Mercedes-Benz of Silver Spring

stay away would recommend you stay away; bait and switch, shady tactics used here; worked with numerous employees and all of them were pretty bad; look elsewher would recommend you stay away; bait and switch, shady tactics used here; worked with numerous employees and all of them were pretty bad; look elsewhere when wanting to buy a vehicle More

Informative, fast and easy to work with! I would highly recommend working with Ty! He is knowledgeable not only of the vehicles, but the entire process of having tags, titles, registration an I would highly recommend working with Ty! He is knowledgeable not only of the vehicles, but the entire process of having tags, titles, registration and emissions testing. He carries himself in a very consultative and personable manner. Not once did I feel like I was being sold a car. Definitely work with Ty on your next upgrade!! More

Mr O'Riley provided great customer service It was my first time dealing with Mr O'Riley - he was courteous, attentive and detail oriented and focused on good customer service. he does not smile It was my first time dealing with Mr O'Riley - he was courteous, attentive and detail oriented and focused on good customer service. he does not smile much (even his photo shows!) but knows what he is doing - he is simply there to service the customer and to do a great job. Tanks for your great service. More

Exceptional Drove over 5 hours to get to this dealership and specifically Julius. He came in on his day off to make sure we were totally satisfied. Can not speak Drove over 5 hours to get to this dealership and specifically Julius. He came in on his day off to make sure we were totally satisfied. Can not speak highly enough about him and the rest of the staff and dealership. Was worth the drive! Thank you Julius More

Amazing sales guy I gave this dealership the rating I did because of my sales guy. He went above and beyond for me. He listened to what I wanted, he was honest and pati I gave this dealership the rating I did because of my sales guy. He went above and beyond for me. He listened to what I wanted, he was honest and patient. And he made sure I got what I wanted. I was very pleased. More

Great experience! Second time at this dealership, same wonderful experience. Jay the manager was very professional and flexible and he hooked us up with a great sales a Second time at this dealership, same wonderful experience. Jay the manager was very professional and flexible and he hooked us up with a great sales associate, Rod Durden who made sure that our vehicle transaction was flawless. We live in VA, but will always go the extra mile for great customer service. Thank you!!! More

My experience was excellent I walked into the dealership with the intention of browsing, but Mohammed was so warm and pleasant....and knowledgeable about the car I like, that I I walked into the dealership with the intention of browsing, but Mohammed was so warm and pleasant....and knowledgeable about the car I like, that I decided to purchase. More

Rod was exceptional professional courteous friendly engagi Rod was exceptional. He was very relatable and took the time to explain every single step in great detail. Rod was professional courteous and friendly Rod was exceptional. He was very relatable and took the time to explain every single step in great detail. Rod was professional courteous and friendly. More

Great Service The overall process from start to finish was extremely stress free. John offered assistance and guided us to the vehicle type we requested. John is The overall process from start to finish was extremely stress free. John offered assistance and guided us to the vehicle type we requested. John is respectful and experienced. He answered our questions, provided additional insight and outlined the Mercedes assurances Dorit provided a seamless finance experience. She is courteous, professional and patient. Many thanks to the assistance provided by Merlin. She is extremely knowledgeable and provided a wonderfully pleasant experience for me in understanding my GLE. We recently referred our daughter to John and came back to the dealership with her to make her purchase. More