will never be going back to this South Bay facility or referring anyone ever. Mercedes should re evaluate what employees they have hired on and provide better customer service training for them, maybe audit them too. More

Brought car to check on Warranty possible work. I was told it was covered given an Uber to make it home service was done and I was satisfied I was told it was covered given an Uber to make it home service was done and I was satisfied More

Very good, friendly staff. On line. My advisor was great and extremely helpful. I was happy that your dealership provided transportation back home and for pick up. On line. My advisor was great and extremely helpful. I was happy that your dealership provided transportation back home and for pick up. More

I bought an E400 there in 2015, and everything has been smooth ever since, I had my car in for service yesterday, and as usual, everything was easy. I've worked with Amilcar in service for years, and I've smooth ever since, I had my car in for service yesterday, and as usual, everything was easy. I've worked with Amilcar in service for years, and I've appreciated his efforts and how clearly he explains what is or isn't needed. More

Frank Piri who handled my car is an outstanding and knowledgeable person and with much needed attentions managed to get the issues with the brake and radio system handled. knowledgeable person and with much needed attentions managed to get the issues with the brake and radio system handled. More