Mercedes-Benz of South Bay

Overall, I am satisfied with the entire process of purchasing the new car. Sales presented good support to the customer. purchasing the new car. Sales presented good support to the customer. More

I stopped by the dealership to look at the C300 and to see their SUV's. I did look at the C300. Aly showed me the GLA 250 that they had a good deal on. After seating in the driver's seat I liked the feel see their SUV's. I did look at the C300. Aly showed me the GLA 250 that they had a good deal on. After seating in the driver's seat I liked the feel of the car. We took it for a drive, and it was a comfortable ride. He showed me some of the features on the car and tested them out on the drive. I wanted to sleep on it before I decided this was the car I wanted to buy. He put no pressure on my decision. I did come back with my husband, so he could test drive it. I wanted to get his input. He supported my decision that this was a solid car. We bought the car that day. We had a really good experience with Aly, and I would recommend Mercedes-Benz of South Bay. More

I always get great service from the service advisors at Mercedes Benz of South Bay. Christopher was my advisor the last time I had work done and he was friendly and professional. Mercedes Benz of South Bay. Christopher was my advisor the last time I had work done and he was friendly and professional. More

Very satisfied with Mercedes-Benz of South Bay. Good hours. Service open on Saturdays. Teamwork among staff is very evident. I am very satisfied with my service advisor Emily Solis. She is pro Good hours. Service open on Saturdays. Teamwork among staff is very evident. I am very satisfied with my service advisor Emily Solis. She is professional, knowledgeable, and makes sure I get what I am entitled to under extended warranty and keeps me advised as work progresses. More

I’ve been buying my family cars from SB Mercedes for many years, five cars to be exact. The sales people and finance dept are very professional, friendly & honest. Their approach to customer service is pleas years, five cars to be exact. The sales people and finance dept are very professional, friendly & honest. Their approach to customer service is pleasant and yet professional. I strongly recommend this dealer if you want a good deal on a Mercedes More

It was a good expierience. It was a good experience. It was a good time and good. It was a good experience. It was a good time and good. More

Great service! ! Amazing experience all around. Definitely recommend. To others. Happy with the service. Appreciate everything ! Amazing experience all around. Definitely recommend. To others. Happy with the service. Appreciate everything More

Messed up the purchase price math, several promises not kept, no follow up, no call backs. Make it zero stars. Once they got my money, they ghosted me 1. They made a small mistake on the take home price kept, no follow up, no call backs. Make it zero stars. Once they got my money, they ghosted me 1. They made a small mistake on the take home price they showed me on a screen. They caught it but never told me, just shuffled it into the paper work. It was less than a $100, therefore meaningless. My down payment check was off by that amount so my opening balance is $40,089! The lack of integrity is disappointing. Gives me PTSD from the old car buying days. I discovered at home from the paperwork. It took me awhile to figure it out. 2. Tried to sell me an extended warranties of various kinds based on a summary. Keys will be replaced if lost or damaged, brakes fixed, belts replaced, good for 48,000 mi, etc. Said no, then the head guy comes in and puts of the pressure, offers 25% discount, etc. I asked what belts are in an EV and got no real answer. I said no again, and went home and asked them to email me the actual contract. They sent me the brochure. They will pay $800 toward the keys. Make that key, because each key cost $1,000. Brakes once, etc not for 48,000 miles. The printout, to be kind is misleading and a faded copy at that. If I was their lawyer, I would tell them to just use the brochure before they get sued and/or turned in to Government Agency 3. Asked for copies of all the reports they published when they advertised my EQE 350+ sedan. Yes said yes. Still waiting for that email. 4. Suppose to get some kind of EV charging credit. No call backs, no text nothing. And no credit. 5. Need help setting up the Apps. No call backs, no text nothing. 6. Have questions about the complicated interface. Updating the software. No call backs, no text nothing. My wife introduced me to MB years ago. Love the cars, the culture and the people, the family until now. I feel like the black sheep, second cousin. It makes me said. I will go to a different dealer and see if they will help me with 5 and 6. I did not use names, because everybody makes mistakes, but this is so consistent it must be a specific to this location or maybe I just got lemon treatment. This was so bad; it needs to be documented. Bhagavan S. Buritz More

The buying process was easy and Joe was great to deal with. Would definitely recommend Mercedes-Benz of South Bay. with. Would definitely recommend Mercedes-Benz of South Bay. More

If Julian Luna is your Sales Associate you'll want to request someone else immediately. Julian is completely useless.. You, the paying customer, will have to remind him to do his job and even then he'll request someone else immediately. Julian is completely useless.. You, the paying customer, will have to remind him to do his job and even then he'll forget. Julian is so useless he even tried to sell me a car that was sold 2 days prior... I thought Mercedes had higher standards? More