Mercedes-Benz of Smithtown

we bought a GL450 in Smithtown dealer in 2007, It has 44,000 miles now. My husband alway take the car to the service with Joe, he always did excellent job. I went to the Dealer for the service at 7:25am 44,000 miles now. My husband alway take the car to the service with Joe, he always did excellent job. I went to the Dealer for the service at 7:25am on10/16/2013. This is my first time go there for service, J. the service advisor told me that it will be about 2 hours. I told him that I decided to wait in the waiting area. I paid $941.99 at 10:47am on my receipt. In about 10:40am, J give me 2 pieces of paper suggested to be serviced soon .He told me that I need Synthetic Oil and Filter change w/Lub. also he told me my tire need to be changed. I said to him that we are planning to change all the wheels too. then he talked to other customer. I double read the paper and found out the first item on his list, it was the item that I paid for the service today. so I asked other person B when J was busy, he went to J's office to pick up the work paper (which is laying on J's desk), then walked to the back at the repair service, he came back to me and marked down on the paper "DONE" on the first item J listed. I started to have a "Doubt" about J's Service. ( I still have the paper to prove). then B took me to the cashier, and I paid. left the dealership, I am driving the car to meet my husband, I saw the "CHECK ENGINE" light on. My husband called J. J said to him "drive a couple days to see if the light goes off. I started to read the repair description. I was SHOCKED!!! Note: Right rear tire loosing air- 2 nails in tread area. Customer declined work at this time. I was waiting in the customer waiting area since 7:30am. J didn't come to tell me when they found the 2 nails, and J knew that I was waiting right there. Would you drive the car with 2 nails in the tire??? is it common sense???? He is putting my life in the risk. I was Shocked!!! I immediately called my husband and explained that I have been driving the car with 2 nails in the tire. my husband called him, he said to my husband that he told me. my husband knew that I am a super careful person when come to safety, how can I drive with 2 nails in the tire. My husband called the Service Manager Mike. he said that he will take care of it. Second day. Joe called us to drop the car in the morning. We dropped the car about 10am. He called my husband about 3 times to keep us updated. The car stayed in the shop. I believe it must be something wrong. Third day is today, I am waiting for the answer... More

We see the Mercedes that we like online, and we receive a call from Alan Stricoff who asked us to stop by the dealer on Saturday. We get to the dealership at noon to be told Alan has gone to CT to deliver a call from Alan Stricoff who asked us to stop by the dealer on Saturday. We get to the dealership at noon to be told Alan has gone to CT to deliver a vehicle and that I should return later in the day. Maybe Alan should have giving some thought to the customers he had arriving that day? OK so I told them that we wouldn't be able to return if we could deal with any other salesman? Now I’m told no other salesman are available. Really a Saturday and no sales people available OK we leave. Now Monday while I’m at work Smithtown Mercedes calls me at my office in the middle of the day to find out how my trip to this useless dealership went? I begin tell her how unreliable Alan Stricoff is, she ask me to hold and connects me to this useless rude very unprofessional useless person. Alan tells me that he is entitled to make a living and hangs the phone up in my ear. As a past Benz owner do yourself a favor and don't waste time with this clown and spend your money elsewhere. We will NEVER return to this dealership. More

About a year and half ago I was looking for a E-350 with my wife. I met Alan Stricoff at Mercedes Smithtown. I couldn't make up my mind up I know I drove him crazy going back and forth with numbers and diff my wife. I met Alan Stricoff at Mercedes Smithtown. I couldn't make up my mind up I know I drove him crazy going back and forth with numbers and different cars. Alan was the uttermost gentleman dealing with my apprehensions. If you want to buy a Mercedes this is the man to buy it from. Straight shooter no sales Pitch and very accommodating. A true Gentleman. I look forward to our future purchases with Alan. Charles More

I was referred to Alan from a colleague. I do not live near the dealership where Alan works, but decided to take the drive out to meet him. Alan was absolutely excellent. I was not torn about what my nex near the dealership where Alan works, but decided to take the drive out to meet him. Alan was absolutely excellent. I was not torn about what my next car should be after meeting with him. Alan gave me the best care I have ever had when I was getting a new car. I didn't feel like he was "selling up" the car or insincere. He sat with me for a protracted period of time to make sure all my questions were answered. I would highly recommend anyone looking to get a new car to go to the Mercedes-Benz Smithtown dealership. More

Seems awesome! Why didn't i see this before??? Great Seems awesome! Why didn't i see this before??? Great customer service as always. General Manager was quite attentive and concerned. All the employees Seems awesome! Why didn't i see this before??? Great customer service as always. General Manager was quite attentive and concerned. All the employees were quite helpful. I got a new Merc AMG. Great car from a great dealer. Will surely buy more from them in future. More

One would think Certified Pre-owned means something but not this case. Purchased 2011 C300, 12 months later and 15K miles rear tires are completely worn from the center of tire inward. Car was not abused a not this case. Purchased 2011 C300, 12 months later and 15K miles rear tires are completely worn from the center of tire inward. Car was not abused and did not hit any potholes, dealership verified this when brought in, but to no avail they would not honor CPO. There is no doubt that alignment was out at time of purchase. More

This was the BEST car buying/leasing experience I have ever had. Alan Stricoff, was so easygoing and helpful, that the experience was actually enjoyable. I have leased cars at different dealerships in the ever had. Alan Stricoff, was so easygoing and helpful, that the experience was actually enjoyable. I have leased cars at different dealerships in the past and always felt pressured and wary when dealing with the sales staff. Not here! From the moment I met Alan he put me at ease and guided me through the paperwork, explaining everything and then spent quite a bit of time explaining all the features of the car while I sat in the drivers seat. By the time I drove off I felt comfortable and excited to be driving this car. Thank you Alan!! More

We have family members who leased from and recommend Alan and Mercedes-Benz of Smithtown. We just leased our C300 4matic last week and the process was painless. Alan went out of his way to find a model with and Mercedes-Benz of Smithtown. We just leased our C300 4matic last week and the process was painless. Alan went out of his way to find a model with the trim and options we wanted and he patiently explained everything once we arrived to pick it up. We echo all of the rave reviews of this dealership and Alan in particular. More

Bill, Alan, and Victor (CPO Sales) were fantastic. We had a unique situation, and they remained positive and professional. From the time my family walked in the door and was greeted wonderfully by the recept a unique situation, and they remained positive and professional. From the time my family walked in the door and was greeted wonderfully by the receptionist, until we left the lot with our newly purchased vehicle, it was nothing short of first class! All other M-B dealerships in the Tri-State area should come and visit M-B of Smithtown and see how you should truly run a dealership, and how they should treat a customer who works hard to be able to purchase a M-B! We will becoming back in the future to purchase vehicles from M-B Smithtown! Sincerely, Steve Kost More