Mercedes-Benz of Smithtown

I have been a Mercedes Benz Smithtown customer for almost 20 years. All interactions with my Service Reps (Rob Picone and Joe Baumgarten) have always been 100% positive. Each and all Service Team members ha 20 years. All interactions with my Service Reps (Rob Picone and Joe Baumgarten) have always been 100% positive. Each and all Service Team members have treated me courteously and were happy to share their vehicle knowledge with me as needed. Nice teamwork by all. Keep up the great work! More

Saeed was great. Easy to work with. Overall wonderful experience. Process was smooth. Would recommend Easy to work with. Overall wonderful experience. Process was smooth. Would recommend More

Very professional experience. The Service Rep was very helpful and knowledgeable. Would definitely recommend to anyone. The Service Rep was very helpful and knowledgeable. Would definitely recommend to anyone. More

I have used this dealership for years and had the privilege of working with Rob Picone. Since he’s changed positions I have had advisor mark Barcelo. He diagnosed and fixed issue with my GLC professi privilege of working with Rob Picone. Since he’s changed positions I have had advisor mark Barcelo. He diagnosed and fixed issue with my GLC professionally with courtesy and knowledge. Five stars! Thank you Mark..and Rob! More

Always great service when I bring my car in, Matt is my advisor and is always great advisor and is always great More

Great service and on time would continue to use them for all our service needs all our service needs More

I have been doing business with this dealership for many years. Both the sales person and service advisor have always been professional and very helpful. If I have an issue they handle it without question. years. Both the sales person and service advisor have always been professional and very helpful. If I have an issue they handle it without question. It has always been a stressful experience. More

I had a wonderful experience having my car serviced at this dealership for the first time. I was kept informed about the work needed and was impressed with the service overall. My biggest complaint and this dealership for the first time. I was kept informed about the work needed and was impressed with the service overall. My biggest complaint and huge disappointment was picking up my car, after paying for a detailing service, expecting to find my car looking “showroom ready”…..I instead found it parked under a tree covered with pollen and bird droppings. I left a message with the receptionist to have someone call me. To my dismay and disappointment, I have not been contacted. I fully expected the dealership to apologize and offer something to correct the situation, but they have not. I Definitely will never agree to have my car detailed here again…..basically $250 wasted…plus the cost of a car wash!!!! More

First of all the experience I’ve had was great dealing with jean Mr.saeed & and mr.Fernando and the lovely ladies at the reception the process was very smooth fast professional & not once did I feel unwel with jean Mr.saeed & and mr.Fernando and the lovely ladies at the reception the process was very smooth fast professional & not once did I feel unwelcomed as I stand out more than your typical average joe covered in tattoos I felt like I was with my own family & id definitely be back soon to purchase cars for my father & mother from jean Thank you all for the 2017 c43 amg you guys have made my life long dream come true, I wish you all the best in life Mercedes if Smithtown More

It was a pleasure once again. I have been dealing since 1996. Jackie is a delight. I have been dealing since 1996. Jackie is a delight. More