Mercedes-Benz of Silver Spring

Outstanding customer service from everyone In April, I went in to the dealership not sure, if I wanted to get a new car right now, but the person I spoke with was Lester Stanford. From the mome In April, I went in to the dealership not sure, if I wanted to get a new car right now, but the person I spoke with was Lester Stanford. From the moment, he introduce himself, I knew from the tone of the voice and his demeanor that this was going to be a pleasant experience. Mr. Stanford is the epitome of customer services and professionalism. His listening and communication skills are outstanding. Once I told him what I wanted, his expertise was very instrumental in helping me obtain the car that I was very comfortable having. Mr. Stanford and Mr. Terrence Abrams also followed up to make sure that I had all the information that I needed and everything was going well. I would like to say Thank you to Mr. Stanford and Mr. Terrence Abrams for going beyond what I expected. I appreciated your knowledge and suggestions, because of your customer service skills, I would highly recommend your dealership to anyone needing a car. Kindest Regards, Cynthia Walker-Reed More

Excellent Customer Service Advisor-Christisn Gonzalez As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and As a long time customer of Mercedes Benz, excellent line of automobiles. I am also appreciative of the excellent, customer service, communication and follow up of Christian Gonzalez. Mr. Gonzalez, is service oriented, helpful and professional which represents the excellent Mercedes brand. Mr. Gonzales, is a service oriented, 5 Star performer. More

Purchasing mercedes benz ml 350 Very Positive Experience!!! Mr. Lovence is a very professional sales consultant. His knowledge of the dealership products made me feel completely com Very Positive Experience!!! Mr. Lovence is a very professional sales consultant. His knowledge of the dealership products made me feel completely comfortable in making the appropriate choice for me. Thanks again Mr. Lovence More

good bunch of men everyone did their job, and each was very friendly and professional. Will come back and buy another car from Silver Spring Mercedes. Lester is the bes everyone did their job, and each was very friendly and professional. Will come back and buy another car from Silver Spring Mercedes. Lester is the best!! More

Outstanding Service! Very pleased with the excellent service we received from Mohammad Talayi, Sales Consultant. Mr. Talayi is very knowledgeable about Mercedes vehicles. Very pleased with the excellent service we received from Mohammad Talayi, Sales Consultant. Mr. Talayi is very knowledgeable about Mercedes vehicles. He explained every detail about the vehicle before and again after we decided to purchase the vehicle. Customer service is number one in determining business with a Dealership, Mohammad and Keith Nichols made that possible. Thank you so much... More

Excellent fast service Tom Rodkey and his team did an awesome job. I had a flAt tire. They provided excellent fast service and same day tire change. Would definitely come ba Tom Rodkey and his team did an awesome job. I had a flAt tire. They provided excellent fast service and same day tire change. Would definitely come back and recommend to my friends. More

Great quick Mr Lester was very professional and great . No time wasted . He also educated me about my new car . He explained every thing l need to know about my c Mr Lester was very professional and great . No time wasted . He also educated me about my new car . He explained every thing l need to know about my car. More

Great Customer Service! Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary Tom Rodkey, as well as, Chris Costlow, have been extremely helpful during this traumatic and stressful event. Their dedication to providing exemplary customer service is evident in all actions. More

Outstanding! Very impressed with this dealership. This is the purchase of my fourth Mercedes, and the sales assistance and service have been impeccable. James McD Very impressed with this dealership. This is the purchase of my fourth Mercedes, and the sales assistance and service have been impeccable. James McDonald and Terry Nichols were truly exceptional! More

Awesome Buying Experience I am a repeat customer. Lovence's customer service is unmatched. He strives to pair the right car for the customer. Lovence goes above and beyond t I am a repeat customer. Lovence's customer service is unmatched. He strives to pair the right car for the customer. Lovence goes above and beyond to make the experience stress free and easy. What is most unique about Lovence's approach to the sales process is that he treats you as a personal friend and cultivates a relationship with you. Communication with Lovence doesn't end at the close of the deal. He is always available for you and no question or issue is too minor for him. He wants to hear from you and help you get to know your vehicle. I wouldn't buy a Mercedes from anyone else! More