Mercedes-Benz of South Bay

Efficient and responsive. Thanks Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thank you thanks again thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thank you thanks again thanks thanks thanks thanks thanks More

Nice and clean appearance, however, organization and communication needs to improve. I’m often left standing outside with everyone looking at me and walking right by without saying a word. The funny thi communication needs to improve. I’m often left standing outside with everyone looking at me and walking right by without saying a word. The funny thing is that it’s always the same young black guy who assists me and finds the person who I have my appointment with. More

I don't write reviews, I have answered your questions. More

My service was easy to schedule. The staff was very professional, friendly, and knowledgeable. All maintenance was completed as explained and timely. Will definitely return for service. professional, friendly, and knowledgeable. All maintenance was completed as explained and timely. Will definitely return for service. More

Awesome customer service starting with Julian and hector 5 plus stars no complaints worked with me got me a good deal 5 plus stars no complaints worked with me got me a good deal More

Great experience from scheduling online, easy drop off, Lyft ride back to work and pick up on time. Lyft ride back to work and pick up on time. More

The customer service at this dealership has been sub par ever since we bought our first car here. During our last visit to get a new SAM coded, the communication from the service technician Brad was non exi ever since we bought our first car here. During our last visit to get a new SAM coded, the communication from the service technician Brad was non existent. We took the car in last week to get the SAM coded. We had to take it back as none of the electrical components in the car were working. The car sat for over 48 hours. Brad never called us. We left several messages and never got any return calls. When we called a third time and asked for Brad’s supervisor, Brad got on the phone. It was as if he had never had a conversation with us about the diagnostics needed. His supervisor April was no help either. We called our long time independent mechanic and he advised us to pick up our car and he would take care of us. I would not recommend this dealership to anyone. More

Our service person provider, Brandi Lovelady, is awesome! She keeps us informed and solves any issues we have in a timely manner! She keeps us informed and solves any issues we have in a timely manner! More

I would give the two salesmen with whom we worked 5 stars. The reason for my 3 star rating is the finance department. First, I was offered an extended warranty for one year that I consider too much stars. The reason for my 3 star rating is the finance department. First, I was offered an extended warranty for one year that I consider too much money. Then, after I said no, they said okay, 2 years for that amount. Again I said no. Then 3 years for that amount. I finally accepted on condition that the extended warranty would begin 3 months later, after expiration of my AutoNation warranty. After signing all of the paperwork I discovered that the extended warranty started on the day of the purchase.. And the AutoNation warranty was sort of forgotten. When I finally met with the chief of finance he said the best he could do was to extend the start date of the extended warranty by 30 days..so I ended up with a 30 day AutoNation warranty instead of 90 days. More

picked the car up on wed after 7 days in shop $3800 back to shop Friday same issue no car fri sat sun and expected to review monday with a report $3800 back to shop Friday same issue no car fri sat sun and expected to review monday with a report More