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Mercedes-Benz of South Bay

Torrance, CA

4.5
830 Reviews
If you're shopping for a new or pre-owned Mercedes-Benz in the South LA area, look no further than Mercedes-Benz of South Bay. Our expansive dealership carries an extensive inventory of new and pre-owned Mercedes-Benz vehicles in the area, and is only a short drive from Long Beach or Hawthorne. Located on the 1 and directly south of Zamperini Field, our showroom is easy to find, too. Whether you're shopping for your first Mercedes-Benz car or SUV, or are a longtime Mercedes-Benz owner, our team at Mercedes-Benz of South Bay is here for you!
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3311 Pacific Coast Hwy

Torrance, CA

90505

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Showing 830 reviews

December 08, 2023

My visits for services have been outstanding with my Advisor Christopher. Is honest and sincere. He keeps me updated throughout the day. Very professional. The staff are very friendly and helpful. From More

by drod2021
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Christopher Zielyk
Dec 12, 2023 -

Mercedes-Benz of South Bay responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 08, 2023

Internet sales manager is unable to close the deal as initially agreed sales/lease price amount. Have to re-negotiate the price all over again.. spent almost 7 hours at dealer to finalized the lease dea More

by jj
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
KEVIN CLINE
Dec 12, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of South Bay. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (310) 513-5300 to discuss what we can do to help.

December 07, 2023

Great job very helpful staff was nice and I was in and out in a few hours for my tire sensor More

by Hernandojake9
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Service
Dec 09, 2023 -

Mercedes-Benz of South Bay responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 04, 2023

I really like the Dealership, the best Service Representative is Naomi in my opinion. Very understanding and professional. I didn't have a good experience with someone name April, but the rest hav More

by coxcyll
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Naiomi
Dec 07, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (310) 513-5300 so we can assist you further.

December 03, 2023

I always enjoy the assistance I get from the personnel. They always have tea for non- coffee drinkers. More

by dtbears2
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Various.
Dec 05, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 30, 2023

My advisor Frank was terrific and so knowledgeable . He took the time to explain what needed to be done. I felt very comfortable speaking to him as well as leaving my car at the dealership. Frank kept in More

by mikeroth418
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Frank Perri
Dec 02, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to Frank here at Mercedes-Benz of South Bay! If you ever need help, just give us a call. Happy motoring!

November 27, 2023

I took my car for service on Nov 2, 2023, the service advisor Cesar gave me estimates. I reviewed and decided just to do #K, and agreed $4455.96 for replacement 2 of the Front Airmatic Suspension Air Str More

by Joseph
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Employees Worked With
Cesar
Nov 30, 2023 -

Mercedes-Benz of South Bay responded

Hi Joseph, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (310) 513-5300 -- we hope to hear from you soon.

November 25, 2023

Always experience excellent customer service. We are repeat customers and will continue to be served by this excellent dealership!! More

by dgraham87
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
For Sales we work with Hayes McMillan!! He's outstanding! For service we work with Natalie, she's excellent in providing services!!
Nov 29, 2023 -

Mercedes-Benz of South Bay responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 24, 2023

Good place to get your car serviced keep up the good work make customer happy More

by Angleflow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emealcar
Nov 25, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

November 18, 2023

Very friendly and caring curticios agent Jason took time Yoshpe different car test drive explaining the features in car More

by hansap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason soloman
Nov 21, 2023 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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