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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
544 Reviews

544 Reviews of Mercedes-Benz of South Bay - Service Center

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June 05, 2023

Did not meet expectations. The car was not fixed after 9 days in the shop. Left a message for the Service Manager to call me back, but she never did. More

by ballentine500
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher
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Jun 09, 2023 -

Mercedes-Benz of South Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

June 04, 2023

Everything went well. Uber going and coming was easy thanks to Chris. Maintenance took two and half hours and when I checked out my car was Very clean. More

by Watercolorbobbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 06, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 03, 2023

Had an excellent experience. Christopher Zielyk was very courteous. I received reminder call prior to my service and on the service date everything went smooth. They arranged a r More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Zielyk
Report | Print
Jun 06, 2023 -

Mercedes-Benz of South Bay responded

Hi Ross, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

June 02, 2023

When I get the service I've got really kind and helpful experience from service manager. More

by Iona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher zielyk
Report | Print
Jun 06, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 02, 2023

I have been a customer with this dealer for over 20 years and their level of services have been very satisfactory. More

by charles8wong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Wang
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Jun 06, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 02, 2023

Excellent services , my services manager Sonia & April always very helpful and efficient & I can get my car back within 2 days More

by ericjoycep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia
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June 01, 2023

Very comfortable talking with employees. Ask how they can help. Love the car wash options More

by Slcaserma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
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Jun 05, 2023 -

Mercedes-Benz of South Bay responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 01, 2023

Great service and amenities. It is comfortable and friendly. I have always had a pleasant experience. More

by kmatsumoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia, Carol Powers, Emily Solis
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Jun 05, 2023 -

Mercedes-Benz of South Bay responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 01, 2023

Good service representative but to look at the warp dashboard, to see if replaceable the mechanic now wants 1 hr to look at?. Not very happy at his remark. More

by Rito Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Jun 05, 2023 -

Mercedes-Benz of South Bay responded

Hello Rito, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (310) 513-5300. We'd appreciate the chance to make your experience a positive one.

May 31, 2023

Top Service here. From start to finish. The place is clean. Lots of places to relax while you wait. Also setup for work/laptop if needed. Emily Solis explained everyth More

by Alex_sarabia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Solis
Report | Print
Jun 05, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

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