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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
542 Reviews

542 Reviews of Mercedes-Benz of South Bay - Service Center

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December 10, 2022

Emily Solis excellent. Professional courteous. Very knowledgeable in the repair process. Went out of her way to accommodate my requirements for alternate transportation. More

by san1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Solis
Report | Print
Dec 13, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 09, 2022

I’m very happy with service with Frank. He always give assurance of services what I needed for my E350. More

by leeho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank perri
Report | Print
Dec 12, 2022 -

Mercedes-Benz of South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

December 08, 2022

Always excellent customer service and very professional service from service advisor Emily Solis. Emily has been our Service Advisor for over 2 years and has always taken good care of our cars. More

by GCSnSASantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Solis
Report | Print
Dec 12, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to Emily here at Mercedes-Benz of South Bay! Thank you so much for being one of our valued guests, and we look forward to your next visit!

December 05, 2022

Frank Perri was the most patient service manager I had ever met. He explained every aspect of the service that were required and I went away more confident that the MB Group truly cares about its customer More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Report | Print
Dec 07, 2022 -

Mercedes-Benz of South Bay responded

Hi Victoria, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

December 03, 2022

Service is always fast and efficient. My service advisor Naomi is the best!! Thank you South Bay!! More

by nicolerwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naomi
Report | Print
Dec 05, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 02, 2022

Frank Perry was a great. He took the time to explain every step of the service process being applied to my vehicle. He also took the time to build a personal relationship bet More

by Jquave73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perry
Report | Print
Dec 04, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2022

Natalie helped me everything. I had little concern on my car after the service but she made sure everything was good after I took my car back to the service again. I was glad to h More

by musiclife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Report | Print
Dec 04, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 01, 2022

Thanks to my service advisor Chris Z for making it a better, even good, experience. Otherwise, without Chris, not sure I’d keep returning. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Z
Report | Print
Dec 02, 2022 -

Mercedes-Benz of South Bay responded

Hello Stephanie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 28, 2022

Chris Zielyk did a good job. He ordered the part needed in record time. Thank you. More

by rdmesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Zielyk
Report | Print
Nov 30, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 28, 2022

This is my 3rd year with my truck, and had been there multiple times. I had always good experience. This time my experience was very bad. I will say I felt a little humiliated. I felt I was look down to More

by Mejias81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Naomi Gutierrez
Report | Print
Nov 30, 2022 -

Mejias81 responded

Mejias81 This is my 3rd year with my truck, and had been there multiple times. I had always good experience. This time my experience was very bad. I will say I felt a little humiliated. I felt I was look down too. Treated very short. I noticed the difference between me and other customers. I don’t think I’m coming back to this location for future services.

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