Mercedes-Benz of South Bay

Below average. Upon arrival I was given the receipt and told that my car would be right out. I had to ask someone about where the car was after waiting almost a half hour for it to arrive. They replaced a told that my car would be right out. I had to ask someone about where the car was after waiting almost a half hour for it to arrive. They replaced a major control item and I wasn't told that I had to re-pair the phones and reinstitute SiriusXM. They should have done the XM when they installed the new radio ID and left the stations to me. I'm not sure that some of the items we put in the memory are still there. They kept the car for over a week because they couldn't figure out how to fix it. They just ordered new parts and hoped they would work after they installed them. Finally after the third or forth try, the Control Unit seemed to solve the problem. Hopefully I never have to return for service. The next nearest Mercedes dealer is in Long Beach which is a long ways to travel. They did call every day after 3 PM to let me know that the car was not ready. However, they couldn't tell me what was wrong with it, only that they ordered another part and it would be in tomorrow or the next day. More

I had the pleasure of working with Martin Corral and he was fantastic, He understood my needs and was able to take care of them. He was easy to deal with and has been helpful since I picked up the car wh was fantastic, He understood my needs and was able to take care of them. He was easy to deal with and has been helpful since I picked up the car when I have called with a few questions. Would be happy to purchase my next car from Martin. More

Friendly, service completed as required. Questions answered regarding my next service. I have serviced at this dealership before, and found them to be very reputable. This should not be a requirement answered regarding my next service. I have serviced at this dealership before, and found them to be very reputable. This should not be a requirement for busy customers! More

The service is always good at South Bay Mercedes. My advisor Naomi was awesome and right on with the time my car would be finished. advisor Naomi was awesome and right on with the time my car would be finished. More

Very accommodating and helpful especially Jacqlyn Mohl, service writer but the only thing was I had to wait too long to pick it up after service was performed. service writer but the only thing was I had to wait too long to pick it up after service was performed. More

The dealership is modern looking, clean, and staffed by helpful people. Who show concern for the customer. helpful people. Who show concern for the customer. More

It was the fastest process I experienced at a dealership to get a new car. Very friendly and efficient staff. to get a new car. Very friendly and efficient staff. More

There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no ga dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. It seemed they wanted to use old car sales person tactics befuddlement to get me to commit.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was a AMG and they didn’t have the car immaculate as expected. More

Always a pleasure at SouthBay Mercedes. Friendly, attentive, and easy. The entire staff is always so helpful and takes care of everything. Customer for life. attentive, and easy. The entire staff is always so helpful and takes care of everything. Customer for life. More

So much for loyalty (since 1988), I should’ve listened to my family, friends and neighbors and left South Bay Mercedes as they did many years ago solely due to the service department. I believe you should gi my family, friends and neighbors and left South Bay Mercedes as they did many years ago solely due to the service department. I believe you should give opportunity to correct errors while risking the reputation of being a complainer, weathering through their arrogance which they conveniently seem to put on me. For me, it’s business, nothing more. My love for Mercedes is always conflicted by the thought of visiting the service department. This last time was disappointing enough for them to lose me. More