Mercedes-Benz of South Bay

You can remodel your dealership but your customer service still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome t still sucks. My opinion is not just on one person but as a dealership as a whole. You walk into the showroom and instead of a warm friendly welcome there is a sense of awkwardness. Everyone stares at you not knowing if you are already claimed by a salesperson. A greeting would be nice or the polite thing to do. None of the employees smile. A smile gets you very far in life. They take forever to do things. There is no lounge area for the sales department. You can get seats in the service area, but it's more casual bar type seating. They obviously don't want to make you feel comfortable or stay long (even though they make you wait forever). I told them exactly what I wanted and they said it was taking a long time or they were backed up and I didn't want to wait another 20 mins so I left and told them to call me when they figure it out. I got a call the next day. I returned their phone call and he was with a customer. I never felt they took me seriously, that they wanted my business, or that they ever made me a priority. This dealership service as a whole is on the same level as a Toyota. Lets just say I took my business elsewhere, where I was acknowledged and appreciated as a valuable customer. More

Upon rating this dealership I was contacted by the Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assure Service & Parts Director Brian Aghajani whom not only discussed this experience with me but sencerly apologized for the whole situation. Brian assured me he would meet with the staff and address the issue that unfolded. He was awesome! Thank you Brian . More

You may be better off at Joe's used car lot at the corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealers corner. It's a dark spot on the otherwise shiney star of the best car ever made. In spite of the credit information and income given to the dealership and in spite of the promises made on the phone. They changed thier story a couple of times. ci One of them being " Our sales manager was not awar of the fact that our banks do not offer certain finaning programs on certain model and year cars" That is interesting to know that the sales manger does not know that information or conviniently forgot the information for a few minutes. 3.5 hours in the dealership to buy a car. Unheared of, I bought my last car there in around 20 minutes. More

We got reponse from Al Sterling. He was very nice and patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend t patient with all our questions. He was very honest and got us the GL 450 that we wanted without trying to sell us something else. We will recommend this dealership and Al to our friends and family. More

Here are some things that totally won my heart and would have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs have me recommend and send referrals to MB SouthBay (and specifically to seek David Guerra as a key contact): 1) Authentic care to customer needs Other dealers I contacted (e.g. Fletcher Jones) wouldn't address bottom line questions like pricing but tried to get me to meet ("VIP appointment") with them. After all, I wanted someone to answer the questions I cared about and not use them as leverage to spin off a "sales pitch". David was straight as an arrow, told me what he can do, what he cannot and REALLY LISTENED to what I was looking for, what my available resources were and tried to figure out the optimal solution within his means. 2) To the point As per the above - no spinning conversations - quick & fast handling allowed me to be "in & out" fast 3) Soft sales approach As I could expect I was offered more options but all with a very respectful treatment where "no means no" and there was no attempt to push and convince. 4) Service These guys over there know what they're doing. They mean to give you great service, personal experience but without too many "bells and whistles" (which usually gets me worried as the customer usually pays the dealer's overhead involved in a "red carpet" style facilities & procedures...) More

as much as I hated to deal with the representatives because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said because they were so rude I put up b/c I liked the car they had. when I test drove the car there was some noise from the steering to which they said that " all new cars have them". after much hassle they said they would have it fixed. they said they had fixed the steering noise I complained about and exactly nine days later there was steering fluid all over my garage in a big ol' puddle. when I called them to talk about this they were extremely rude(again!) and told me that I should deal with it on my own and it was not their problem. ( that's exactly what I had called them for!) I ended up getting the car towed to a different Mercedes dealership and the representative told me that the hose which was "supposed to be fixed" had bursted and leaked oil below and into the bottom of the engine bay. they knew the car had a problem all along but just wanted to get my money, and now I'm stuck with a loaner for who knows how long, alll the people at this dealership are scam artists and just want your money, don't buy from them! More

It was the worst car buying experience I have ever, ever had. Although my salesperson was a nice guy, it was the sales management who were incredibly insulting and rude. We agreed on a price and then the had. Although my salesperson was a nice guy, it was the sales management who were incredibly insulting and rude. We agreed on a price and then they "changed their mind" hoping to get more from me. Their tactics are absolutely unbelievable!!! And they assume they are dealing with uneducated consumers. I have never had an experience like this in my life. It left a horrible feeling in my stomach. Buying a new car from this dealership was not a good experience whatsoever. These people are the bottom of the barrel. My salesperson has been there for 10 years but since AutoNation purchased the dealership, it apparently has become simply a clearinghouse sort of 'car bazaar.' And AutoNation has staffed it with some really crude people. It's just riding on its past reputation (which used to be good.) But it won't be long before the cat's out of the bag. In this current economic climate, AutoNation needs to reassess its direction, because this style of moving product isn't going to last. And consumers will go elsewhere as the word gets out. All my colleagues, my lawyers, my financial advisors, my doctors, will not be buying a MB from South Bay. They have been forewarned. More

This has been the worst auto sales experience I've ever had in twenty years of buying/leasing cars. Everyone at this dealership is a liar and a charlatan. They lie, they cheat, they steal, and they later had in twenty years of buying/leasing cars. Everyone at this dealership is a liar and a charlatan. They lie, they cheat, they steal, and they later ignore and/or pass the buck on concerns/complaints. Everyone I've had contact with at this dealership has been caught in a bold-face lie. Once they trick you into buying a third-rate, defective, over-priced car, they seem to vanish. They hose you and then leave you out to dry. I was cheated on every aspect of the deal form financing to registration/licensing/fees to the so-called "certification" they claim. Buyer, beware. More

I took my vehicle in to have a dent removed because it was still covered under warranty. Upon retrieving my vehicle from the services department, I noticed a total of three white scratches where the dent was still covered under warranty. Upon retrieving my vehicle from the services department, I noticed a total of three white scratches where the dent originally was. I was absolutely livid. The technician tried to say that those scratches were already present when the vehicle was brought in. When Zubair Ali originally inspected my vehicle, he did not see those scratches on my vehicle. I have a navy blue CLK 350. Those scratches would have been more apparent than the dent because of the contrast of color. Zubair Ali then called over his manager, Steve Schimkus. Mr. Schimkus was of absolutely no help. They offered to "try" and take the scratches out, so I allowed it. When I got my vehicle back a second time, there was still one scratch present. Mr. Ali's response was that because of the depth of the scratch, it could not be removed. I found that very hard to believe since they were a dealership and they had all of the right tools to do whatever they wanted. I filed a complaint with the BBB (better business bureau). My next step is to write their corporate office a letter, then small claims court. I would advise anyone and everyone to purchase their next vehicle anywhere but here. I bought my first Mercedes at the Buena Park dealership, should have stuck with them. More

Guy the service person he is sooooooo freaking unfriendly he must hate his job,,, its amazing...This is by far the worst service department in the whole country... i have my car serviced there and i always s he must hate his job,,, its amazing...This is by far the worst service department in the whole country... i have my car serviced there and i always seem to go back and fix the problem my self. also last time i took my car in for starting problem, when i got the car back my mercedes oil filter removal tool that i bought and kept in the trunk near in the battery compartment was stolen from the trunk. they replaced my sun roof and now the roof opening seal is loose and keeps jamming on the corner, i took the sunroof out they never put sunroof to body seal they bolted the roof straight to the roof no seal metal to metal, also i found out the reason the seal was loose is cus they did not put small plastic clips on the seal bracket to hold the seal tight.. one time i had a full service on the car, i picked up the car and while i was on the freeway the splash guard under the engine came off on one side and started to drag under the car,,, on the freeway..... they forgot to put all the clips to hold the guard in place. shall i keep going? rear view mirror bracket cover broken, engine cover cracked, door sills miss installed door wont close. enough said,,, they did other stuff which went well, but more bad stuff than good stuff. More