Mercedes-Benz of South Bay - Service Center

Sonia was my advisor. I had an eight o’clock appointment, when I arrive she was ready. Service was completed when promise. Got a detailed summary of the work they did.. I had an eight o’clock appointment, when I arrive she was ready. Service was completed when promise. Got a detailed summary of the work they did.. More

Brad is great. The people that work in the dealership are very accommodating the car came out well in the whole experience was wonderful The people that work in the dealership are very accommodating the car came out well in the whole experience was wonderful More

Quick, professional and courteous service. Had no push back when I requested a loaner and was given a brand new one. Had no push back when I requested a loaner and was given a brand new one. More

Be sure to check your car over for damage before you leave. I found 3 things wrong with the car and they only acknowledged 1. Even for the one they acknowledged they were pretty unapologetic about it an leave. I found 3 things wrong with the car and they only acknowledged 1. Even for the one they acknowledged they were pretty unapologetic about it and it was like haggling for them to make it right. On top of that found another scratch in the car once I got home. More

C0lean, friendly staff professional services and advisors. Timely service and clean waiting areas with delicious coffee advisors. Timely service and clean waiting areas with delicious coffee More

The service is good except I think it’s very pricey compared with other German dealerships!! compared with other German dealerships!! More

Frank gets all of the 5 stars that I can give. Very knowledgeable, hospitable and patient. I had been having the worse experience at other Mercedes service centers including Downtown and Santa Mon Very knowledgeable, hospitable and patient. I had been having the worse experience at other Mercedes service centers including Downtown and Santa Monica. Santa Monica was booked and I was fortunate to get a speedy appointment at Southbay. They paid a lot of attention to my car and the problems and Frank thoroughly explained what was wrong and the workup. Having a loaner and not feeling rushed to come back really eased my anxieties. I will definitely be coming back for future service. More

Frank is professional and knowledgeable who answers all my questions and concerns. I always ask for Frank when the car needs service or repair. my questions and concerns. I always ask for Frank when the car needs service or repair. More

I like this dealership everyone is friendly, courteous and professional. Helpful! Clean waiting room and showroom and professional. Helpful! Clean waiting room and showroom More

Always professional and courteous. Staff are knowledgeable and I have the best experience every time I come to this dealership. Staff are knowledgeable and I have the best experience every time I come to this dealership. More