Mercedes-Benz of South Bay - Service Center

""Super Service"" is an understatement by this Mercedes team !! Eventhough my GLA is only worth 35K, I'm treated like a V.I.P. ALL the time, from start to finish of service, or other business like leasing team !! Eventhough my GLA is only worth 35K, I'm treated like a V.I.P. ALL the time, from start to finish of service, or other business like leasing / buying a vehicle. This dealership is Honest and Spotless too. Meaning everything is clean, like a museum, including the bathrooms. There's plenty of elbow room for everyone, no crowding as you wait for your vehicle. The entire staff has integrity, like an extended family and feel at home. Your service advisor ( mine is always Amilcar) is like your personal expert, never overcharging for services. Another shout out to my Awesome salesperson, Dough R. whom I trust for all my car lease/buy business. The actual showroom is my favorite spot, since this team is continually showcasing their vehicles. Eye candy for those who love special cars. I just can't say enough kinds words, except I'm treated so well, every single time I go in. This team defnately lives up to the Mercedes Benz culture brought to America in 1952. Thanks Again Mercedes- Benz Team of South Bay !! More

I have never dealt with a more dishonest service dealership. Namely the service manager, Steve Schimkus. He refused to conduct a thorough diagnosis of my issue in order to prevent having to give me dealership. Namely the service manager, Steve Schimkus. He refused to conduct a thorough diagnosis of my issue in order to prevent having to give me a loaner. He also consistently lied to prevent replacing parts that his team had forgot to replace on my car and tried to make me pay for them even though I had brought it to the attention to his entire service team multiple times that it was their fault in the past. Take your service elsewhere unless you want to be ripped off. More

Frank was my counselor for this my vehicle annual maintenance. This was the best counselor I have ever met in any of the dealership. Frank was Patient, friendly and extreme detail in review and exp maintenance. This was the best counselor I have ever met in any of the dealership. Frank was Patient, friendly and extreme detail in review and explain the vehicle's status. True service. Thank you Frank. More

Customer Service was not good. Advisor did not follow up, I had to follow up. Took car on Monday and advisor texted me on Thursday Advisor did not follow up, I had to follow up. Took car on Monday and advisor texted me on Thursday More

Very clean, friendly dealership. Work was done on time. Jackie was great to work with. Work was done on time. Jackie was great to work with. More

Friendly and honest service writers who keep appointments on time and give timely updates on completion status. No pressure ever on upselling. Recommended repair status is provided on essential items like on time and give timely updates on completion status. No pressure ever on upselling. Recommended repair status is provided on essential items like brake wear. Recommend purchasing a dealer service plan after original warranty expires. Especially with dual turbos and 9 quarts of oil per service. More

The the service guy the helped me was excellent and experienced service guy that knows his business and how to treat his customers experienced service guy that knows his business and how to treat his customers More

My first Mercedes experience. . The team was great. My car was serviced in two hrs and the complimentary coffee buffet was great Thank you Melva . The team was great. My car was serviced in two hrs and the complimentary coffee buffet was great Thank you Melva More

Babak was GREAT! very very helpful. Courteous, polite and on it. would only want to work with him very very helpful. Courteous, polite and on it. would only want to work with him More

Awesome service. Everyone was kind and helpful. Making an appointment for service was super easy and the process was painless. I definitely recommend to anyone lookin Everyone was kind and helpful. Making an appointment for service was super easy and the process was painless. I definitely recommend to anyone looking to buy or service a Mercedes. More