Mercedes-Benz of Smithtown

Excellent experience, from start to finish Purchasing a vehicle from MB of Smithtown is a hassle-free process! I had the pleasure of working with Peter Langlois, who made every aspect simple. Purchasing a vehicle from MB of Smithtown is a hassle-free process! I had the pleasure of working with Peter Langlois, who made every aspect simple. First, he helped me confirm that an E250 was the right choice for me. Second, the price was right (I performed a search over a 200 mile radius from my home, and Peter was able to secure me the best price for a car with my "must-have" features). Finally, we did much of the paperwork via phone and email, allowing me a streamlined pickup. Just a great all-around experience! More

Awesome Experience My buying experience at Mercedes Benz of Smithtown was excellent. I began the process online. Alan Stricoff promptly responded to my inquiry. He was v My buying experience at Mercedes Benz of Smithtown was excellent. I began the process online. Alan Stricoff promptly responded to my inquiry. He was very professional, knowledgeable and responsive. His customer service was exceptional. He made car buying (something I hate) painless. My encounter with Vic in finance was a pleasant surprise. This part of the process was also painless. I am definitely satisfied with my purchase and I highly recommend Alan, Vic and Mercedes Benz of Smithtown. More

Horrible service I went to purchase a GL to Mercedes-Benz of Smithtown on April 17 and put a deposit to hold the car and process with the financing. The financing didn I went to purchase a GL to Mercedes-Benz of Smithtown on April 17 and put a deposit to hold the car and process with the financing. The financing didn't work out and decided to back out. My nightmare started when I requested to refund the deposit on April 20. First the sales person Victor Vignau would not reply to my email when asking when my deposit will be refunded. Then he was upset why I am not buying the car. After multiple emails Victor replied saying "the manager is away till Tuesday, April 26, he has to authorize the request to have our accounting department process the refund". What nonsense is this? A refund can't be processed because a sales manager is away. Did he take the dealership with him... So I waited patiently for his return what else I could do...then once the manager returned, I requested Victor on April 27 for a status of my return. As usual no reply, I had to send multiple emails requesting for an update. Victor replied back saying "Request is in with accounting department, will confirm Thursday upon my return as I am not in the office today..." First I waited for the manager now I have to wait for Victor... On Thursday April 28, Victor replied saying "They are processing reversing the Amex charge today...and will take 24-48 hrs before it gets back into your account.." Oh God please have some mercy on me... Today is May 2nd and no sign of my return. So I had to send an email to the General Manager (William Riedel) of Mercedes-Benz of Smithtown requesting to please intervene and end this ordeal. I thought it would resolve today but wait this is not the end. As per the General Manager, now I have to patiently wait another 24 hours because finally their accounting dept. has all the information to reverse the charge, they will complete that task today. I had to put this in details for others to see and be alert. As you can see from the day one when I requested the refund Mercedes-Benz of Smithtown and it's sales person Victor Vignau was just lying and lying. Still today I have no hope that I will get my deposit back. It takes 13 days to refund a customer’s deposit? With this level of service they claim to be Long Island’s best Benz dealer? At this point, I am glad that I didn’t buy the car from this dealer… I will definitely take this to the MB corporate office. More

First Class Team Over the past twenty five years I have purchased vehicles at just about every dealership in Smithtown. Recently while looking to purchase a vehicle fo Over the past twenty five years I have purchased vehicles at just about every dealership in Smithtown. Recently while looking to purchase a vehicle for my son , I had the great fortune to visit Mercedes Benz of Smithtown....and the greater fortune to deal with Alan Stricoff. You could not find a better, more professional thorough salesperson in any field. He along with Vic Castagna in finance made me feel like I was closing a deal with longtime friends over a round of golf. They truly are a first class team thatI look forward to dealing with for years to come and would highly recommend to all. JH More

First Class Service Everything in this dealership are first class. The service, the employees, and the experience. My experience with Alan Stricoff was great. Always emai Everything in this dealership are first class. The service, the employees, and the experience. My experience with Alan Stricoff was great. Always emailed/call me back when I had question. Highly recommend Smithtown Mercedes to anyone More

Great Experience Located the vehicle online. Alan Stricoff reached out and worked with me during the entire process. Outstanding service and I am so happy with my c Located the vehicle online. Alan Stricoff reached out and worked with me during the entire process. Outstanding service and I am so happy with my car. Exactly what I wanted. Thank you Alan and the great team at Mercedes-Benz of Smithtown More

Awesome Sales Professional I am about to get my fourth car through this dealership and Steve Godden. He is in my view the best sales pro with whom I have dealt. He is polite, re I am about to get my fourth car through this dealership and Steve Godden. He is in my view the best sales pro with whom I have dealt. He is polite, responsive, committed to helping his customers in every way and displays great passion for his employer, colleagues and the product he sells--the world's best engineered and built cars. Choose Steve. More

Responsive, Customer Focused My experience with Alan Stricoff at Mercedes of Smithtown was very satisfying. Alan is also very responsive. My wife and I are very happy with our pur My experience with Alan Stricoff at Mercedes of Smithtown was very satisfying. Alan is also very responsive. My wife and I are very happy with our purchase and would highly recommend Alan. More