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Mercedes-Benz of South Bay - Service Center
Torrance, CA
542 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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542 Reviews of Mercedes-Benz of South Bay - Service Center
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December 19, 2022
Had vehicle towed to the dealership. I was contacted the next day with an assessment . I was pleased with the analysis of the problem and the timely repair. Pick up of my vehicle went ve I was contacted the next day with an assessment . I was pleased with the analysis of the problem and the timely repair. Pick up of my vehicle went very smoothly. More
by liongreg
Employees Worked With
Amilcar Mejia
December 17, 2022
I had an appointment with Sonia 12/8 to get my car serviced, had no issue getting in as it was at 7am. The same day I was told that it would need a few more things but would be ready by 12/9. 12/9 com serviced, had no issue getting in as it was at 7am. The same day I was told that it would need a few more things but would be ready by 12/9. 12/9 comes and I go to return the rental (from Midway)that I had to request (they didn’t offer it at all). They tell me it will be ready Monday afternoon 12/12. Monday turns into Tuesday which turns into Thursday. I got another rental from the dealership themselves for this time, the car was extremely dirty, clearly not cleaned out from the previous drivers and stains /spills all over. 12/15 I FINALLY get to pick up my car, I won’t complain about price because it’s expected taking it to the dealership however, I paid for an alignment, oil change, full service check including lights and fuses. Alignment was not done correctly, oil change was average, lights that burned out were not fixed, they left a dirty rag in the car when I picked up too. The whole time Sonia did not answer any of my phone calls for updates and instead I had to go over to be told when my car would be finished (which was never accurate). I emailed her about the alignment the day after pick up and still no response, any response from her was two days after the initial text. I do not recommend going here if you have something more than an oil change especially servicing with Sonia. Take your money elsewhere, I’ll be going to the one in Long Beach from now on. More
by samkamata1
Employees Worked With
Sonia
December 16, 2022
I highly recommend Mercedes South Bay! Frank the Service Advisor is an absolute pleasure to work with. Frank Perri is very professional who knows the car business inside and out. Frank Per Frank the Service Advisor is an absolute pleasure to work with. Frank Perri is very professional who knows the car business inside and out. Frank Perri goes above and beyond to make everything go smoothly! I would give Frank Perri and Mercedes South Bay Dealership a 10 Star Rating being Exceptional!!! More
by Fatima Fodera
Employees Worked With
Frank Perri
December 12, 2022
Great service overall! Came in for a recall check and had a short and great experience. Advisors took care of the issue and even washed my SUV. Friendly advisor and quick i Came in for a recall check and had a short and great experience. Advisors took care of the issue and even washed my SUV. Friendly advisor and quick in-and-out service including a complete check and report on everything. More
by fstirling
Employees Worked With
Alicar
