Mercedes-Benz of Sarasota - Service Center

The customer service experience from Audrey was exceptional. The highest rating that i can give anyone. I own a 1996 mercedes Benz s420. The A/C needed extensive repairs. I did not understand the exceptional. The highest rating that i can give anyone. I own a 1996 mercedes Benz s420. The A/C needed extensive repairs. I did not understand the whole process involved with diagnosis, repair estimates and loaner cars. Audrey had taken what ever time neccessary to explain the extent of the a/c repairs, in detail, right down to the small parts that were needed to be replaced. If i had any questions about the repairs, she had alot of knowledge to answer them. If she did not know an answer, she took the time to find out. Audrey is excellent when it came down to billing warrentee companies on service/repairs. She made sure my warrentee covered the repairs according to what is listed under the contract. She looked out for me to make sure I was not mislead by my warentee company in refusing covered repairs. Audrey also worked hard to get me the lowest price possible for my repairs/service. I was always greeted with a smile. Audrey displayed the highest perfessionalism of any service personnel. I will always ask for her to service my vehicle when i come back to the dealership. The repair tech Bill, who worked on my cars A/C was also rated high by me. When I picked up my car, Bill greeted me and showed me what was done to my vehicle. He was there to answer any questions i had about the service. More

The only reason I work with this dealership is because I get to work directly with Abel Grijalva. He his a great mechanic and always takes care of me and explains everything in detail. I trust him complet get to work directly with Abel Grijalva. He his a great mechanic and always takes care of me and explains everything in detail. I trust him completely. I have dealt with him on numerous repairs and he always does whats best for me. He is the primary reason if n ot the only reason i deal with sarsaota mercedes. More

The list is long to expensive never fixed couldn't find problem. After 1000 and little results went elsewhere. I did look at a trade in for a newer car with lower miles. They wanted more than retail and wa problem. After 1000 and little results went elsewhere. I did look at a trade in for a newer car with lower miles. They wanted more than retail and wanted to give me thousands less then trade in vale what a joke also took 3 hours to get the numbers . I would never go back. More

David Wherry is the only person I allow to work on my Mercedes! He is an excellent mechanic and very meticulous. He keeps my car running like it is brand new! I can't tell you how pleased I am to have Mercedes! He is an excellent mechanic and very meticulous. He keeps my car running like it is brand new! I can't tell you how pleased I am to have found him! Your service advisor, Mike Hatgrett, is also awesome. He is always very personable and professional! It is a pleasure doing business with both of them. I have felt ripped off by other service centers but never by David and Mike!!!!! More

Judy was very personal and pleasant to deal with last week. Judy took care of my needs. I did not have an appointment and yet she fit me into the work schedule. The dealership was very pleasant to wai week. Judy took care of my needs. I did not have an appointment and yet she fit me into the work schedule. The dealership was very pleasant to wait in while I waited for my car. My car was returned washed. More

An item broke on my center console. One call to the dealership and I had an appointment and a loner car set up. The service department was ready for me when I got there as was my loner car. All the peo dealership and I had an appointment and a loner car set up. The service department was ready for me when I got there as was my loner car. All the people were friendly and professional. I was very pleased with the repair and it was all handled under warranty so the price was right. More

It is always a pleasure to visit our Mercedes of Sarasota dealer- When we bought our car Pete went above and beyond, and continues to do so. We are happy with our Mercedes and will see Pete when we are ready dealer- When we bought our car Pete went above and beyond, and continues to do so. We are happy with our Mercedes and will see Pete when we are ready for our new one. Ben Litke services our car and is also very professional. What a great dealership. More

EVERYONE WAS PROFESSIONAL AND ACCOMMODATING. IT WAS A EVERYONE WAS PROFESSIONAL AND ACCOMMODATING. IT WAS A PLEASURE TO DO BUSINESS WITH JOE. I WENT IN FOR NEW TIRES, AND THEY PRICED THEM OUT FOR ME. A EVERYONE WAS PROFESSIONAL AND ACCOMMODATING. IT WAS A PLEASURE TO DO BUSINESS WITH JOE. I WENT IN FOR NEW TIRES, AND THEY PRICED THEM OUT FOR ME. A LOANER CAR WAS READY FOR ME WHEN I ARRIVED, NICE AND CLEAN. CAR WAS READY WHEN THEY SAID IT WOULD BE READY. More

I bought my CLK350 through Salesman Chris Fulton. Chris did a good job. I am pleased with my purchase. Ben Litke is my service representative. Ben is thorough and straight forward answering all of my ques did a good job. I am pleased with my purchase. Ben Litke is my service representative. Ben is thorough and straight forward answering all of my questions and meeting my service needs. I trust that Ben will take the proper steps to ensure the outcome of my vehicle's service work. Dominique is pleasure to deal with in the parts dept. He has been helpful on a couple of requirements we discussed. Overall I enjoy working with the MB of Sarasota team and recommend you give them a chance to satisfy you if you are interested in a MB. More

They replaced my transmission for $6,000, it only lasted 11 months. I took it in for another replacemant since it was still under warranty, and they want $1,300 because according to them it does not include 11 months. I took it in for another replacemant since it was still under warranty, and they want $1,300 because according to them it does not include parts and labor. The last time I was there my service rep was not returning my calles, and they were more focus on selling me a new car than, taking care of the problem at hand. I have one year left, before this car is paid for, and my wife has a GMC Envoy, already paid for; we were both considering trading both cars in for two new Mercedes, but after my experince at this dealer, you can rest asure we'll be switching to a different make. Even Toyota can do better than this. Thank you, and please do your research before you do business with Mercedes Benz of Sarasota. More