Mercedes-Benz of South Bay

I would give the two salesmen with whom we worked 5 stars. The reason for my 3 star rating is the finance department. First, I was offered an extended warranty for one year that I consider too much stars. The reason for my 3 star rating is the finance department. First, I was offered an extended warranty for one year that I consider too much money. Then, after I said no, they said okay, 2 years for that amount. Again I said no. Then 3 years for that amount. I finally accepted on condition that the extended warranty would begin 3 months later, after expiration of my AutoNation warranty. After signing all of the paperwork I discovered that the extended warranty started on the day of the purchase.. And the AutoNation warranty was sort of forgotten. When I finally met with the chief of finance he said the best he could do was to extend the start date of the extended warranty by 30 days..so I ended up with a 30 day AutoNation warranty instead of 90 days. More

picked the car up on wed after 7 days in shop $3800 back to shop Friday same issue no car fri sat sun and expected to review monday with a report $3800 back to shop Friday same issue no car fri sat sun and expected to review monday with a report More

Very courteous, competent, and considerate.Thank you, Very courteous, competent, and considerate. Thank you, Brandi L. Very prompt, efficient and willing to assist. Her work area was clean, tidy and well Very courteous, competent, and considerate. Thank you, Brandi L. Very prompt, efficient and willing to assist. Her work area was clean, tidy and well organized, More

I. Had a rattling noise and it was finally diagnosed as being due to broken struts on both front wheels Amilkar and April figured this out and managed to expedite the repair despite several day delays to being due to broken struts on both front wheels Amilkar and April figured this out and managed to expedite the repair despite several day delays to give authorization and coverage for the repair by our warranty company. The necessary work was finally authorized and done after 3-4 days and the rattling noise is gone and the car now drives as well as it first did when purchased in 2016 when I bought the car. Very pleased with April and Amikar’s efforts to expedite this and get the necessary repairs done and covered by the extended warranty. More

Got a flat tire on Saturday and I had al the help needed the same day and Brian Parker was really great! For this time I can say I had a great service. Thank you! the same day and Brian Parker was really great! For this time I can say I had a great service. Thank you! More

You’re in good hands with Frank Perri. He’s the best. Pays attention to the details Pays attention to the details More

Brad Parker was very helpful and my vehicle was ready when he said it would be. Very professional and friendly. Good group of people !!!!! Highly recommend this dealership. when he said it would be. Very professional and friendly. Good group of people !!!!! Highly recommend this dealership. More

None, none, none. None, none,none,none,none, none,none, none, none, none,none,none, l think that shroud make it 25 words. I don’t have any comments. none, none, none,none,none, l think that shroud make it 25 words. I don’t have any comments. More

It’s a great dealership I loved it because of the sales consultant and I found the same at service also consultant and I found the same at service also More

Prompt, courteous service and communication Detailed Prompt, courteous service and communication Detailed info on mechanical status and cost to repair Prompt, courteous service and communication Detailed info on mechanical status and cost to repair More