Mercedes-Benz of Sarasota

We have had very bad experience with the Service Department. We have documented proof of being charged for services which were not performed. The response " your insurance company will pay for it". Department. We have documented proof of being charged for services which were not performed. The response " your insurance company will pay for it". A few days earlier we ordered new rims; but did not discover until the tire store that they were different sizes - their mistake. Last month we brought the car in twice for a leaking pump, but not until the third time when "it was gushing" did they isolate the problem. I can overlook the clerical errors and technician not finding a problem, but the cavalier attitude about fraudulent charges is disgusting. More

We drove an hour and 45 minutes to test drive a very specific car and when we arrived were told the dealership did not have any dealer tags and we were free to drive the car around the parking lot, but specific car and when we arrived were told the dealership did not have any dealer tags and we were free to drive the car around the parking lot, but that was it. Nice customer service for someone who had $50k to spend and was ready to do so if they liked the way the car drove. Very disappointed and took our business to BMW right down the street. More

Mercedes Benz of Sarasota is a first-class operation in every respect and every single aspect of our buying experience was excellent. The dealership's tradition of excellence has continued, since our firs every respect and every single aspect of our buying experience was excellent. The dealership's tradition of excellence has continued, since our first purchase, approximately six years ago. We vowed then to buy all our cars from the dealership--specifically Peter Bolduc--and we're glad we held to the vow, as we couldn't be happier with our purchases, the service, and the relationship we've built with the great folks who comprise the team--kudos to all! We are customers for life! More

I visited Mercedes Dealership on 4/11/13 to browse around. My ML320 was getting "tired" so I was in a mood to look around what was available. Mr. Roger Kumapayi greeted us at the Entree of the Deal around. My ML320 was getting "tired" so I was in a mood to look around what was available. Mr. Roger Kumapayi greeted us at the Entree of the Dealership. He was friendly, professional and most of all he LISTENED. I was emphasizing that we are there just to check out models and prices. Needless to say as more as we were talking and Roger listening I've realized that I was getting more and more enthusiastic about buying myself a new car that same day. Never before had I been so comfortable and "safe" buying a car or anything in that price range without doubts. I am very much complimenting Mr. Roger Kumapayi for his knowledge and psychology in exercising his profession. I must ad that my goal was to check out different Dealerships - most likely I was going to buy more economical car like Volkswagen but I am glad Roger welcomed me and sold me my almost new GLK350. I definitively would give Mr. Kumapayi and A+ for Integrity, Presentation, Knowledge, Salesmen Psephology and Attitude. I am looking forward to referring him to my friends and family. More

From the time we expressed interest in the car until the time we purchased it and drove off the lot, we received absolutely impeccable service from John Taber and Brad Combs. After we had the car at home f time we purchased it and drove off the lot, we received absolutely impeccable service from John Taber and Brad Combs. After we had the car at home for a week or two, we received follow up calls from both asking if there was anything they could do for us or if we had any questions. We will definitely recommend this dealership. The quality of the product speaks for itself, but the quality of the service was especially notable. We could not have had a better experience. More

From the moment I walked into Mercedes Benz of Sarasota until I left I felt as though I was the only customer there. Everyone was professional, friendly and helpful and respectful. Roger topped the list until I left I felt as though I was the only customer there. Everyone was professional, friendly and helpful and respectful. Roger topped the list of sales people. He explained everything I questioned, he wasn't pushy, he is the epitome of the kind of sales person I would want to do business with over and over again. I have bought many many cars in my lifetime and have never met a sales person I was so impressed with. I will forever be grateful for Roger's help in "letting me decide " to buy the car I bought. I live in Naples and had heard about the dealership from friends of mine over the years so it was a natural! I will recommend Mercedes Benz of Sarasote forever!!! I will drive the 88 miles any time I need to have my E350 Cabriolet serviced!!!!! A special thank you to Roger!!!!! He made my experience buying a car the best I've ever had! More

THE 2001XK8 Jaguar I purchased had a problem when I drove it off the lot. The Sales,Service & management work together as a team & did not give me the run around. The probelem was fixed. They also fixed the it off the lot. The Sales,Service & management work together as a team & did not give me the run around. The probelem was fixed. They also fixed the leather on the seats & who ever does thier work made them look like new. So now I'm driving the car of my dreams & ever where I go I get compilments. More

We are extremely pleased with the experience we had purchasing our two previously owned Mercedes from Sarasota Mercedes . Victor worked with us to find the perfect cars and get the best price. purchasing our two previously owned Mercedes from Sarasota Mercedes . Victor worked with us to find the perfect cars and get the best price. More