Mercedes-Benz of South Austin

1st Class facility and team make for a polished service experience. This dealer is exactly what you’d expect from the Mercedes brand. Looking forward to my next Benz purchase. experience. This dealer is exactly what you’d expect from the Mercedes brand. Looking forward to my next Benz purchase. More

Awesome service department. It's exactly what you would expect from a luxury car dealership. Excellent knowledgeable service in civilized environment! It's exactly what you would expect from a luxury car dealership. Excellent knowledgeable service in civilized environment! More

Mercedes Benz of South Austin has exceptional service. I worked with Imad in the service department and he was incredibly professional and kind. I worked with Imad in the service department and he was incredibly professional and kind. More

Gonzalo was very good at his job, made the experience really count. The dealership is also very professional, and helped me out a lot. really count. The dealership is also very professional, and helped me out a lot. More

my dissatisfaction with the lack of communication and the poor customer service I have experienced during my visits. During my most recent visit, my vehicle remained in the parking area for approximat the poor customer service I have experienced during my visits. During my most recent visit, my vehicle remained in the parking area for approximately two hours after my scheduled appointment time, without adequate communication or updates regarding the delay. Unfortunately, this was not an isolated incident. During my first visit, I experienced the same issue and had to wait approximately three hours for what was supposed to be a routine check-up. On both occasions, I was forced to walk around the facility myself to locate a staff member and obtain information about my vehicle. I find this level of service unacceptable, particularly when appointments are scheduled in advance. I believe customers should be kept informed about delays and should not have to repeatedly seek out staff members for basic updates. I hope management will take this feedback seriously and take appropriate steps to improve communication, organization, and the overall customer experience. thanks for huge discount but please remove all my contacts and please do not try to reach me. I will find another Mercedes Dealership. thanks have a nice day More

Great service. Will be back when my car needs another service. Jax helped make everything smooth and was very knowledgeable. Will be back when my car needs another service. Jax helped make everything smooth and was very knowledgeable. More

Imad was incredibly helpful, professional and always made me feel comfortable. I will, whenever necessary, bring my car to him. I know I will have no worries as long as he's taking care of my car. me feel comfortable. I will, whenever necessary, bring my car to him. I know I will have no worries as long as he's taking care of my car. More

The dealership fit me in quickly, analyze the problem promptly notified me of the work to be done and had it done within 24 hours. promptly notified me of the work to be done and had it done within 24 hours. More

Justine was a pleasure to work with. Professional, very good communicator and made my appointment from start to finish a good experience Professional, very good communicator and made my appointment from start to finish a good experience More