Mercedes-Benz of South Bay

If Julian Luna is your Sales Associate you'll want to request someone else immediately. Julian is completely useless.. You, the paying customer, will have to remind him to do his job and even then he'll request someone else immediately. Julian is completely useless.. You, the paying customer, will have to remind him to do his job and even then he'll forget. Julian is so useless he even tried to sell me a car that was sold 2 days prior... I thought Mercedes had higher standards? More

Emily is an absolute gem! Despite living in Cerritos, I gladly make the drive to the South Bay location just to work her. She makes every process seamless and stress-free. Her Despite living in Cerritos, I gladly make the drive to the South Bay location just to work her. She makes every process seamless and stress-free. Her attention to detail and dedication to ensuring my car's needs are always met is truly unmatched. Highly recommend! Thank you so much girl! 🙏🏽 More

A very good experience, hassle free. Everyone was exceptionally courteous and friendly. My salesperson(Julian Luna) was knowledgeable and patient. The dealership was incredibly clean and Everyone was exceptionally courteous and friendly. My salesperson(Julian Luna) was knowledgeable and patient. The dealership was incredibly clean and accommodating with the beverages. More

Wendy Ge is very courteous n efficient. She is very well known in the community She is very well known in the community More

Let me start by saying, I've been coming to this dealership for a number of years now. Unit this past Saturday I've only received exceptional service from the Services Department. This past Saturd dealership for a number of years now. Unit this past Saturday I've only received exceptional service from the Services Department. This past Saturday left a sour taste. I made an appointment and when I showed up 10 mins early the gentlemen when tried to check me in couldn't find me as being schedule. So, he went into the service department to find an adviser to help me. The gentleman was very nice. He came out with a printout of all the service and recall service my car received and try to send me on my way. I told him I have an appointment for an oil change. He then went back into the service department. I wanted for about 30 mins. I watched cars come and go. Then Cesar noticed me. He politely explained to me that I had an appointment but there was no service advisor assigned to me. Ten mins later a less than friendly persons came out to assist me. I felt like I was a bother to him. He displayed an attitude like he did not want to be there. I guess the look of displeasure on my face alarmed him, then his whole attitude changed. I just stayed calm and took mental notes. This is not the "WHITE GLOVE" service that I am used to by Mercedes-Benz of South Bay. I will think long and hard before I even think about bringing my business back. You can Henry in service for that. Your customers should not feel like they are not wanted. More

Very pleased with the experience of recent purchase of 2025 Mercedes GLC 350e. Kudos to Ennes, Diana and entire team. Minor criticisms: Overpriced wall mount charger and I wish I could have declined den 2025 Mercedes GLC 350e. Kudos to Ennes, Diana and entire team. Minor criticisms: Overpriced wall mount charger and I wish I could have declined dent protection in finance dept. Overall, excellent, personable and comfortable purchasing care. More

I given this dealer 1 star i assisted my dad in purchasing a vehicle my dad paid cash for the suv signed the all the paperwork himself and when he received the title it was under my name witch my n purchasing a vehicle my dad paid cash for the suv signed the all the paperwork himself and when he received the title it was under my name witch my name was in none of the paperwork got in contact with deer 3 weeks later haven't heard from them More

My rep Emily is the best. She’s knowledgeable and super helpful. She’s a supportive person and Mercedes of South Bay is lucky to have her. She’s knowledgeable and super helpful. She’s a supportive person and Mercedes of South Bay is lucky to have her. More

We went in to buy a CPO vehicle. Ashley was great in helping us test drive and go through the process. No haggling on the price and we got a great deal on my Mercedez. Thank you. Ashley was great in helping us test drive and go through the process. No haggling on the price and we got a great deal on my Mercedez. Thank you. More

Very shady dealership. I’m actually concerned that they scammed me and obtained all my personal information for identity theft. I purchased the car, gave them a $5000 depos I’m actually concerned that they scammed me and obtained all my personal information for identity theft. I purchased the car, gave them a $5000 deposit, signed the contract and then they “claim” they sold the car before I could pick it up (which was one day after I gave them the deposit.) Jin Choi, loannis Savvas and Kevin are very shady. I’m looking into their criminal history, I bet something pops up. Wasted a ton of my time, ran my credit (although they didn’t need to) and took my credit card number for the deposit! Total scam. These thieves now have my credit card number, social security number, drivers license and address. This dealership is likely a front for identity theft. I’m not sure what to do now. More