Mercedes-Benz of Shrewsbury - Service Center

Stay away!! Bought my brand new 2015 GLK, first time bringing in for oil change at 10k Miles. Dustin is the person at front desk sat me down at his desk. Dustin t Bought my brand new 2015 GLK, first time bringing in for oil change at 10k Miles. Dustin is the person at front desk sat me down at his desk. Dustin then register my car in for service. He gave me a form to sign saying the service would cost $295. In my mind, i was wondering why it cost so much for an oil change. I didn't think of much and waited for an hour for my car to finish. When it's time to pay, i asked Dustin why it cost triple the price just for an oil change. He then stated, you didn't pay for the oil change alone, you paid for a Mercedes A Service package that include all these type of inspections, and he gave me an inspection list. I was like, wait a minute, why do i need to pay for this package? My car is only 10k miles, nothing wrong with it. All i want is just an oil change, why are you not telling me all this in beginning. If i had an option to pick for an oil change or your package, i'd just pick my oil change service. Dustin then goes well i thought you knew and service already done for. It's my first time bringing in my car, how would i know about all these gimmicks they trick you into buying. I was upset so i called in requesting for a service manager to call me back. I waited a day with no calls so i ended up calling myself. I spoke with Tim, the service department manager. Tim said, you've signed stating you're paying for this service and there's nothing we can do. I clearly told Tim that i was blindsided and tricked into committing for a service which i don't need. But Tim refuses to offer credit back to me and suggest me calling the corporate after i asked to speak to general manager and district manager. Here i am, feeling ripped off, unsatisfied with their service and will never go back there again... recommend to stay away from these thirsty blood suckers.. More

Top notch service dervice department Awesome service department! - Recently I had been experiencing an intermittent problem with the XM radio in my 2011 E350 so I dropped it off to be l Awesome service department! - Recently I had been experiencing an intermittent problem with the XM radio in my 2011 E350 so I dropped it off to be looked at. Because the problem was intermittent, it didn't occur when it was there for service, however I was told not to worry and that if necessary I could always bring it back. When I returned a few weeks later they did locate the problem (XM Antenna) and after replacing it the issue is resolved 100%. Have to say I'm very impressed by the service group there and I'd highly recommend them to anyone! Additionally, I will be sure to return there when it's time to replace my car! More

Mercedes Benz of boylston is no more and THANK GOD. They have built a beautiful new dealership next to their BMW dealer in Shrewsbury on route 9. They have great customer service and great prices compared t have built a beautiful new dealership next to their BMW dealer in Shrewsbury on route 9. They have great customer service and great prices compared to Herb Chambers. They always inform me of whats going on in a timely manner and they really seem like they would do anything for you. More