Mercedes-Benz of Smithtown

Awesome service advisor I recently had several visits to Mercedes Benz of Smithtown to service my vehicle. My service advisor was Romeo. He was always friendly , courteous I recently had several visits to Mercedes Benz of Smithtown to service my vehicle. My service advisor was Romeo. He was always friendly , courteous and very professional. He answered all my questions and addressed any concerns that I had regarding the service. He was always great with returning phone calls and providing updates on the service status of my vehicle. Romeo always did whatever he could to make my service experience a pleasant and satisfactory one. I truly appreciate that. M.H More

Huge disappointment dealership has no standards for customer communication, phone calls/emails were completely ignored, we purchased our vehicle at a different NY dealers dealership has no standards for customer communication, phone calls/emails were completely ignored, we purchased our vehicle at a different NY dealership as a result More

Best man to buy a Benz from! Anthony Marmora provides the best c/s and prices around. He makes buying a Mercedes Benz easy and fun! If you want a mercedes, go to Smithtown merce Anthony Marmora provides the best c/s and prices around. He makes buying a Mercedes Benz easy and fun! If you want a mercedes, go to Smithtown mercedes, ask for Anthony Marmora. They have a great service department as well. Also, parts will work with you and usually have better prices than other local dealers. Thanks Anthony for the best deal around on my new car! More

It was a great experience at Mercedes of Smithtown We just picked up our leased 2016 GLE400. Peter was a great person to deal with. He made the great suggestion to let us pick this 2016 GEL400 and assi We just picked up our leased 2016 GLE400. Peter was a great person to deal with. He made the great suggestion to let us pick this 2016 GEL400 and assisted us to speed up the delivery time of the vehicle. We can only give the highest praise to the dealership in general More

Great Customer Service! I just leased my second C 300 through Mercedes-Benz of Smithtown and Alan Stricoff in particular. I can honestly say it is the most pleasant leasing e I just leased my second C 300 through Mercedes-Benz of Smithtown and Alan Stricoff in particular. I can honestly say it is the most pleasant leasing experiences I have had. Alan always takes the time to listen to my must haves and worked really hard to get me the vehicle I wanted. Everyone I had contact with at this dealership from the minute I entered until I left driving my new car was really friendly and helpful. I look forward to driving my C 300 for the next few years and will most definitely lease my next vehicle with Alan and MB of Smithtown. More

Steve F Mercerdes of Smithtown, and Alan Stricoff are a pleasure to work with. Two years ago, my wife and I leased cars from Alan, and as of then we knew we Mercerdes of Smithtown, and Alan Stricoff are a pleasure to work with. Two years ago, my wife and I leased cars from Alan, and as of then we knew we would be lifetime time customers of Alan. Sure enough, lease up, and back to Alan. He found the car and equipment we wanted, at the price he promised. I've been sending all of my friends and clients to Alan at Mercerdes-Benz of Smithtown, and everyone is grateful. More

Excellent Service Alan gave excellent service and delivered on all promised. The process from start to finish was professional and efficient. I would recommend Alan. Ro Alan gave excellent service and delivered on all promised. The process from start to finish was professional and efficient. I would recommend Alan. Ron R. More

Steve is the best!! Just leased my 3rd car from Steve Gooden His honesty and professionalism is second to none will never go anywhere else. unless he leaves this deale Just leased my 3rd car from Steve Gooden His honesty and professionalism is second to none will never go anywhere else. unless he leaves this dealership More

Another smooth transaction We just leased our new E350. Alan was, once again, a pleasure to deal with. He made the process painless and minimized any work on our part. Vince was We just leased our new E350. Alan was, once again, a pleasure to deal with. He made the process painless and minimized any work on our part. Vince was equally as professional and we can only give the highest praise to the dealership in general. More

poor management communication I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule expensive extended warranties and extras . After I was sold an undisclosed smoker car , they replaced it with a newer one at a more costlier price. Well, we finally closed on the new deal and it was very clear from day one that the vehicle was a company car and the finance and title should be under the company name for liability and tax reasons . As soon as the title arrived from DMV 30 days later , it was under my personal name , I called the sales person and he told me he would take care of it and someone would call me . 2 weeks later still nobody called me . I went personally to the dealer with a copy of the title , gave it to the sales guy , he told me he would take care of it . 2 month later still nobody called me . I called a month ago again and the receptionist took my info and told me that someone would call me to take care of it . A month later still nobody called me . I went to the dealer last week for service and tired of this title issue , I approached the financial manager at his back office , he seemed little irritated that I showed up unannounced , with a not so friendly face he took my information in a piece of paper while continuing taking care of something on his computer screen , he told me someone will call me and he dispatched me without any courtesy , leaving me with the impression he was doing more important things than my 5 month old unresolved concern . Well , a week later , still nobody called me to resolve the title issue of my Benz to be put on under my company name . I guess I will have to go to the local DMV this week to take care of the title myself on my own time and expense plus taking time off from work . Service department is awesome and they bend backwards for you ,but sales , management and office personnel are terrible , you will not heard from them after the sale , and you always have to call several times to resolve issues , so if you have a paper work problem or issues , well .... good luck , you are on your own . Bad experience for me , I would go somewhere else to buy a Benz and service the car here later , just my two cents More