Mercedes-Benz of South Bay - Service Center

Tech did sloppy job on oil change and it dripped onto my driveway. Took it back, they cleaned the spill on the engine but did not offer to pay for driveway cleaning. Left 2 messages for the service rep b driveway. Took it back, they cleaned the spill on the engine but did not offer to pay for driveway cleaning. Left 2 messages for the service rep but they claimed never received. No loaner cars, no snacks. I’ve been treated better at Shell stations. More

Service advisor great. Loaner car lady, unfriendly and Rude. Everyone else good work. It was my first visit. Loaner car lady, unfriendly and Rude. Everyone else good work. It was my first visit. More

I am really great full to Mercedes Benz of the South Bay. They are always very professional, respectful, and friendly people. The facility is clean and well keep. My advisor Brad Parker, is the best!!! alwa They are always very professional, respectful, and friendly people. The facility is clean and well keep. My advisor Brad Parker, is the best!!! always makes sure to provide excellent services, kind, respectful, and professional!!!! Could be more happy to have Mercedes Benz of South Bay in my life!!! Always the BEST!!!! More

Happy with the crevice and how informative Pablo was when it came to keeping me updated on the status of my car repair and for making suggestions on needed services Glad I whent there!! it came to keeping me updated on the status of my car repair and for making suggestions on needed services Glad I whent there!! More

Horrific service. After contacting other service centers, it’s extremely clear that I was taken advantage of. These people cannot be trusted and should be ashamed of t After contacting other service centers, it’s extremely clear that I was taken advantage of. These people cannot be trusted and should be ashamed of themselves. After over $5,000 in frivolous costs, my vehicle does not even properly work. More

Naoimi was my service representative. She handled all the documents and service seamlessly. It was amazing how efficient she was and the work was performed flawlessly and the follow up v She handled all the documents and service seamlessly. It was amazing how efficient she was and the work was performed flawlessly and the follow up video just added to the frosting on the cake. Everyone was amazing Frank B More

I have been dealing with different Mercedes dealers throughout the past 28 years in 3 states. This dealership is so different. It has a lot to offer and the second you go in you feel the difference. Fr throughout the past 28 years in 3 states. This dealership is so different. It has a lot to offer and the second you go in you feel the difference. Frank Perri is the man I go to every time I have any repair or maintenance needs for my two vehicles. He knows how to satisfy the client and make him come back. The man has very high knowledge of the vehicle's needs and understands how to make the car owner trust the place and relate to it. Walking in the place without having sale's reps running after you trying the old cheap way that every customer hates, make me want to go back for more visits and enjoy the show room freely. I would give that place a 10 out of a ten. I would give Frank Perri 5 stars for his very friendly and professional service all the time. More

Very kind and giving follow information also on time finish car service. Car clean wonderful finish car service. Car clean wonderful More

I go to this dealership for my annual service, and I'm always treated with professionalism and care. The dealership is clean and the quality of work is always good. always treated with professionalism and care. The dealership is clean and the quality of work is always good. More

Upper management has no idea how to regulate appointments vs ability. There are sophisticated systems available. If not, write one with a good program developer. I have in the past and managed thousands of vs ability. There are sophisticated systems available. If not, write one with a good program developer. I have in the past and managed thousands of attendees at events for multiple days and multiple programs and never missed anyone's desires. More