Mercedes-Benz of Scottsdale

Mercedes-Benz of Scottsdale: Dealership "Par Excellence"! Our GLA 250 arrived just in time for Christmas this year and we could not be happier with the vehicle and the excellent service we received at Mercede Our GLA 250 arrived just in time for Christmas this year and we could not be happier with the vehicle and the excellent service we received at Mercedes-Benz of Scottsdale. Jonathan Musil helped us secure the car we wanted and provided excellent communication and assistance throughout the process. The dealership itself is top notch and you're made to feel like a special customer from the moment you step into the building greeted by a knowledgeable staff and team members. Can't say enough good things about the overall experience! More

Very helpful After calling to confirm availability, I was please to find that the vehicle was pulled up front for me to view. Marcel took good care of me and he After calling to confirm availability, I was please to find that the vehicle was pulled up front for me to view. Marcel took good care of me and he listened to me and responded with helpful information. We came to terms relatively easily. Not the run-around I received at other dealership. I will do business with them in the future More

Just Excellent!! I have been with Schumacher in Scottsdale for many years. I was in the market for a new car. I checked with Schumacher as I thought they would take ca I have been with Schumacher in Scottsdale for many years. I was in the market for a new car. I checked with Schumacher as I thought they would take care of me when getting a new car. I doubled checked with Mercedes Benz of Scottsdale for the same car I had my eyes on and they were so much cheaper, without me giving them any information on Schumacher, that I felt betrayed as a loyal customer by Schumacher. I drove off with an even more expensive car than I had in mind, as the price was right for the car and the service from sales to management very friendly, not pushy and extremely helpful. I found a new dealership and Schumacher lost a customer by being too greedy! More

Very nice surprise. Let me start off by saying that I absolutely HATE spending any time at all at a dealership...but my most recent experience may have changed my opinion Let me start off by saying that I absolutely HATE spending any time at all at a dealership...but my most recent experience may have changed my opinion. I was helped by a young man named Brent Hughey who had me laughing and relaxed almost immediately, while being professional and efficient at the same time. This is exactly what one expects from Mercedes. I actually left with a smile on my face. More

Excellent service I received excellent customer service from this dealership especially from Jonathan who assisted me with the purchase of my new car. I did not feel pr I received excellent customer service from this dealership especially from Jonathan who assisted me with the purchase of my new car. I did not feel pressured. He was patient and took his time answering my questions. Even the follow up service has been exceptional. Gus was informative and thorough in helping me set up the features for my car. I highly recommend this dealership and their staff to anyone looking to purchase a Mercedes. More

Appreciated dealing with Sandrena Schumacher We recently leased a new Mercedes Benz from your dealership. The entire process was fast & efficient, due to the efforts of Sandrena Schumacher. Ever We recently leased a new Mercedes Benz from your dealership. The entire process was fast & efficient, due to the efforts of Sandrena Schumacher. Ever since our visit, she has kept in constant touch, and advises us to do the same, in order to ensure that we remain happy customers. We would recommend both Sandrena and Mercedes-Benz of Scottsdale to anyone considering a vehicle purchase. John & Wendy More

Great Experience!!! I have recently been looking into purchasing a new vehicle. I've always had a phobia of dealing with car salesman, but when I was greeted by a salesma I have recently been looking into purchasing a new vehicle. I've always had a phobia of dealing with car salesman, but when I was greeted by a salesman by the name of Marcel, all my fears went out the door. He was so personable and funny. He made the experience that much better. I didn't end up purchasing anything yet, but I will be back! More

Great experience I was a little stressed going in this time for a new car, but thanks to Marcel he made the buying process exceptional!!! Very understanding and went a I was a little stressed going in this time for a new car, but thanks to Marcel he made the buying process exceptional!!! Very understanding and went above and beyond to help!! I highly recommend Mercedes of Scottsdale Gina S, Mesa, AZ More

First Mercedes Everything about this transaction went well. BUying a car is very stressful for me. Salesman made it relatively painless and helped me get into a ne Everything about this transaction went well. BUying a car is very stressful for me. Salesman made it relatively painless and helped me get into a new 2016 GLA! The business office person was organized and presented each form clearly and rather quickly. I was pleased that there weren't as many forms to sign that I had done with previous purchases. Ancillary staff was pleasant and kind. More

Went in with a healthy Mercedes, car came out with cancer. I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service I broke the medal on my door/ignition key and had to order new one. The cost for the key was $196.47 and once the key arrived I was told the service department needed to program. Once the service department started working on the car, they called and told me that they cannot program the key because the battery was dead. They quoted me $167.00 for a new battery and they will be charging me another $145.00 for an hour labor to replace the battery. They said it would be an additional $145.00 labor for programming the key. After some dispute of an hour labor charge to change a battery they agreed to waive the charges on replacing the battery and just charge me for the battery and the key programming. After the battery was replaced they called me again saying that now they cannot program the key due to an AAM module that needed to be replaced and it will be another $800.00 parts and labor for them to program the key. If I did not pay the $800 the key remote will not work to lock and unlock the doors. I told them there was nothing wrong with the door locks before. I disputed why the computer module controlling the door locks would suddenly not be working when only the medal part of the old key had broken. They had no explanation. Because I did not pay the $800 he said I would have to open and lock the doors manually. Then I was told that they were finishing up cleaning and washing the car, and the car will be ready by 5pm. I went to the dealership around 6 pm. When I reached the dealership my car was filthy inside and out because they had left it out while the key was on order, worked inside it without paper, and it had not been washed like they said they were doing. The manager was very rude and pretended to not believe me that my car door locks were working when I question why there is a charged of programming if they did not program the key. The service manager, Maurice, then starts accusing me of saying that the service department deliberately broke the module - which I never thought of that but the way he was acting you would think it was the case. It is possible that this was the case of all time great coincidences. The module happens to crash at the dealership, the battery happens to die at the dealership, and the service manager happens to be defensive and rude about it for no reason. He then thinks it is fair to charge for the key programming even though they did not program the key. I owned many Mercedes Benz models in the past SEL, SL, 2 times ML and this is the worst service department I have ever experienced. I will never go back or recommend this dealership. More