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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
542 Reviews

542 Reviews of Mercedes-Benz of South Bay - Service Center

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August 03, 2022

Pablo, the service associate provided excellent service. However, the loaner car had fleas. I was biten in five different areas of my body. This is the second incident. I've complained previously. I guess More

by mshumanique
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pablo
Aug 05, 2022 -

Mercedes-Benz of South Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (310) 513-5300. We'd appreciate the chance to make your experience a positive one.

August 02, 2022

Fast and accommodating service! Sonia got me in and out of there so quickly. Not only that, she arranged for a ride back from my home. I was very pleased with the work. More

by Aliciaclapper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia
Aug 05, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 01, 2022

Fast, friendly and competent. Obtained new loaner vehicle without hassle. Service specialist response was quick and informative. More

by Q5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi
Aug 03, 2022 -

Mercedes-Benz of South Bay responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2022

loan car was offered and I was informed by message for updated information, all staff were helpful. More

by Ruthzxl
Recommend Dealer
Yes
Employees Worked With
Jacquelyn
Aug 03, 2022 -

Mercedes-Benz of South Bay responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

July 30, 2022

Advisor is very friendly and i was able to communicate thru text not like with other advisors. Car was received very clean. Job well done! More

by Eloisa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi
Aug 02, 2022 -

Mercedes-Benz of South Bay responded

Hi Eloisa, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 03, 2022 -

Eloisa responded

Overall very satisfied !

July 30, 2022

Easy to make appointment and they took care of problem on timely manner and professionally. Device writer was very helpful More

by Nahidesl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
Aug 02, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 29, 2022

Exceptional service! Always knowledgeable and helpful, the whole staff are always on point and friendly More

by pegcabrera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alice, Keith, GM Dan
Aug 02, 2022 -

Mercedes-Benz of South Bay responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

July 28, 2022

Brad Parker is a great service advisor, I needed a new tire for one that had become flat yesterday morning. Service was excellent. Service was done while I waited. More

by cliprstew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Parker
Aug 01, 2022 -

Mercedes-Benz of South Bay responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!

Aug 01, 2022 -

cliprstew responded

Will see you soon for service.

July 23, 2022

Always a great service experience! When it comes to purchasing or just in for a oil change. More

by jaisenmommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank , Hayes
Jul 27, 2022 -

Mercedes-Benz of South Bay responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 22, 2022

My service representative Sonia is the best! She always provides me outstanding customer service and ensures on time completion of my vehicle. More

by mukleintop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonia
Jul 26, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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