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Mercedes-Benz of South Bay

Torrance, CA

4.5
830 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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3311 Pacific Coast Hwy

Torrance, CA

90505

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Showing 830 reviews

September 12, 2021

Most recent service was 5 star, especially for my service tech Pablo. He took good care of me, complied with my concern, was communicative and helpful. He texts updates and therefore is reachable directly More

by ronzagha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
Sep 16, 2021 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 10, 2021

I’m very disappointed on your team, 11 days to return my car, wrong diagnostics, varitas guarantee scam. And over charges in rental car. Shame More

by Galleguito1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Periis
Sep 14, 2021 -

Mercedes-Benz of South Bay responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 09, 2021

Excellent , efficient service. Service rep Frank Perri was helpful, as always, and took good care of me. He explained my questions. Loaner car checkout and check back in was fast. More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Sep 14, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 09, 2021

Waiting almost 2 wks for a call back regarding parts needed. Have called at least 5 or 6 times and left messages for a call back and calls have not been returned by your dealers service department. A re More

by Ltllin410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April , Naomi
Sep 14, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

September 06, 2021

Professional way! But no announcement about promotion?! It’s part of service, isn’t it I received letter though, could not use it due no reminding More

by Morimoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo
Sep 08, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help. We hope to hear from you.

September 06, 2021

Great friendly and fast service. Drop off was a little confusing no one came out to meet me. I had to go in and find someone to help me More

by alobatoz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi
Sep 08, 2021 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

September 06, 2021

OUTSTANDING SERVICE! I've been to MBz of Calabasas, Beverly Hills, Manhattain Beach and Santa Monica's W.I. Simonson - BUT - gotta say, Mercedes-Benz of South Bay is by far my DEALER-OF-CHOICE WHEN IT More

by CelestinoMedia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Sep 08, 2021 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 04, 2021

I am pleased of d way I was treated when I had a car service, good area to wait, d advisor Naomi Gutierrez was very accommodating & good ample time of waiting while having my car serviced & happy that I More

by Jj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi Gutierrez
Sep 07, 2021 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

September 04, 2021

Great experience as always. Brad Parker is our service rep and he always does such a great job and goes above and beyond. We literally took both of our cars on a 1+ hour drive to get them serviced at this More

by Chris K.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Parker
Sep 07, 2021 -

Mercedes-Benz of South Bay responded

Hi, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you for the review!

September 03, 2021

Believe service was great. Got complimentary car wash too. Detailed list of services and items. Clean dealership. Was quick in dropping the car. Got ride back to my home then back to pick my car. More

by Aa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi Gutierrez
Sep 07, 2021 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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