Mercedes-Benz of South Bay - Service Center

The service department at Mercedes Benz of South Bay is the best I have ever experienced in my life. It is also one of the primary reasons that I keep coming back to the dealership for every car lease and the best I have ever experienced in my life. It is also one of the primary reasons that I keep coming back to the dealership for every car lease and purchase. More

Frank Perri is always pleasant, conversant and helps me out to make my services work with my schedule. out to make my services work with my schedule. More

I am completely satisfied with the service I received at Southbay Mercedes Benz service advisor was very excellent when I spoke to her Southbay Mercedes Benz service advisor was very excellent when I spoke to her More

It’s my 4th leasing car with Mercedes. Chris helped me this time for the service. Very smooth process and good communication. Did great for everything I can ask. Always happy to be back. Chris helped me this time for the service. Very smooth process and good communication. Did great for everything I can ask. Always happy to be back. More

This is the worst dealership in all of California. I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have purchased Mercedes since 1975 and over the years contributed millions to service and buying your cars. Recently I experienced the worst service I have ever experienced since 1975. I had no idea Mercedes had gone so far downhill. Not only did you have my car in service for an entire month because you had a shortage of laborers and could not get to it but you had no loaners either. So I spent a fortune on a car rental just because you had no mechanics. Also you would not honor my extended $3600.00 warranty which I still pay $50.00 a month for in my contract and have NEVER used. You would't cover a measly $1900.00 fuel pump. I will never buy another Mercedes again and since I am still paying for this one I may have you repo it and quit payments...I was treated like garbage. No one was nice, no one returned my calls no one gave a xxxx. Deplorable service...I could get more from a sleazy used car lot. I won't need Mercedes Financial again because this was the worst experience of my entire life in dealing with Mercedes. I am seriously thinking about quitting payments just to get somebody to pay attention to my dire situation and that is pathetic. When you bless somone and they curse you. You then become the cursed. I have blessed Mercedes for years investing in new engines.(my 82 is still on the road) I have overpaid for cars over and over because I was so happy with the service provided. But this experience on 12/6/22 has been a nightmare beyond my wildest disappointment. I have been treated like garbage....after being a loyal customer all over the world since 1975. and I cant get anyones attention everyone in your customer service are liars and do not return calls and frankly don't give a xxxx. Well then neither do I. I may have you repo it just because I am so upset and infuriated. This dealership purposely soaked my floor boards because I was so angry. They work against you not for you. More

Made appointment for service. Frank Perri was adviser got car into service and completed service on the same day. Frank Perri was adviser got car into service and completed service on the same day. More

Worst service experience I’ve ever had. Had to speak to 2 service associates and a manager to find out the process of my car and they all had different answers for me. Only helpful Service Had to speak to 2 service associates and a manager to find out the process of my car and they all had different answers for me. Only helpful Service advisor was Jacqlyn. More

very clean. Service advisor polite and attentive. took care of all concerns. kept me informed about status. Service advisor polite and attentive. took care of all concerns. kept me informed about status. More

Service was completed in a timely manner. Jacqlyn was helpful, knowledgable, and cheerful. I completed a 350 mile round trip after the service, the car ran like new, and got over 30 mil Jacqlyn was helpful, knowledgable, and cheerful. I completed a 350 mile round trip after the service, the car ran like new, and got over 30 miles per gallon. Thank you. More

Natalie Duncan was great. She heard my concerns and took care of them. I got daily updates from her. She heard my concerns and took care of them. I got daily updates from her. More