Mercedes-Benz of Smithtown

Another Chance After having a miscommunication with the salesman this past Sat. 12/2. I received a phone call today from Stephanie asking me what happened and apol After having a miscommunication with the salesman this past Sat. 12/2. I received a phone call today from Stephanie asking me what happened and apologizing, she suggested that I come back in and speak to the GM. Tonight we stopped in and met and talk to the GM Mr Bill Riedel. We also met a new sales consultant Mr.Paul DiMicco. Both men were GREAT to deal with an we are going to work with both gentleman and try to find a car that fits our budget! I would Highly Recommend This Dealership and Paul the Sales Consultant The really did everything they could to earn our business! Like everything in life you may have bad days But Stephanie,Paul and Bill Went out of their way to fix the problem. And that's all you can ask so THANK YOU More

Avoid Mercedes of Smithtown Contact me for the full issue long story short they have 130,000.00 of mine and I own a big paper weight they lie and steal don't value their paying c Contact me for the full issue long story short they have 130,000.00 of mine and I own a big paper weight they lie and steal don't value their paying customers after only a few months at 15,000 miles the motor blew they charged me another 43,000.00 and it was never fixed returned the. Next day after they had the car for over 3 months the first year I got it it still doesn't work and now they won't take my car in More

Terrible The sales team is very good and would work with them as they it was a professional experience. I leased an E class in October 2016 and leased a C cla The sales team is very good and would work with them as they it was a professional experience. I leased an E class in October 2016 and leased a C class convertible in January 2017. Went in for my first service related issue for an issue created by me, a minor accident, on April 25th. I was ignored and waited for service. While I am waiting, a younger women pulls up in her car and has three people assisting her; I am an older male. Finally a service rep person comes over and was less than nice as if I was bothering him. Explained that I needed a tire and I was informed that I needed to make an appointment in advance. I explained that I made both the appointment and verified with parts that they had the tire in stock. Service rep then begins to take apart the key chain. I asked that he not do this as it is difficult for me to get it back on and I was refuted as he stated it is their policy. Reasonable time later, tire is on and time to pay. I was going to pay cash as it was just under $400 however, with the situation and attitude I had a credit card. Clearly you could see that the service rep was in no mode to walk back with my change. All very strange as I always believe that most people want to help you when explain the issue. My language is always, please, thank you, and I am grateful as people are helping me. I have sent an e-mail to management team that I was disappointed with the service experience in Smithtown and no response from the service management team. All I wanted was a someone to recognize that I had a problem and say sorry for what occurred. Two solutions, send my wife as she is women or go to Huntington for service. I am sure if the owner were in charge this would never have occurred. More

Wonderful Experience My experience with Mercedes of Smithtown was wonderful. Alan Stricoff is knowledgeable, responsive and an absolute pleasure to deal with! Alan is al My experience with Mercedes of Smithtown was wonderful. Alan Stricoff is knowledgeable, responsive and an absolute pleasure to deal with! Alan is also a true gentleman. Everyone at the dealership was friendly and helpful on the day I picked up my car. This was, by far, the best car buying experience I have ever had! More

Dismissive Treatment I visited MB of Smithtown to inquire about leasing a new vehicle. Being the weekend I was not dressed as would when I go to the office. The way I was I visited MB of Smithtown to inquire about leasing a new vehicle. Being the weekend I was not dressed as would when I go to the office. The way I was treated was incomprehensible. The salesman Nesto treated us as if we weren't worth his time or energy. Regardless of how someone looks or dresses each potential client should be afforded the same courtesy. Needless to say I will not be purchasing my vehicle there. More

HAPPY CUSTOMER! Alan was wonderful. Professional, courteous, knowledgeable, responsive and fair. Alan was great to work with. We just picked up our second vehicle from this dealership an Professional, courteous, knowledgeable, responsive and fair. Alan was great to work with. We just picked up our second vehicle from this dealership and salesman. We will return. More

Fantastic experience! Not only was our salesman knowledgeable and courteous, but he gave us a fantastic deal. He made sure to open the door for my wife, a courtesy forgotte Not only was our salesman knowledgeable and courteous, but he gave us a fantastic deal. He made sure to open the door for my wife, a courtesy forgotten in these times. He made the transaction a smooth process and went out of his way to make sure we had the car when we needed it. If you are looking for a new car, stop in and ask for Alan. He will go above and beyond what you need. More

Great deal, wonderful service I would like to thank the Sales and Service Team at Smithtown Mercedes for a wonderful car purchase experience. Alan Stricoff was very responsive, p I would like to thank the Sales and Service Team at Smithtown Mercedes for a wonderful car purchase experience. Alan Stricoff was very responsive, professional, knowledgeable and accommodating. I actually purchased a pre-owned Honda Accord and the team at this dealership made me that I was just as important as a Mercedes customer. The car was delivered to me in perfect condition and I couldn't be happier. I would not hesitate to recommend Smithtown Mercedes to anyone looking for a pre-owned vehicle or even a new one. Lastly, a special thank you to the two lovely receptionists who made me feel truly welcomed and valued. More

Excellent deal Steve Godden was so helpful buying my GL 450. My wife and I are completely satisfied with our buying experience with him. He did everything he could Steve Godden was so helpful buying my GL 450. My wife and I are completely satisfied with our buying experience with him. He did everything he could to make sure we were not only happy with the GL but that it was exactly what we wanted. Never at any point did we feel pressured to buy. In fact it was quite the opposite. He was very patient with us. My wife and I will recommend Steve to anyone we know wanting to buy a car and we will definitely buy from him again when looking to make another purchase. A large thank you to Bill Riedel I love my GL 450 More