Mercedes-Benz of Sarasota

Expensive Service I just took my vehicle into MB of Sarasota with a nail in the tire. I told them all that I needed was the tire repaired and nothing else, since I had I just took my vehicle into MB of Sarasota with a nail in the tire. I told them all that I needed was the tire repaired and nothing else, since I had had a $750 scheduled maintenance a week prior. They did not tell me the charge, but I had previously visited numerous MB dealers for nail repair with a charge of less than $30 in all cases. When completed, they billed me $59.86, which I said was outrageous. The clerk said she would discuss with the Service Mgr, but he refused to adjust the price. Further, the receipt says I requested a multi-point inspection, which I did not request and specifically told the service advisor to "just fix the nail". I have dealt with 5 different MB dealers over the past 3 years and this is by far the worse service that I have experienced and I will drive to another dealership for service in the future. More

This place is SUCH a ripoff. Apparently they like to charge 1.5 the book "time" for labor, meaning they have a book that tells them how long a repair will take a qualified technic Apparently they like to charge 1.5 the book "time" for labor, meaning they have a book that tells them how long a repair will take a qualified technician. I have seen other reviews that have stated the same thing. for those of you who do not know what book time is, it is this "time" that is used to quote the price of repairs, book time multiplied by their labor rate equals the labor charge. So you can be assured you will be getting screwed on labor. Second: Price of parts. It's not enough for them to sell you an $85,000 car, no, they have to absolutely GOUGE you on replacement parts. I needed a new headlight assembly as mine got cracked from a piece of tire from a semi on the highway. The new assembly was $1,700 from MB of Sarasota, the same assembly from an OEM Mercedes parts dealer online was $936 with free shipping and NO sales tax. Book time to replace is 1.8 hours, service quoted me 2.75 hours. MB of Sarasota would not do the repair because I did not get the part from them. That is only ONE example, I have others.... Anyway, steer clear of this dealership. I have found that going to Crown Mercedes in St. Petersburg is worth the 50 minute drive. Better prices and they seem to be happy to have your business where MB of Sarasota seems to make you feel like you are dealing with a "like it or leave it mentality." I will not be doing business with MB of Sarasota ever again. They are a complete ripoff origination. Must just be how Autonation operates. More

2018 Mercedes E-300 I just leased a brand new 2018 E-300 at the Mercedes Benz Dealership in Sarasota (Autonation). The entire process was fantastic! The site team was e I just leased a brand new 2018 E-300 at the Mercedes Benz Dealership in Sarasota (Autonation). The entire process was fantastic! The site team was extremely helpful and "on point" on any details about my new vehicle and the finance process. The site team, Jamie Muldoon (Sale Manager), Stephen Williams (Sales Associate) and Jason Killingbeck (Finance Director) were extremely helpful. This is my second purchase at this dealership and again another wonderful experience. Special Kudos to Stephen for his support and dedication during this entire process. The drive from Lakeland, Fl is definitely worthy when the service is simply awesome! More

they suck liars phoneys sold us a lemon wont fix it correct sold us a used lemon ,wont fix it correctly keep putting us off service sucks phoney liars wont help so we will end up in court never buy there sold us a used lemon ,wont fix it correctly keep putting us off service sucks phoney liars wont help so we will end up in court never buy there More

Wonderful service at mercedes Benz of sarasota I have always been treated exceptionally well at the dealership. Have numerous cars and have 100% confidence in the service department. Scott, Judy I have always been treated exceptionally well at the dealership. Have numerous cars and have 100% confidence in the service department. Scott, Judy and Scott have always gone beyond to help with servicing my cars. Don T More

Buyer Be Aware: Horrible Service and Stealership Attitude I have dealt with 5 different MB Dealerships and MB Sarasota is absolutely the WORST. Service Dept is overzealous in recommending repair/replacements I have dealt with 5 different MB Dealerships and MB Sarasota is absolutely the WORST. Service Dept is overzealous in recommending repair/replacements and is definitely in a "Gouge the Customer" mode. on Dec 27 my vehicle had a minor leak in a coolant hose. Was told by Jason Lewis, Service consultant, that it was going to take 6 hours and cost $1300. Next day, got 9am call that car was done. When I went to transact he said $1300; while fetching my car, I read their internal report. It showed 46 minute Repair/Mechanic Time and a small part that cost $64. Their internal cost showed $194, but he was insistent upon billing me $1300 ("the gouging part"). I refused payment; they brought in Service Manager who lowered bill to $600 (should have been $200). Interestingly enough, the Service folks were not aware that I was in process of Special Ordering a new 2018 GLS. I ended up departing from dealership and going elsewhere the next day, transacting $95k Special Order. I will never ever step foot into this place, after multiple incidents of overzealous repair recommendations, overcharging, and smart xxx remarks like "it is what it is" from Service Consultant Jason Lewis. MB USA should revoke this Dealership's "franchise license". I am also drafting letter to MB USA. More

Sales department lacking in professionalism Didn't listen to my request concerning deal points, failed to call back as promised. Se t the wrong financing package. Really not impressed. You get t Didn't listen to my request concerning deal points, failed to call back as promised. Se t the wrong financing package. Really not impressed. You get the impression that he is doing you a favor to sell you car. More

Please read me or else..love my Mercedes Benz @ MB Sarasota Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, a Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, and professional.)..Purchased a Certified Pre-Owned 2016 Mercedes-Benz C300 from Tom Clancy. Called to confirm the vehicle was still in stock as I was planning to drive an hour that morning to purchase the vehicle. Tom confirmed the vehicle was at their location, he emailed me the original option list along with the recent service performed for certification. We arrived at the dealer and the 2016 C300 with the AMG pkg was there and ready for us to test drive. After about an hour or two to complete paperwork we left the dealer with the Mercedes Benz. I highly recommend you visit Mercedes Benz of Sarasota and ask for Tom Clancy. He is professional and considerate of your time. Thank you Tom. Ask for Jason Lewis in service. He is quick to follow up and get your cars service scheduled. More

Excellent Service From the moment we drove onto the dealership getting out of our car we were immediately met by a wonderful young man Tucker Kittle. The perfect car From the moment we drove onto the dealership getting out of our car we were immediately met by a wonderful young man Tucker Kittle. The perfect car was found for us and Tucker walked us thru the experience. He was very patient and helpful explaining all of the ins and outs of the workings of the car to my husband. We appreciate the professionalism afforded to us by the staff at mercedes of Sarasota and will continue for a long time to be a customer. Pat A More

They tried to get me there. It might happen. We found a car we liked. They worked hard to get me the price i needed. We were close to making a deal and it might still happen. We found a car we liked. They worked hard to get me the price i needed. We were close to making a deal and it might still happen. More