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Mercedes-Benz of South Bay - Service Center

Torrance, CA

4.5
542 Reviews

542 Reviews of Mercedes-Benz of South Bay - Service Center

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July 03, 2023

Everybody is very nice and they take care of you really well. You feel at home. Love this place. Thank you for being there for us. More

by yelizaltunsoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Zielyk
Jul 06, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 30, 2023

Best customer service by amilcar Mejia. He was very helpful and friendly. The waiting area very clean More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amilcar mejia
Jul 04, 2023 -

Mercedes-Benz of South Bay responded

Hi Joy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 30, 2023

This is the worst customer service experience I ever had for my car. They kept my car for 3 weeks with them and give the insurance adjuster the estimate to fix my car and never give me a loan car even thoug More

by aboualaa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacqlyn
Jul 04, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

June 26, 2023

I lost one day, because Parts delivery was late, even I have ordered for a drive belt Friday morning, supposed to get one on Monday, but it was Tuesday afternoon. The services works good. Representat More

by jjtoshio
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
JUAN RAYMUNDO
Jun 30, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

Great professional service did all things possible to make the experience a good one thx a lot to frank my service advisor More

by Perfectgreen
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frank
Jun 30, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 24, 2023

Great service. They took care of my car in a timely fashion Will go back to this dealer again More

by danny
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Naomi
Jun 27, 2023 -

Mercedes-Benz of South Bay responded

Hi Danny, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 21, 2023

Stopped by for my scheduled maintenance -they were attentive, efficient and great service. A little expensive, but I appreciated the trust-worthy service. The advisor made sure I felt taken care of an More

by xosonja
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amilcar Mejia
Jun 26, 2023 -

Mercedes-Benz of South Bay responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 19, 2023

Our car came in for a "B" service and Pablo the advisor that I normally use took care of the needed service in a timely manner. The service and car wash was very well done, only thing I thought the price More

by ecrealtor
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Pablo Moreno
Jun 22, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. We are always more than happy to assist you if anything else comes up. Take care!

June 16, 2023

I have purchased (3) S-class Mercedes from this dealership and have always called on Frank Perri as my service advisor. A man of incredible knowledge and has guided me and saved me dollars over the More

by macspacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Jun 20, 2023 -

Mercedes-Benz of South Bay responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 14, 2023

Thank you for making my car look like a showroom car inside and outside a job well done More

by cef1239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kalaan day
Jun 19, 2023 -

Mercedes-Benz of South Bay responded

Hello, your wonderful feedback and rating mean a lot to us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Jun 19, 2023 -

cef1239 responded

It is my attention to consider Southbay in the future

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