Mercedes-Benz of South Bay - Service Center

Best Mercedes Benz dealership for service! Almicar and team always do a great job when my car needs servicing or tires, which is often with the run flats. Almicar and team always do a great job when my car needs servicing or tires, which is often with the run flats. More

IMy car was pulled out and ready at 10:15 the advisor starting helping someone who pulled up behind my car about 15 minutes later. He saw me waiting said he would be with me soon. I had to go to the d starting helping someone who pulled up behind my car about 15 minutes later. He saw me waiting said he would be with me soon. I had to go to the desk to try and get help. Bottom line is I had to wait 45 minutes before I could get the ticket closed out by receptionist More

Mercedes needs to develop a way to compensate EV owners. I had to pay $29.00 for a gas loaner. I don’t have to buy gas for my EQS 450+ until I bring it in for service. I had to pay $29.00 for a gas loaner. I don’t have to buy gas for my EQS 450+ until I bring it in for service. More

My service appointment was scheduled for 11:00 a. m. Cesar was ready and courteous in reviewing service details. I needed a new battery and one was installed. m. Cesar was ready and courteous in reviewing service details. I needed a new battery and one was installed. More

I love the convenience from scheduling to dropping off and then to the video virtual recommendations and then to the video virtual recommendations More

They did a great job! Emily helped me right away even though I was early for my appointment. My car was ready asap and even got my recalls done same day as my maintenance. Emily helped me right away even though I was early for my appointment. My car was ready asap and even got my recalls done same day as my maintenance. More

Integrity is paramount to me and I’m sure my air/heat fan was not working. However, I paid for air conditioning. I’m 85% sure if I had not agreed to pay $2,000.00+ my air conditioning would have just fine. P was not working. However, I paid for air conditioning. I’m 85% sure if I had not agreed to pay $2,000.00+ my air conditioning would have just fine. Plus my dash board isn’t perfectly aligned. I’m not comfortable with honestly of the department especially if the service tech work on commission! That’s my personal feelings. More

Jacqlyn makes service visit fast and easy. She is friendly and super helpful. I have had others help and I prefer Jacqlyn be my point of contact. She is friendly and super helpful. I have had others help and I prefer Jacqlyn be my point of contact. More

Did not meet expectations. The car was not fixed after 9 days in the shop. Left a message for the Service Manager to call me back, but she never did. The car was not fixed after 9 days in the shop. Left a message for the Service Manager to call me back, but she never did. More

Everything went well. Uber going and coming was easy thanks to Chris. Maintenance took two and half hours and when I checked out my car was Very clean. Uber going and coming was easy thanks to Chris. Maintenance took two and half hours and when I checked out my car was Very clean. More