Mercedes-Benz of Sarasota - Service Center

Characteristics : arrogant, liars and fakes I will never in my life step foot in this dealership again. This dealership gives MERCEDES a bad name and this is why I plan on getting out of merced I will never in my life step foot in this dealership again. This dealership gives MERCEDES a bad name and this is why I plan on getting out of mercedes after this car. I just went to BMW for an oil change and the entire team there was laughing. They have tons of people they get from mercedes of sarasota that say this. LOOK AT THE RATINGS ON THIS PLACE. Speaks for itself.. The GM that runs the show is the worst of them. I can write a book on this dealership and include all my emails to the GM and Mercedes Corporate but I dont want to waste my time. Brought the car in there multiple times 3-4, issue was reproduce with multiple techs while i was their, reproduced by service manager and none of this documented in service request details. I sat with the GM and service director who stated they would NOT update the service documents with the exact details they told me. Then Mercedes of Sarasota told mercedes corporate its not an issue and working as designed. The GM belittled me while in meeting with him and 2 other folks, lied and unprofessional and arrogant. Then belittled me on the phone after walking out of his dealership. I've sent in all my complaints to corporate and who knows where that will go. All I know is i would not recommend this dealership to anyone. I'm just writing my experience and opinion of this dealership but let your research show the same. Its not just me that has issues with this place. Look at this quote from their website.. "Mercedes-Benz of Sarasota prides itself on a very friendly and knowledgable staff that are in love with the brand and a passion for providing the best customer service possible." More

excellent service with no appointment I had made an appointment for a noise in the car and was unable to keep it because of a funeral. As I was about to drive back to Long Island, N.Y. in I had made an appointment for a noise in the car and was unable to keep it because of a funeral. As I was about to drive back to Long Island, N.Y. in a few days and was concerned about the noise, I stopped in at about 4 pm with no appointment. Brian, the service manager, listened to my description of the sound, took the car for a test drive, found the source of the problem, explained it to me, fixed it and had the car back to me within an hour. I was impressed and would highly recommend this dealership. Thanks again Brian. Best, Leo O'Callaghan. More

I cannot believe they are a Mercedes Dealership. Worst Service Department I have ever dealt with. I have been there 3 times and this is the last. I will now drive to Tampa. They are supposed to have Worst Service Department I have ever dealt with. I have been there 3 times and this is the last. I will now drive to Tampa. They are supposed to have a very good service department. I have spoken with others that have had bad experiences with this service department also. More

Great Dealership - Sales & Service The experience of continuous friendly, responsive professionalism is better than any dealer I have ever worked with. The overall culture is great. I The experience of continuous friendly, responsive professionalism is better than any dealer I have ever worked with. The overall culture is great. I have bought 8 cars from this dealership and the last 6 were after Ernie Withers took over .. what a difference ... what an experience. I used to take my cars elsewhere for service to save a couple dollars, but now I use the dealer because I know it will be done right, with a smile and guaranteed. Great dealership. More

poor service Had front bumper painted almost one year later chipping, blistering and flaking. Local auto body shop said cheap clear and paint. Bought new 200.00 fl Had front bumper painted almost one year later chipping, blistering and flaking. Local auto body shop said cheap clear and paint. Bought new 200.00 floor mats driver side ripped entire length heel pad and backing passenger side desintegrated. Door panel became loose several month's later. Once home noticed black spots looking like oil and a white residue on the back that I was unable to remove without specialty product. Interestingly they parked it out of their lights in the shadows.Did not detail car as requested and never bothered with a follow-up call, they probably knew what a terrible job they did. Finally I was told engine work I had done at another mercedes dealership would have been approximately 2.5 times more expensive with them. More

We have had very bad experience with the Service Department. We have documented proof of being charged for services which were not performed. The response " your insurance company will pay for it". Department. We have documented proof of being charged for services which were not performed. The response " your insurance company will pay for it". A few days earlier we ordered new rims; but did not discover until the tire store that they were different sizes - their mistake. Last month we brought the car in twice for a leaking pump, but not until the third time when "it was gushing" did they isolate the problem. I can overlook the clerical errors and technician not finding a problem, but the cavalier attitude about fraudulent charges is disgusting. More

I drive a 1997 Mercedes E-Class, so obviously my car still isn't covered under warranty. I always took my car to independent shops around town, but I was never happy with the quality of work or customer still isn't covered under warranty. I always took my car to independent shops around town, but I was never happy with the quality of work or customer service. Everyone always told me to avoid the dealership for repair work - as they would be the most expensive. Wow, they were wrong! After having a local independent shop tell me I needed a new $2,000+ transmission, I decided to take my car to Mercedes-Benz of Sarasota. I was immediately greeted by a service drive attendent, who immediately let Judy know I had arrived. Judy was an absolute joy to work with! She was so nice and extremely professional. She listened to every concern I had, taking note of everything. I was provided with a service loaner vehicle, as I had to get to work. Once my car went through a complete diagnosis, Judy called me that same day - to let me know that my car didn't need a new transmission at all! The only problem I had with that - was an electrical issue in the shifter. I had to get my shifter replaced. I saved $1,500 right there! To top things off, when I picked up my vehicle later on, I found that it had been completely washed and cleaned - they even cleaned the brake dust off my wheels! You don't get service like that anymore. So all in all, my original thoughts of the dealership were completely wrong. Every person in Service was extremely helpful and courteous. The prices were more than fair, and I was treated with absolute respect. I feel like these people went the extra mile to make sure I was taken care of. From now on, I honestly won't take my car (and future MB's) anywhere else. More

I was very pleased with service and very friendly employees. Everything was done promptly. I will come back for any other services on my car. employees. Everything was done promptly. I will come back for any other services on my car. More

Judith has been my Service Advisor for the last 18 months. She is awesome. My previous vehicle was not a Mercedes Benz however they never treated me any differently. Recently I returned to the deal months. She is awesome. My previous vehicle was not a Mercedes Benz however they never treated me any differently. Recently I returned to the dealership for a routine inspection and decided to speak with a salesman during my visit. I met with Tom Clancy and told him that I wanted to look around and see what my options were. I think I was ready to join the MB family. Tom took his time with me and did not pressure me to make any decisions that I was not ready to make. After comparing the work I needed to put into my former vehicle to what I could invest in a used MB, the decision was already made. The MB of Sarasota team just made it possible. Thank you so much for a Christmas present to myself. Norma J. Wynn More

I have owened 5 mercedes so far and i will God willing have more .From the moment I set foot in MB of sarasota it has bin nothing but a wonderfull exsperence.. the salesman ,the sales manager ,Peter who g have more .From the moment I set foot in MB of sarasota it has bin nothing but a wonderfull exsperence.. the salesman ,the sales manager ,Peter who gives me the loaner ,to Judy Schweitzer my Service manager who gets the job done on time and keeps you up dated when there is something unexspected that needs to be addressed When I moved to Florida I came down with 2 - Mercedes that I had purchased from a New york dealer when it was time for service they took care of my as if thew had sold them to me. And when I picked up my car a few days ago it ran and handled better than when I took it in for service ,they found a problem with something and took care of it Think about it you are going 75 MPH on the highways here in Florida --- I trust the people at MB of Sarasota .... Thank You-- All at MB of Sarasota More