Mercedes-Benz of Scottsdale

very happy Bob is an experience salesman who tries to fit the needs of the client which is not a common trait amongst car salesman of today. Also the showroom is Bob is an experience salesman who tries to fit the needs of the client which is not a common trait amongst car salesman of today. Also the showroom is clean and client geared. More

An outstanding experience, simply outstanding!! My experience with both sales and finance. My sales person Traci was a consumate professional who has an uncanny ability to be professional and yet "p My experience with both sales and finance. My sales person Traci was a consumate professional who has an uncanny ability to be professional and yet "personalize" the experience. I think the truest testament was evident when the purchase was actually complete. Most sales people would have been in a hurry to get to the next sale but Traci was more concerned with my level of comfort with the vehicle as well as insuring that she toured the vehicle with me. Want to talk about going above and beyond for a Mercedes customer, Traci was out there in the hot sun even trying to assist me with the transfer of my belongings from the trade in to the new vehicle! She worked tirelessly with myself and financing to insure we got the deal done-and my belief is that she was not concerned with a commission, she just wanted to be of service and help make someone happy. Well, I am indeed happy with my purchase and even happier that the experience of purchasing was so amazing. I have been compelled to tell everyone I know! I would also like to add an honorable mention to Renee in finance. As I watched these two work together it was odvious that "teamwork" was their montra---it felt a bit like "family". A major purchase of this nature can be stressful but these ladies made it fun and eliminated the stress of purchase. I have been purchasing cars for a very long time and thanks to Traci (with an assist from Renee) it was the most amazing purchase experience I have EVER HAD! The sales manager ever stopped by during the purchase to help! Mercedes of Scottsdale has the formula for success---which in my opinion is the ability to establish "repeat business". After having experienced Traci's professional and personalized service, how can I ever purchase anyplace other that Mercedes of Scottsdale!? Thank you Traci for an ourstanding purchase experience and all the follow up. Yes, follow up---Traci has called to insure I am happy with my purchase as well as having provided much additional information for me in regard to my car and its many features. Thank you Mercedes for having such an awesome sales person and team! An outstanding experience, simply outstanding!!! More

they helped me I dropped off my sl55 for a minor repair ... they found additional issues that should have been identified by another MB dealer ... handled with profe I dropped off my sl55 for a minor repair ... they found additional issues that should have been identified by another MB dealer ... handled with professionalism! More

Great Experience !!! Great Dealership !! GREAT Experience. Highly Recommend ! The internet department was awesome! I have been looking for months for a S550. After being jerked around by ot GREAT Experience. Highly Recommend ! The internet department was awesome! I have been looking for months for a S550. After being jerked around by other dealers (i wont say any names, but on east side of town) MB of Scottsdale went out of their way to help. NO pressure, I made an offer (which was low and a great deal) and they accepted. Great selection of vehicles, better then anyone in the state. No games, no bs, just great service. When i arrived at dealer i felt comfortable and no stress or pressure. The finance department was great too! Very fast, offered products but didnt push or try to up sell. Great rate ! Smoothest car purchase ever. This is a new location for them, and the facilities are brand new, and very nice. As I was leaving with my 2015 s550, David a manager greeted and thanked me for the business. I usually dont do reviews, however I felt they went out of their way to make it a great experience. I will definitely be buying more cars here and anyone who asks me I will share this experience and refer them to scottsdale mb. Also, they offered to send a technician to my house to program the garage opener!! It really is the little things that add up to a great feeling at Scotts MB. Its obvious that this dealer has stepped up its game and raised the bar of excellence for its competitors. Thnx Craig / Jonathan and staff More

I highly recommend this dealership I had a wonderful experience at this dealership. Tino Ferrulli gave me exactly what I was looking for. He really knows his business, he told me everyt I had a wonderful experience at this dealership. Tino Ferrulli gave me exactly what I was looking for. He really knows his business, he told me everything I needed to know about my car before I even asked the questions. Everyone at this dealership is kind and knowledgeable, real pro's. I know when I go back for service I will be treated with the same respect and kindness as I was shown when I first purchased my car. I highly recommend Tino and this dealership. More

Excellent Service At Mercedes Benz of Scottsdale We leased a new car at Mercedes-Benz of Scottsdale. Our sales person Sandrena Schumacher and her manager David, provided us with excellent service on We leased a new car at Mercedes-Benz of Scottsdale. Our sales person Sandrena Schumacher and her manager David, provided us with excellent service on all levels, that is why I have given them the highest rating. I would definitely recommend them, for many reasons. They are experts in cars, they have a state of art dealership and most importantly, they really want to make you have the best car within your budget. Our experience was the best we have ever had. Previously we had a BMW and they couldn't even come close to the service at Mercedes-Benz of Scottsdale. Thank you so much for making a recent car experience so awesome. More

highly recommend to anyone looking to purchase a luxury car I purchased a new e250 Coupe. Absolutely beautiful ride. The sales rep that helped me was very helpful and knowledgeable. I would highly recommend to I purchased a new e250 Coupe. Absolutely beautiful ride. The sales rep that helped me was very helpful and knowledgeable. I would highly recommend to anyone looking to purchase a luxury vehicle. More

Outstanding Service! Dear Mr. Lemoine, Last week I was in Scottsdale visiting my son and daughter when the right front strut broke on my S550, causing it to sag severe Dear Mr. Lemoine, Last week I was in Scottsdale visiting my son and daughter when the right front strut broke on my S550, causing it to sag severely in the front. Not sure whether I could drive it that way, much less get home to Palm Springs, California, I called your dealership for assistance. Fortunately, Steve Kwasny answered the phone and immediately turned my concern into relief. After asking a few questions, he calmly assured me that it was okay to drive the car, and that I could bring it in immediately. Once there, he was able to work me into the schedule and also provide a loaner car. This was especially important because I was in town to deal with a serious family issue and did not have time to spend the afternoon in your waiting room. So, 40 minutes after the strut broke, I was driving away – back in business! Later that afternoon, Steve called to let me know the strut was repaired, and I was able to pick up my fully functioning, clean S550. This allowed me to finish my business in Scottsdale that evening and still be back in Palm Springs by midnight. I was extremely grateful! I spent 16 years in Human Resources and know how important it is to give recognition to employees that are really good at their jobs. From start to finish, Steve provided outstanding customer service (even helping me move many items from my car to the loaner car), and I am so glad to have had the opportunity to deal with him. If all of your Service Advisors are as competent, knowledgeable, helpful, and caring as Steve, you will have a very successful service department! Please give my warmest regards to Steve. More

The best car buying experience I have ever had! I just wanted to take a moment to describe their assistance in helping my wife and I find our vehicle. I have to say this was the best car buying expe I just wanted to take a moment to describe their assistance in helping my wife and I find our vehicle. I have to say this was the best car buying experience I have ever had and I have been through many of them. Personally, I hate looking for a vehicle because salesmen tend to harass you and force you into decisions that you don't want but with Mercedes of Scottsdale, there was no pressure and they listened to what I had to say and what I was looking for. My wife and I just recently decided on a Mercedes, she originally wanted to get into a Landrover, Acura or BMW and I had emailed a few dealerships while away and I felt pressured through emails! To be honest when we decided on the C350 the plan was to visit a few dealerships to see who offered the better deal, well I never made it to the others. When I left Mercedes of Scottsdale after my first visit, I emailed my wife and told her that I felt very comfortable there and I that I felt comfortable with the people and when you get a feeling like that, you should stick with it. I know they have been in the business but there should be more dealerships like them because nothing is worse than someone harassing and pressuring you into buying a vehicle and when that happens I just walk away. They also had an assistant come pick me up because I was unable to find a ride, which I thought was exceptional! More

Pleasnat Experience Jeff Nowak and Craig Nelson provided the nicest new vehicle purchase experience that my wife and I have expereinced in mant years. They were professio Jeff Nowak and Craig Nelson provided the nicest new vehicle purchase experience that my wife and I have expereinced in mant years. They were professional and informative. I never felt like they were playing games or putting pressure on us. I highly recommend these guys if you are considering the purchase of a Mercedes-Benz. More