Mercedes-Benz of Shrewsbury

Top notch service dervice department Awesome service department! - Recently I had been experiencing an intermittent problem with the XM radio in my 2011 E350 so I dropped it off to be l Awesome service department! - Recently I had been experiencing an intermittent problem with the XM radio in my 2011 E350 so I dropped it off to be looked at. Because the problem was intermittent, it didn't occur when it was there for service, however I was told not to worry and that if necessary I could always bring it back. When I returned a few weeks later they did locate the problem (XM Antenna) and after replacing it the issue is resolved 100%. Have to say I'm very impressed by the service group there and I'd highly recommend them to anyone! Additionally, I will be sure to return there when it's time to replace my car! More

Had an amazing experience at Wagner Mercedes (Mercedes Benz-Shrewsbury). Initially went in to just price out potential cars that my wife and I were considering. We were specifically interested in a CPO w Benz-Shrewsbury). Initially went in to just price out potential cars that my wife and I were considering. We were specifically interested in a CPO with low mileage and as new as possible. We had a budget in mind and didn't think what we wanted would be within our price range. After initially meeting with Randy, identifying a car we liked, and reviewing the numbers, the price (as we expected) was above our budget. Randy was very accommodating, and after indicating what we wanted (and expected) spend, he was able to accommodate it with ease. He brought Adam (manager) over right away to have an open chat about our cost and budget expectations. No haggling, no negotiating...just straight to the point and honest. It was refreshing. We had done our research before arriving and I was impressed. It was another week before we actually did the purchase, and during that time, both Randy and Adam were very accessible, responded immediately to questions we had (both on phone and by email), and just really demonstrated true professionalism and top customer service. We will definitely be getting our next car, and those after that from Wagner. More

I found a used 2011 C Class on the there website, all of my questions were answered I never felt any pressure to buy. Randy and Adam made the car buying experience very comfortable. looking forward to dea my questions were answered I never felt any pressure to buy. Randy and Adam made the car buying experience very comfortable. looking forward to dealing with them when my wife needs a new car. More

every member of the staff spoke to me.the salesman was so down to earth I was lost. I was never pressured to buy. Randy understood my needs & wants. I will return again, my wife would love one of the autos down to earth I was lost. I was never pressured to buy. Randy understood my needs & wants. I will return again, my wife would love one of the autos in that showroom. Barry,Chris,& Sean were great also THANK YOU ALL Bryan E Shoum More

On Tuesday January 10, 2012 I walked into the Mercedes-Benz dealership of Shrewsbury and was greeted with friendly faces and smiles. I was offered assistance and asked to be sure to let anyone i Mercedes-Benz dealership of Shrewsbury and was greeted with friendly faces and smiles. I was offered assistance and asked to be sure to let anyone in their team know if I had any questions, however, never once was I pressured or harassed by the sales team while leisurely considering my options in the showroom and outdoor lot. With the assistance of Adam Orlando, I was able to test drive the 2012 GLK350 on the spot from which I should note, an impressive number of GLKS in varying colors and options was available to meet anyone's needs. Before I knew it, I fell in love with the vehicle and walked out within the hour with a brand new GLK. Adam and his colleague, Glenn Shaw, both were extremely helpful in facilitating the paperwork process making it actually an enjoyable and exciting experience for me. Since the purchase I’ve received an impressive 3 follow up customer service calls from Adam, Glenn, and the General Manager, Aidan Power, ensuring I was still satisfied with my vehicle. I'm extremely pleased with the recent purchase and would recommend Mercedes-Benz of Shrewsbury, the staff, and of course the vehicle to anyone looking for a well-rounded, safe SUV. More

Beware when purchasing from this dealer!! I test drove and purchased my car on a Friday and it was delivered to me on Wednesday. Between the time I signed and the car was delivered someone had put a 1000+ and purchased my car on a Friday and it was delivered to me on Wednesday. Between the time I signed and the car was delivered someone had put a 1000+ additional miles on the car. Dealer tried to tell me I must have been reading the trip odemeter versus the actual car odemeter when I first test drove the car. Um, really? Pretty sure I know the difference between the two. Additionally, the mileage on my purchasing paper work and the mileage advertised were what I saw the day I purchaed the vehicle. Sounds like to me someone had some fun with my car that weekend. More

Mercedes Benz of boylston is no more and THANK GOD. They have built a beautiful new dealership next to their BMW dealer in Shrewsbury on route 9. They have great customer service and great prices compared t have built a beautiful new dealership next to their BMW dealer in Shrewsbury on route 9. They have great customer service and great prices compared to Herb Chambers. They always inform me of whats going on in a timely manner and they really seem like they would do anything for you. More