Mercedes-Benz of Smithtown

I had dealt with Helms Mercedes for many years, due to proximity, but was never truly satisfied with the experience. The sales and service department is all about business. I always got the feeling that I proximity, but was never truly satisfied with the experience. The sales and service department is all about business. I always got the feeling that I was annoying and bothering them. I am not the type that believes that because I have a Mercedes that I expect to be treated like a King, but I do expect to be treated like a customer. If they don’t appreciate me, no problem, they are not the only guys in town. Free coffee and bagels are nice, but customer satisfaction and relationship need to be the major priority. At this they cant compare to Mercedes Benz of Smithtown. I spoke to a friend who recommended I speak to Bill or Alan at MB of Smithtown. I did and I am totally glad I did. Alan is great, honest,personable and explains everything.He truly wants you to be a satisfied customer. I know I am. They pick up and drop off when you need service. The showroom is impressive. You can see the repair shop thru the big windows by the waiting area. There is no pressure, everybody is friendly. Love this dealership and my friends will be coming here too. I will be their loyal customer. I recommend you visit these guys, even just for the experience. More

Our sales experience was a pleasure. Peter was extremely knowledgeable about all aspects of our new 2013 GLK and insured that we obtained the vehicle with the options and features we were looking for. He's knowledgeable about all aspects of our new 2013 GLK and insured that we obtained the vehicle with the options and features we were looking for. He's a consummate professional who exhibited great care and follow-through from beginning to end. In the sales group he's the one to go to.....he knows his product from A-Z. More

I just leased a 2013 ML350. My salesman was Alan Stricoff who was very knowledgeable about the car. I would recommend Alan if anyone was interested in a car. he was very friendly and my overall experience wi who was very knowledgeable about the car. I would recommend Alan if anyone was interested in a car. he was very friendly and my overall experience with him was very helpful. Thank you Colleen McLaughlin More

Peter Langlois is an excellent salesman. He is professional and extremely knowledgable about Mercedes Benz vehicles. Just picked up our second vehicle and couldn't be happier!! professional and extremely knowledgable about Mercedes Benz vehicles. Just picked up our second vehicle and couldn't be happier!! More

Jim was friendly, knowledgable and accommodating to my requests making my purchase of an E350 enjoyable and worth another trip back for the redesigned E350. requests making my purchase of an E350 enjoyable and worth another trip back for the redesigned E350. More

Seamless, efficient experience, pleasure to deal with a seasoned pro. Recommended discounts I wasn't aware of and got me into my CLS 550 in no time. Next time I purchase a car it will be from Jim O'Con seasoned pro. Recommended discounts I wasn't aware of and got me into my CLS 550 in no time. Next time I purchase a car it will be from Jim O'Connor More

Jim was complete, patient and very knowledgeable. He took the time to make sure the vehicle was right for both me and my wife before proceeding. His thorough and considerate approach persuaded me to bring my the time to make sure the vehicle was right for both me and my wife before proceeding. His thorough and considerate approach persuaded me to bring my wife in for a second car. Jim has learned the invaluable quality of listening carefully first, before trying to sell. We thank him for his excellent work. More

My salesman, Jim O'Connor was extremely knowledgable and made me feel comfortable right from the start. I had been car shopping at different dealerships for a while and as soon as I met Jim, I knew tha and made me feel comfortable right from the start. I had been car shopping at different dealerships for a while and as soon as I met Jim, I knew that buying a car from him and Mercedes of Smithtown was the right choice. I would recommend him without hesitation to all of my friends, colleagues and acquaintances. More

After loosing my 2006 E-class due to hurricane Sandy flooding, I found the replacement car I eventually purchased listed on line at Mercedes-Benz of Smithtown. It was worth the 75-mile drive to get ther flooding, I found the replacement car I eventually purchased listed on line at Mercedes-Benz of Smithtown. It was worth the 75-mile drive to get there from my home in Point Pleasant, NJ. More

Jim O'Connor did all that I could hope for to find me a perfect car, in the color and with all the options I wanted. And, even better, at a price that was perfect! The MB Smithtown facilities are fantast a perfect car, in the color and with all the options I wanted. And, even better, at a price that was perfect! The MB Smithtown facilities are fantastic, and all the staff are wonderful. More