Mercedes-Benz of South Bay

After experiencing dismissive and biased service at Mercedes-Benz Downtown Los Angeles, I had firmly decided to part ways with the brand. However, my partner encouraged me to give it another chance and Mercedes-Benz Downtown Los Angeles, I had firmly decided to part ways with the brand. However, my partner encouraged me to give it another chance and brought me to Mercedes-Benz South Bay. Still hesitant and unimpressed, I browsed the showroom unsure of my next move. As I was preparing to leave, I was warmly approached by someone with a calm demeanor and bright smile—K'Lee, who I would soon learn is Mercedes-Benz’s best-kept secret in Client Care. Her attentiveness, patience, and genuine interest in understanding my needs made all the difference. She never rushed the process and remained supportive as I spent hours—and even days—deciding on the right vehicle. Despite an unexpected travel delay, K'Lee made sure every aspect of my experience was seamless. She coordinated with sales, finance, and service staff to ensure I felt welcomed and well taken care of. Thanks to her, I not only renewed my confidence in the Mercedes-Benz brand but also walked away with a car I absolutely adore—my GLC AMG 63! K'Lee truly sets the standard for client service, and I’m incredibly grateful for the care and professionalism she brought to my car-buying journey. More

The team is knowledgeable and friendly! I would highly recommend stopping by if you are in need of a car. I would highly recommend stopping by if you are in need of a car. More

I bought a GLA 250 a month ago from this dealership. the process was easy but when it came to financing instead of my own bank which was capital one they took out a loan from auto nation finance without the process was easy but when it came to financing instead of my own bank which was capital one they took out a loan from auto nation finance without telling. at first they made me to sign on all sorts or warranty which ended up adding $9000 to my loan! I was quick enough to go and cancel the xxxx deal. I wouldn't buy from them. be careful what they give you to sign. they didn't even asked me if I wanted the loan to be through my own bank or auto nation. I called them several times and they are like oh well you can refinance ... More

Very efficient and professional in car demonstration and test drive. Quick process in completing lease. Clean delivery and proficient in paperwork. test drive. Quick process in completing lease. Clean delivery and proficient in paperwork. More

Overall, I am satisfied with the entire process of purchasing the new car. Sales presented good support to the customer. purchasing the new car. Sales presented good support to the customer. More

I stopped by the dealership to look at the C300 and to see their SUV's. I did look at the C300. Aly showed me the GLA 250 that they had a good deal on. After seating in the driver's seat I liked the feel see their SUV's. I did look at the C300. Aly showed me the GLA 250 that they had a good deal on. After seating in the driver's seat I liked the feel of the car. We took it for a drive, and it was a comfortable ride. He showed me some of the features on the car and tested them out on the drive. I wanted to sleep on it before I decided this was the car I wanted to buy. He put no pressure on my decision. I did come back with my husband, so he could test drive it. I wanted to get his input. He supported my decision that this was a solid car. We bought the car that day. We had a really good experience with Aly, and I would recommend Mercedes-Benz of South Bay. More

I always get great service from the service advisors at Mercedes Benz of South Bay. Christopher was my advisor the last time I had work done and he was friendly and professional. Mercedes Benz of South Bay. Christopher was my advisor the last time I had work done and he was friendly and professional. More

Very satisfied with Mercedes-Benz of South Bay. Good hours. Service open on Saturdays. Teamwork among staff is very evident. I am very satisfied with my service advisor Emily Solis. She is pro Good hours. Service open on Saturdays. Teamwork among staff is very evident. I am very satisfied with my service advisor Emily Solis. She is professional, knowledgeable, and makes sure I get what I am entitled to under extended warranty and keeps me advised as work progresses. More

I’ve been buying my family cars from SB Mercedes for many years, five cars to be exact. The sales people and finance dept are very professional, friendly & honest. Their approach to customer service is pleas years, five cars to be exact. The sales people and finance dept are very professional, friendly & honest. Their approach to customer service is pleasant and yet professional. I strongly recommend this dealer if you want a good deal on a Mercedes More

It was a good expierience. It was a good experience. It was a good time and good. It was a good experience. It was a good time and good. More