Mercedes-Benz of Sarasota - Service Center

Absolutely fantastic service and helpful/knowledgeable staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Se staff. Service and repair done in a timely manner, loaner provided on the spot if needed! Loved my service advisor Jim Foulkrod before he became Service manager but thankfully he left me in very capable hands of Steven Appolloni ! More

Can’t get anybody on the phone when needed, it took three attempts and three people to resolve issue, need to improve automated system and phone operators attempts and three people to resolve issue, need to improve automated system and phone operators More

Efficient process to schedule, lounge to wait, service performed and friendly people to deal with. Just a bit pricey for a basic service check up. performed and friendly people to deal with. Just a bit pricey for a basic service check up. More

Lisa Gillespie went above and beyond, constant contact regarding the status of car repair service! So pleasant and helpful! Service was timely and efficient! Well done regarding the status of car repair service! So pleasant and helpful! Service was timely and efficient! Well done More

Always clean, professional and courtesy. Honest and accommodating. I had a Service B performed and Shawn was able to get me a loaner last minute. This is my second vehicle we've brought in for service. accommodating. I had a Service B performed and Shawn was able to get me a loaner last minute. This is my second vehicle we've brought in for service. Been a client for 10+ years. More

Took car in for B service. They performed A service. I agreed to have brake pads added to service. Picked car up and that hadn’t been done even though service advisor said it would be. Had electrical upgr agreed to have brake pads added to service. Picked car up and that hadn’t been done even though service advisor said it would be. Had electrical upgrade. After 9 days there with no updates and 4 unreturned calls I picked up my car. Waited around to pay my $4200 bill. Lots of service people but no service. All ignored. Finally paid and drove 100 feet and warning lights came on with a burned out front running late. I drove right across the street and bought a new Range Rover Sport and fold them my car. After 54 cars and many Mercedes I’m done with AutoNation and the horrible service. More

My 3rd MBs over a period of 60 years. I am a stickler for servicing my cars on time. My 1st service experience with Sarasota was my worst ever $$$$$. Having been told that my car (with 45,000 miles) was in e servicing my cars on time. My 1st service experience with Sarasota was my worst ever $$$$$. Having been told that my car (with 45,000 miles) was in excellent condition I was then told that the windshield wiper pump was bad (it has been working that morning) and would cost $426.83. Then the Tensior, v-Belt was loose and if I didn't change it the car would not run. Cost:$1,007.In the end I paid $1,913.29 for this A1 service.I am not auto savy, just a trusting customer. No longer trusting Sarasota. More