Mercedes-Benz of South Bay - Service Center

My service advisor Naomi is an awesome and very friendly person and always kept me updated about my vehicle person and always kept me updated about my vehicle More

I arrived about 10 minutes early for a 10am appointment both lanes were backed up to PCH my service rep was unable to get to me for approximately 45 minutes from there every thing went smoothly. I must say both lanes were backed up to PCH my service rep was unable to get to me for approximately 45 minutes from there every thing went smoothly. I must say that the customer waiting area is no where near the friendly comfortable area it was 5 years ago when l purchased my vehicle not in the same league as other MB dealers l have visited More

my service was prompt, everything was done right. honoring my warranty. Plus they washed my car which was really dirty honoring my warranty. Plus they washed my car which was really dirty More

Emily is amazing. She is very thorough and professional. She always makes sure everything is right. I really like working with her. She is very thorough and professional. She always makes sure everything is right. I really like working with her. More

Everyone I spoke to was friendly and helpful. They didn’t seem quite properly staffed for all of the appointments of day in that I was 5 min early to my appt slot and wasn’t seen to be checked in They didn’t seem quite properly staffed for all of the appointments of day in that I was 5 min early to my appt slot and wasn’t seen to be checked in until 30 min after my appt time. This was true for a lot of the folks around me. But once I was checked in, everyone was super helpful and kind I was just much later leaving than I thought I would. More

Great service. Everything done as promised and in a very professional matter. Brad was great! Everything done as promised and in a very professional matter. Brad was great! More

The services and process was a breeze and pleasurable. The service agent was very knowledgeable and courteous. The service agent was very knowledgeable and courteous. More

Southbay MB has been nothing but wonderful to me every time I visit for a service call and each time I bought vehicles from them. They are very personable, shows me respect and I know it’s a business and time I visit for a service call and each time I bought vehicles from them. They are very personable, shows me respect and I know it’s a business and ultimately that is one of their main objectives but for me I love it when they take time to really see me and the needs I have and they have done that. I appreciate everything and they have tried to help me every time. Thank you to each and every person who works at this dealership. More

The service just wasn't what I expected for Mercedes Benz. Disappointing from the start... The unpleasant person who beckoned me to hurry to move my GLC 350E forward without a greeting; 2 weeks of hold Benz. Disappointing from the start... The unpleasant person who beckoned me to hurry to move my GLC 350E forward without a greeting; 2 weeks of holding my vehicle before finally placed it on a diagnostic machine; sending me a 30sec video of a mechanic not discussing what was my car issue; my car having an odor and being dirty when I picked it up (though it had just been detailed when I dropped it off). Even the issue itself was frustrating for the vehicle to be 4 years old. I think we're going back to BMW. More

I always like to visit this dealership, they are thorough and helpful and explain everything clearly. I’ll continue to visit them for my service needs. and helpful and explain everything clearly. I’ll continue to visit them for my service needs. More