Mercedes-Benz of Silver Spring

The service was excellent. I think Juan Akala is the best adviser the dealer have. Thank you Juan. I think Juan Akala is the best adviser the dealer have. Thank you Juan. More

Great and responsive to issues with my vehicle and great at keeping me up to date at keeping me up to date More

Courteous service. Service Manager explained the service details, the anticipated cost, and the amount of time it takes to complete. Everything was done as explained a Service Manager explained the service details, the anticipated cost, and the amount of time it takes to complete. Everything was done as explained and the vehicle wqs delivered on time. More

Above and beyond customer service. They stayed open an hour past closing to assist me with my purchase. My representative Papa is the best!! They stayed open an hour past closing to assist me with my purchase. My representative Papa is the best!! More

⭐⭐⭐⭐⭐ Outstanding Customer Service from Papa Sene – An Amazing Car-Buying Experience! I recently purchased a vehicle, and I couldn't be happier with the exceptional service I received from Papa Sene! F Amazing Car-Buying Experience! I recently purchased a vehicle, and I couldn't be happier with the exceptional service I received from Papa Sene! From the very first day we walked into the dealership to the day I returned to make my purchase, Papa made the entire experience nothing short of amazing. Papa was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. He never made us feel pressured or rushed. Instead, he took the time to answer all our questions, explain our options, and make sure we felt comfortable and confident with our decision. What impressed me the most was his consistency, kindness, and dedication to providing outstanding customer service, even when we didn't make a purchase on our first visit. He made such a positive and lasting impression that when I was ready to buy, I knew exactly who I wanted to work with. Papa Sene truly understands the meaning of excellent customer service. He made what can sometimes be a stressful experience feel smooth, comfortable, and enjoyable from beginning to end. Papa, thank you so much for your patience, honesty, professionalism, and for going above and beyond to make my car-buying experience such a wonderful one! Your dedication and genuine care for your customers do not go unnoticed. I would highly recommend Papa Sene to anyone looking to purchase a vehicle. If you want someone who truly cares about your experience and not just making a sale, Papa is definitely the person to see! Thank you again, Papa! You have earned a happy and loyal customer! More

Papa was professional knowledgeable and very respectful. He was very helpful and the dealership made the entire buying process very smooth and easy He was very helpful and the dealership made the entire buying process very smooth and easy More

Julian made this the simplest and anxiety free car buying experience I have ever had. He was tentative, knowledgeable and addressed my needs. He respected my time and I never felt like just another customer. experience I have ever had. He was tentative, knowledgeable and addressed my needs. He respected my time and I never felt like just another customer. Communication was open and honest from my initial inquiry through the sale and the follow up after the purchase. Couldn't have asked for more. More

Julian Chin was a joy to work with. This is my first Mercedes Benz purchase and he made my purchase really special. He’s the best Saleman o have ever worked with and I’ve worked with a This is my first Mercedes Benz purchase and he made my purchase really special. He’s the best Saleman o have ever worked with and I’ve worked with a few. 5* for Julian. Thank you More

I have been in customer service for over 30 years. Julian not only was a great sales consultant but he has EXCELLENT Customer Service!!! I will Always cone back to Julian and will suggest him to every Julian not only was a great sales consultant but he has EXCELLENT Customer Service!!! I will Always cone back to Julian and will suggest him to everyone I know. More

This is the second time Mr. Julian helped me in acquiring a vehicle and as before, he was extremely nice and I will continue to recommend him because he makes me feel special. Julian helped me in acquiring a vehicle and as before, he was extremely nice and I will continue to recommend him because he makes me feel special. He is simply an outstanding sales representative. More