Mercedes-Benz of Sarasota

Over the past several years, I have purchased over 10 New Vehicles from ME/BE of Sarasota & if wasn't for my salesman Victor Lema's professionalism, attention to details and expertise I would not have been s Vehicles from ME/BE of Sarasota & if wasn't for my salesman Victor Lema's professionalism, attention to details and expertise I would not have been such a repeat customer. He truly got me the best deal with exactly what I wanted each and every time. He's a pleasure to work with and I look forward to dealing with him again in the future. More

Victor Lema is THE reason I have bought three cars at this dealership. He is an exceptional asset and Mercedes of Sarasota is lucky to have him!!! He is always accommodating, polite, friendly and willin this dealership. He is an exceptional asset and Mercedes of Sarasota is lucky to have him!!! He is always accommodating, polite, friendly and willing to help in any way. He has always gone above and beyond. When in need of a car in the future, we will once again look to Mercedes of Sarasota and Victor Lema. Deirdre Diaz Granados More

The words that I would use in describing this dealership and Cranston Scott would be all superlatives! Not only does Cranston, with his winning personality, make you feel as though you are the only customer and Cranston Scott would be all superlatives! Not only does Cranston, with his winning personality, make you feel as though you are the only customer in the world, but he also has the unusual ability of asking the right questions to produce a correct and satisfying outcome. My wife and I have bought several vehicles for ourselves, friends and family and have always been extremely satisfied with the ease at which he makes the process, which we all know can be confusing and stressful. In addition, Cranston is a plethera of information when it comes to automobiles which is extemely important in this competitive market. We are certainly looking forward to doing business with him in the future and would not consider going to anyone else when purchasing an automobile. Thank you, Ron & Kim More

I came in to purchase a used Cadillac CTS that I had heard about. This car was in great condition and had under 50k miles. My sales person was Chris Fulton. Chris was very professional and accomodati heard about. This car was in great condition and had under 50k miles. My sales person was Chris Fulton. Chris was very professional and accomodating. Since this car was over 5 years old there were a few minor details on the exterior that needed to be fixed. Chris made sure this issues were handled before I came to pick up the car. I would definitely recommend Chris and this dealership in the future. More

I had a great experience at Mercedes of Sarasota. I came to look at a used CLK but bought a BMW, the service was great. The Car was in perfect condition and drove like new. I am very happy that I bought a c to look at a used CLK but bought a BMW, the service was great. The Car was in perfect condition and drove like new. I am very happy that I bought a car at a professional dealership and not in some used car lot. Vince was very helpful and friendly. Armin More

Our salesman as well as all the staff we worked with were very knowledgable and friendly. We wanted a car with particular features and even though the car wasn't at the dealership our salesman was able to f very knowledgable and friendly. We wanted a car with particular features and even though the car wasn't at the dealership our salesman was able to find it for us. The financing was quick and easy to complete. More

NO CUSTOMER SERVICE, after trying to negotiate a finance deal on a Used MB which took 5 days 12 phone calls and 1 ONE !!!!! Return call they come back to us with a deal that was insulting, obviously the te deal on a Used MB which took 5 days 12 phone calls and 1 ONE !!!!! Return call they come back to us with a deal that was insulting, obviously the team at Sarasota Mercedes Benz doesn’t want to work for their business they treat you like a number if the deal is alittle too hard they don't even TRY to keep you as a client or even offer you some level of service. Even after I called and left a message for the General Manager Hugh Peeples (941) 308-6007 to call me ! Even he can't return a call - It’s so unbelievable it’s on some level funny! Oh and considering we just bought a new MB from another Florida MB dealer who went over and beyond assistance, we should of gone back to them but we just thought all MB dealers would have a high standard of customer care - well certainly NOT MERCEDES BENZ OF SARASOTA! A letter to Mr Ernst Lieb, Pres & Ceo of MB USA is where I will be taking my complaints to! More

Peter was extremely honest helpful and friendly.He did everything I and my husband expected to get.I would highly recommd himto my friends who are interested purchasing Mercedes-Benz!He spent with us a lo everything I and my husband expected to get.I would highly recommd himto my friends who are interested purchasing Mercedes-Benz!He spent with us a lof time introducing us how to operate all systems. More

Our longtime salesman is Peter Bolduc. In the past we have purchased a 2004 E350 and a 2009 C300 with his help. On a visit to the new M-B facility, my husband became interested in a 2011 GLK, but Pete wa have purchased a 2004 E350 and a 2009 C300 with his help. On a visit to the new M-B facility, my husband became interested in a 2011 GLK, but Pete was out of town due to a family illness. Jay Joslin quickly offered to proceed on Peter's behalf, with Mgr. Michael Cronk involved in the background. Within two days we had satisfactorily negotiated the sale with the help of Jay Joslin. The car was prepped and delivered as agreed. Upon his return, Peter learned that he had been involved in our purchase. Shortly after taking possession of the GLK, we decided that window tinting was vital. Peter made all the arrangements to include a 'Loaner' for the process. When the vehicle was ready for pick-up, Ben Litke of the Service Department finished this transaction, with great help in going over any questions we had in regards to our new vehicle. For us, it was a successful process. The warmth,friendliness and knowledge of the staff, both sales and service, make this dealership our dealership of choice. More

I have to let you know that I have bought several vehicle in my life and have met several salesmen in my day that I would not even give the time of day. Pete Bolduc has broken that mold. I would recommend hi in my life and have met several salesmen in my day that I would not even give the time of day. Pete Bolduc has broken that mold. I would recommend him to my friends, family members and anyone looking to purchase a vehicle. He was not pushy,, he gave me the time I needed to come to a decision. He worked with me on the price and he was fair with me on my trade in. On the day I picked up my vehicle he was there to walk me through the entire process. And the last thing, its been about a year since I bought that vehicle and he has called me several times,, even to wish me a Happy Birthday. If you want a easy transaction, even fun, I would recommend Mercedes Benz of Sarasota and Pete Bolduc. More