Mercedes-Benz of South Bay

Completely Incompetant - GM of Dealership Complete Liars....Agreed and Pre-Negotiated a lease to sign in-person after 3 days on the phone and in emails.Completed part of the paperwork over ema Complete Liars....Agreed and Pre-Negotiated a lease to sign in-person after 3 days on the phone and in emails.Completed part of the paperwork over email, completed credit reports with flying colors and all agreed $$ amounts were both verbal and on email with the Sales Manager. Car was agreed to arrive on a Saturday for a home delivery, along with all with paperwork to sign (common practice with them) and they tell me the car broke down on the way to my house?? xxx!@# A new 2015 Mercedes breaks down? No calls to follow-up afterwards, no resolution offered and 2 days left to take advantage of a manufacture deal that would end. Tim Muzykat the GM of the Dealership was a xxxxxx bag and completely unprofessional who didn't return calls or direct emails. He was the first person alerted about the situation and knew of the situation (emails were read by him and received by a return receipt ). IF that is acceptable Management practices of a large Dealership, the owners should really rethink who is in charge. Totally unprofessional, unethical and liars. Referred by family members and friends who have leased with this dealership. All will take their business elsewhere and are warned about my treatment. Anyone dealing with a dealership that has lacks ethics, should be reported to the Better Business Bureau. All that needed to be done in this case, was to not sell the car to me and not commit ahead of time to the price agreed upon. Instead, I was treated like a complete fool and dispensable. Lucky for me, I am no fool and got the car elsewhere. The reason for sharing with the public, is that you should RUN LIKE THE WIND, doing business with Shady Car Salespeople without morals!!! More

awful experience visited today to trade in my Q7 for a GL after owning a C350 for couple of years , spent 3 hours between my car appraisal , test drive , papers proce visited today to trade in my Q7 for a GL after owning a C350 for couple of years , spent 3 hours between my car appraisal , test drive , papers processing credit check and long wait between every transaction and once everything was finalize including payment and price and all agreed on , the sale man audaciously approached me and told me that he can't sell me the car because the car was requested by another dealer for a CEO !! felt disappointed and discriminated !! If the car was requested by another dealer , the car should have been removed from the system so it won't be available for customers !! that's the common sense of business , but apparently the manager who insisted on sending the car to the other dealer without mentioning that on the system has no sense for the business or the customer care !! I will never go back to that dealer again and i would let everyone know about their negligence toward the customer !! what waste of time !!and what terrible experience !! More

My car lease was ending, i have been search the right car for myself for a very long time. By coincidence, i was visiting one of my friends in Torrance, who has just purchased a new Mercedes from Alex. Well, for myself for a very long time. By coincidence, i was visiting one of my friends in Torrance, who has just purchased a new Mercedes from Alex. Well, my friend called Alex & set appointment for me. I went there, Alex opened my car door, he is a very nice gentleman. The whole process was so easy & he answered all questions so professional...i am so happy with my new C class, i just want to say thank you Alex, you been very helpful. I highly recommend this store! More

This dealership is now AutoNation. The new car sales is run like a used car lot. High pressure sleazy salesmen try to be friendly with you until you've paid for the car. Then they ignore you. After my p run like a used car lot. High pressure sleazy salesmen try to be friendly with you until you've paid for the car. Then they ignore you. After my purchase, there were 2 minor problems I encountered: 1. The car was titled under the wrong name. When I signed the papers, they promised to fix it right away. One month passed and they did nothing. I went in and was told that nobody knows now to change it and that it has to be sent "upstairs". Another month passed and they denied every speaking to me about it. 2. The car was missing remotes for the entertainment system along with the media connector. Since the salesman wasn't in, I spoke with one of the managers. First he told me that maybe the car doesn't come with remotes and that I need to purchase the media connector separately. Expecting resistance from this sleazy place, I had done my homework and already know that my car is supposed to come with it. I told him that was BS and made him look it up. As he was looking it up, he told me that I bought my car for an outrageously low price and that they have a new model year out now. I told him that was more BS: I purchased the car as a NEW car, whether there was a new model year or not and that I expect to receive everything that comes with my new car. After 30 minutes of haggling, he agreed to give me the missing parts. The old employees AutoNation kept on from when the dealership was a real Mercedes dealer told me that conditions are terrible there. The emphasis is on sales and there is no regard for customer service. They're operating on minimum staff. Stay away. More

I bought a car last year from this dealer, process was easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another easy and price was okay. I came in a couple times for services for that car and worked with Paul, who was great. Back in March, I bought another car worth over $110k at another dealership because Suoth Bay didn't have any of the models that I wanted in inventory. A few weeks later, I got in an accident and the car has been stuck at the body shop for a little over four months now. The body work was done with the car, so the body shop sent my car to South Bay last Friday to check for codes, alignment, and overall inspection. Called in Monday morning and was told John Steach at service was taking care of my car, told me that it would be done in a day. Called in Tuesday several times, John wasn't at his desk. I stopped by the dealership in the afternoon to speak to John, and he wasn't at his desk. I asked the guy next to John's desk where he was, and he called John that I was here to see him. John was over at someone else's desk chatting, gave me a look, and went on to chat again for a minute. He finally came over and told me that the car would take a couple more days due to some other problems, which was fine. I said thanks and keep me updated, went for a cup of coffee, and came back to ask John where my car was because I just wanted to "see" my car. Then John started giving me a look and asked me why I wanted to see my car. I asked if I can't even see my car, then he asked me WHY again. He tells me technically this car ISN'T MINE, it belongs to the body shop because they brought it in. I stare at him for a second and ask, seriously? If I want to "see" my car, he tells me he'll have to get confirmation from the body shop to give me permission to see my car. Is this guy joking me? I buy a $110k+ car, drive it for 3 weeks and get in an accident, didn't drive it for over four months now, I just want to see my car and he tells me that it's not mine and I need permission from the body shop? I couldn't believe this guy wouldn't let me see my car and I didn't really know what to say. I stood there and stared at him and he tells me stop giving him attitude. He again tells me that the car is not mine, it's the body shop's, and asks why I need to see my car. What kind of service advisor won't let his client see his car? I understand that dealerships are independent businesses from Mercedes, but I've never seen such poor customer service from a luxury auto dealer. These little things do so much damage to the brand image. Over the past 2 years, I leased two Mercedes and bought one Lexus. I am never buying from South Bay again, especially after knowing that the service department is horrible. More

You can remodel your dealership but your customer service still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome t still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome there is a sense of awkwardness. Everyone stares at you not knowing if you are already claimed by a salesperson. A greeting would be nice or the polite thing to do. None of the employees smile. A smile gets you very far in life. They take forever to do things. There is no lounge area for the sales department. You can get seats in the service area, but it's more casual bar type seating. They obviously don't want to make you feel comfortable or stay long (even though they make you wait forever). I told them exactly what I wanted and they said it was taking a long time or they were backed up and I didn't want to wait another 20 mins so I left and told them to call me when they figure it out. I got a call the next day. I returned their phone call and he was with a customer. I never felt they took me seriously, that they wanted my business, or that they ever made me a priority. This dealership service as a whole is on the same level as a Toyota. Lets just say I took my business elsewhere, where I was acknowledged and appreciated as a valuable customer. More

Upon rating this dealership I was contacted by the Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assure Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assured me he would meet with the staff and address the issue that unfolded. He was awesome! Thank you Brian . More

You may be better off at Joe's used car lot at the corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealers corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealership and in spite of the promises made on the phone. They changed thier story a couple of times. ci One of them being " Our sales manager was not awar of the fact that our banks do not offer certain finaning programs on certain model and year cars" That is interesting to know that the sales manger does not know that information or conviniently forgot the information for a few minutes. 3.5 hours in the dealership to buy a car. Unheared of, I bought my last car there in around 20 minutes. More

We got reponse from Al Sterling. He was very nice and patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend t patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend this dealership and Al to our friends and family. More