Mercedes-Benz of South Bay

Here are some things that totally won my heart and would have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs Other dealers I contacted (e.g. Fletcher Jones) wouldn't address bottom line questions like pricing but tried to get me to meet ("VIP appointment") with them. After all, I wanted someone to answer the questions I cared about and not use them as leverage to spin off a "sales pitch". David was straight as an arrow, told me what he can do, what he cannot and REALLY LISTENED to what I was looking for, what my available resources were and tried to figure out the optimal solution within his means. 2) To the point As per the above - no spinning conversations - quick & fast handling allowed me to be "in & out" fast 3) Soft sales approach As I could expect I was offered more options but all with a very respectful treatment where "no means no" and there was no attempt to push and convince. 4) Service These guys over there know what they're doing. They mean to give you great service, personal experience but without too many "bells and whistles" (which usually gets me worried as the customer usually pays the dealer's overhead involved in a "red carpet" style facilities & procedures...) More

as much as I hated to deal with the representatives because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said that " all new cars have them". after much hassle they said they would have it fixed. they said they had fixed the steering noise I complained about and exactly nine days later there was steering fluid all over my garage in a big ol' puddle. when I called them to talk about this they were extremely rude(again!) and told me that I should deal with it on my own and it was not their problem. ( that's exactly what I had called them for!) I ended up getting the car towed to a different Mercedes dealership and the representative told me that the hose which was "supposed to be fixed" had bursted and leaked oil below and into the bottom of the engine bay. they knew the car had a problem all along but just wanted to get my money, and now I'm stuck with a loaner for who knows how long, alll the people at this dealership are scam artists and just want your money, don't buy from them! More

It was the worst car buying experience I have ever, ever had. Although my salesperson was a nice guy, it was the sales management who were incredibly insulting and rude. We agreed on a price and then the had. Although my salesperson was a nice guy, it was the sales management who were incredibly insulting and rude. We agreed on a price and then they "changed their mind" hoping to get more from me. Their tactics are absolutely unbelievable!!! And they assume they are dealing with uneducated consumers. I have never had an experience like this in my life. It left a horrible feeling in my stomach. Buying a new car from this dealership was not a good experience whatsoever. These people are the bottom of the barrel. My salesperson has been there for 10 years but since AutoNation purchased the dealership, it apparently has become simply a clearinghouse sort of 'car bazaar.' And AutoNation has staffed it with some really crude people. It's just riding on its past reputation (which used to be good.) But it won't be long before the cat's out of the bag. In this current economic climate, AutoNation needs to reassess its direction, because this style of moving product isn't going to last. And consumers will go elsewhere as the word gets out. All my colleagues, my lawyers, my financial advisors, my doctors, will not be buying a MB from South Bay. They have been forewarned. More

This has been the worst auto sales experience I've ever had in twenty years of buying/leasing cars. Everyone at this dealership is a liar and a charlatan. They lie, they cheat, they steal, and they later had in twenty years of buying/leasing cars. Everyone at this dealership is a liar and a charlatan. They lie, they cheat, they steal, and they later ignore and/or pass the buck on concerns/complaints. Everyone I've had contact with at this dealership has been caught in a bold-face lie. Once they trick you into buying a third-rate, defective, over-priced car, they seem to vanish. They hose you and then leave you out to dry. I was cheated on every aspect of the deal form financing to registration/licensing/fees to the so-called "certification" they claim. Buyer, beware. More

I took my vehicle in to have a dent removed because it was still covered under warranty. Upon retrieving my vehicle from the services department, I noticed a total of three white scratches where the dent was still covered under warranty. Upon retrieving my vehicle from the services department, I noticed a total of three white scratches where the dent originally was. I was absolutely livid. The technician tried to say that those scratches were already present when the vehicle was brought in. When Zubair Ali originally inspected my vehicle, he did not see those scratches on my vehicle. I have a navy blue CLK 350. Those scratches would have been more apparent than the dent because of the contrast of color. Zubair Ali then called over his manager, Steve Schimkus. Mr. Schimkus was of absolutely no help. They offered to "try" and take the scratches out, so I allowed it. When I got my vehicle back a second time, there was still one scratch present. Mr. Ali's response was that because of the depth of the scratch, it could not be removed. I found that very hard to believe since they were a dealership and they had all of the right tools to do whatever they wanted. I filed a complaint with the BBB (better business bureau). My next step is to write their corporate office a letter, then small claims court. I would advise anyone and everyone to purchase their next vehicle anywhere but here. I bought my first Mercedes at the Buena Park dealership, should have stuck with them. More

Guy the service person he is sooooooo freaking unfriendly he must hate his job,,, its amazing...This is by far the worst service department in the whole country... i have my car serviced there and i always s he must hate his job,,, its amazing...This is by far the worst service department in the whole country... i have my car serviced there and i always seem to go back and fix the problem my self. also last time i took my car in for starting problem, when i got the car back my mercedes oil filter removal tool that i bought and kept in the trunk near in the battery compartment was stolen from the trunk. they replaced my sun roof and now the roof opening seal is loose and keeps jamming on the corner, i took the sunroof out they never put sunroof to body seal they bolted the roof straight to the roof no seal metal to metal, also i found out the reason the seal was loose is cus they did not put small plastic clips on the seal bracket to hold the seal tight.. one time i had a full service on the car, i picked up the car and while i was on the freeway the splash guard under the engine came off on one side and started to drag under the car,,, on the freeway..... they forgot to put all the clips to hold the guard in place. shall i keep going? rear view mirror bracket cover broken, engine cover cracked, door sills miss installed door wont close. enough said,,, they did other stuff which went well, but more bad stuff than good stuff. More

Service writer charged $275 for diagnosis. Then after repairing the A/C blower which was the diagnosis for $1220, he waited until the end of the next day to tell me they needed to replace switches now fo repairing the A/C blower which was the diagnosis for $1220, he waited until the end of the next day to tell me they needed to replace switches now for an add'l $1,000. Then he packed the invoice with a litany of "recommendations" that I declined. He never mentioned these recommendations. One of the most stressful weeks I've had in years - and I own my own business. The dealership is only as good as its worst service writer. I will never use them again and will let all my friends and clients know how bad they are. More

This dealership used to be very good, with good customer service. I understand that it has changed ownership, and the service is now terrible. My last three trips for service have been disasters: one time service. I understand that it has changed ownership, and the service is now terrible. My last three trips for service have been disasters: one time I was charged for a loaner car because the service people "were not able" to get to my car until the end of the day (I had brought it in at 8:00 a.m.) and they would only provide a 1 day free loaner. The second time I ask them to trouble shoot a specific problem; again they did not even call to tell me what the problem was until the end of the day, and when I told them to go ahead and fix it, they told me they could not do it that day because it was so late. Again, I had to pay for a loaner car due to their delay. The third (and final) time I went for service, I was given the hard sell on extra service items that I was told should have been done in the past (even though I have always had my car serviced at this dealer and had never been told about the "need" for any of these services.) The charges were outrageous ($550 to change the sparkplugs; a total of close to $2000 in "recommended" extra services)) even though no one had even looked at the car to see the status of the sparkplugs or whether any of the those extra services were needed. I will not buy another car there, nor will I return for any more service. More

I Leased a new 2008 Mercedes-Benz from this dealership. (South Bay Mercedes-Benz, Torrance, CA). When I was in finance, I was lied to about the cost of an oil change. They used a scare tactic to get me to (South Bay Mercedes-Benz, Torrance, CA). When I was in finance, I was lied to about the cost of an oil change. They used a scare tactic to get me to buy a pre paid package. I was told that each oil change cost $400.00. So I purchased a $1500.00 Package from the dealership. To then later find out that oil changes are only $195.00 for A and $295.00 for B. So a total of $500.00 over my lease. I paid $1500.00 for this package. I asked for a refund and they told me it takes one month. So i waited a month and a half and no call. I have called them over 50 times about this issue. I even had the GSM call me a liar, because he says that his finance manager would never say a lie. I feel bullied around by this lot. I have been through so much hassle from salesman telling me to talk to someone else every-time i call. What is funny about all of this is I still have not received a refund and never get calls back from these guys that I still keep calling to this day. It has been well over two months. I just wish I could get some help from someone. They will not even let me finish my sentence when I call in to get help. BEWARE! This could happen to you! More

We bought a used car from South Bay Mercedes and after our mechanic looked at it, we noticed several issues that needed to be addressed prior to buying the automobile. The brakes were worn out and needed our mechanic looked at it, we noticed several issues that needed to be addressed prior to buying the automobile. The brakes were worn out and needed to be replaced. The brake cyclinder was leaking and needed replacing. These alone were safety concerns and no car should be sold in this condition after a so called pre-sale inpsection. The engine was also burning oil and smoking out the exhaust sytem. They assured us this would be fixed and sent it to one of their shops that deal with their used cars. We recieved the car back and were promised that the problem would was fixed and everything is under a guarantee and if we had anymore problems they would resolve them so we purchased the car taking them at their word. The car still smokes and we have taken it back two more times to fix the problem and it has not been fixed. The brake pads they used are also the cheapest ones they could use and the car squeals horribly when the pads are cold. I contacted the sales manager Kevin Nadiri to address the engine issue and was dismissed by saying in his own word "You bought the car, now it is your problem". He was also the most arrogant and condescending person I have ever dealt with. I was shocked that Mecedes Benz of South Bay would even tolerate personel with that type of attitude and customer relations skills (or lack thereof). I will never purchase a car form them and would advise all of my friends to avoid Mercedes of South Bay. Customers should be treated with respect and promises should be kept. Absolutely intolerable in a dealership of that caliber. More