Mercedes-Benz of South Bay

I. Had a rattling noise and it was finally diagnosed as being due to broken struts on both front wheels Amilkar and April figured this out and managed to expedite the repair despite several day delays to being due to broken struts on both front wheels Amilkar and April figured this out and managed to expedite the repair despite several day delays to give authorization and coverage for the repair by our warranty company. The necessary work was finally authorized and done after 3-4 days and the rattling noise is gone and the car now drives as well as it first did when purchased in 2016 when I bought the car. Very pleased with April and Amikar’s efforts to expedite this and get the necessary repairs done and covered by the extended warranty. More

Got a flat tire on Saturday and I had al the help needed the same day and Brian Parker was really great! For this time I can say I had a great service. Thank you! the same day and Brian Parker was really great! For this time I can say I had a great service. Thank you! More

Very courteous, competent, and considerate.Thank you, Very courteous, competent, and considerate. Thank you, Brandi L. Very prompt, efficient and willing to assist. Her work area was clean, tidy and well Very courteous, competent, and considerate. Thank you, Brandi L. Very prompt, efficient and willing to assist. Her work area was clean, tidy and well organized, More

You’re in good hands with Frank Perri. He’s the best. Pays attention to the details Pays attention to the details More

Brad Parker was very helpful and my vehicle was ready when he said it would be. Very professional and friendly. Good group of people !!!!! Highly recommend this dealership. when he said it would be. Very professional and friendly. Good group of people !!!!! Highly recommend this dealership. More

None, none, none. None, none,none,none,none, none,none, none, none, none,none,none, l think that shroud make it 25 words. I don’t have any comments. none, none, none,none,none, l think that shroud make it 25 words. I don’t have any comments. More

It’s a great dealership I loved it because of the sales consultant and I found the same at service also consultant and I found the same at service also More

Prompt, courteous service and communication Detailed Prompt, courteous service and communication Detailed info on mechanical status and cost to repair Prompt, courteous service and communication Detailed info on mechanical status and cost to repair More

Below average. Upon arrival I was given the receipt and told that my car would be right out. I had to ask someone about where the car was after waiting almost a half hour for it to arrive. They replaced a told that my car would be right out. I had to ask someone about where the car was after waiting almost a half hour for it to arrive. They replaced a major control item and I wasn't told that I had to re-pair the phones and reinstitute SiriusXM. They should have done the XM when they installed the new radio ID and left the stations to me. I'm not sure that some of the items we put in the memory are still there. They kept the car for over a week because they couldn't figure out how to fix it. They just ordered new parts and hoped they would work after they installed them. Finally after the third or forth try, the Control Unit seemed to solve the problem. Hopefully I never have to return for service. The next nearest Mercedes dealer is in Long Beach which is a long ways to travel. They did call every day after 3 PM to let me know that the car was not ready. However, they couldn't tell me what was wrong with it, only that they ordered another part and it would be in tomorrow or the next day. More

I had the pleasure of working with Martin Corral and he was fantastic, He understood my needs and was able to take care of them. He was easy to deal with and has been helpful since I picked up the car wh was fantastic, He understood my needs and was able to take care of them. He was easy to deal with and has been helpful since I picked up the car when I have called with a few questions. Would be happy to purchase my next car from Martin. More