Mercedes-Benz of Sarasota

A bunch of crooks. I weren't to purchase my c300 after I paid off 45 months out of 48, after the salesman told me there was no pre-payment penalty. First, they tried I weren't to purchase my c300 after I paid off 45 months out of 48, after the salesman told me there was no pre-payment penalty. First, they tried to rip me off on the loan, charging me 5.5 %. So I left went home and got my own loan on the Internet from Bank of America for 3.49%. I went back the next day, worked out all the details, and then at the last minute, the salesman told me I had to write out an additional personal check for $1200 to Mercedes Benz Financial. He was vague about the reason; he just said "They say you owe them the money." And then he showed me a printout showing that I owed the money to Mercedes Benz Financial. An assistant manager came over and also said, "You owe them the money." So, I walked out again and called Mercedes Benz Financial. They told me they didn't know what the salesman was talking about. I did not owe an additional $1200." This is larceny; plain and simple. People go to jail for less. I don't know how the parent company of Mercedes Benz International lets their employees get away with something like this. I guess the people in Sarasota including the manager, figure that the people in Sarasota are old and senile and will agree to anything to buy a Benz. But not me. I made a complaint to the parent company over the phone. And I will go to another Mercedes Benz to purchase my leased car. More

Kenneth Johnson,The Best the Best Salesmen, not pushy and Very knowledgeable, he went above and beyond to get the right del, Gret clean cars and facility! Very knowledgeable, he went above and beyond to get the right del, Gret clean cars and facility! More

Place is n embarrassment! Well where do I begin. My wife and I made an appointment for a standard oil change when we pulled into service area we waited 10 minutes till some id Well where do I begin. My wife and I made an appointment for a standard oil change when we pulled into service area we waited 10 minutes till some idiot kid wandered over to us my wife told him we had an appointment and our name he basically mumbled he would see if he could find someone to help us. We then watched him wander around talking to other idiot kids he then proceeded to try and find someone to help us. When he returned after keeping us waiting for 20 minutes my wife asked him his name he mumbled Kyle and told us he could not find our appointment my wife turned to me and said let's leave I agreed and we proceeded to schedule with German Motor Cars where we were treated like they cared about our businesses. Sarasota Mercedes is a total joke. More

Horrible Customer Service We made an appointment for yesterday for work that should have taken an hour, and they forgot about our car for two hours! Seriously, we waited, aske We made an appointment for yesterday for work that should have taken an hour, and they forgot about our car for two hours! Seriously, we waited, asked about it, they were working on it, finally another hour later we went to look and found our car outside the garage, running, with the door open, flashers on, and paperwork on the dash. They hadn't even brought it into the garage for the appointment. No appology, no reschedule, we wasted a morning and they just made excuses. After this dealer was acquired their customer service became horrible. That is the reason we didn't buy another Mercedes. Love the cars but they need a serious overhaul in customer service. More

No loaner Cars for 2 weeks! This dealership is horrible! Poor Service, They really don't care if you come in or not. Arrogant. This my 2nd Mercedes and will be the last. Owne This dealership is horrible! Poor Service, They really don't care if you come in or not. Arrogant. This my 2nd Mercedes and will be the last. Owned many high cars, but the number of Mercedes that have to serviced including mine is so great that dealer has no loaner cars for 2 weeks for a warranty repair that will take more than 24 hrs. I got much better Service from Toyota dealer on my pickup than Mercedes! Check Consumer Reports. Mercedes has nothing recommended. To many horror stories from other customers I know. More

Service advisors overloaded The guys listen. They also are overworked. It shows in the quality control. They don’t have time to adequately inspect jobs coming out of the shop. The guys listen. They also are overworked. It shows in the quality control. They don’t have time to adequately inspect jobs coming out of the shop. i can see that they are trying. Repairs get done. Take a long time to turn around. And the cars cone out dirty and greasy. More

Erroneous Recommendations Huge Prices I recently took my Smart Car (engine by Mercedes) in to fix a recalled item. They took care of the problem item efficiently and then called me to re I recently took my Smart Car (engine by Mercedes) in to fix a recalled item. They took care of the problem item efficiently and then called me to report several needed services. One was replacement of the engine mounts which was $700 plus. Second, replacement of front brake pads for $300 plus, and lastly, an oil change for $125 plus. I called my regular mechanic and asked about his doing these repairs. He said he didn't have the parts for the engine mount replacement but he could replace the front brake pads for $150 and do an oil change for another $50. So, I told Mercedes to replace the engine mount and paid them. I then took the car to my mechanic who took the wheels off and said I didn't need new brake pads--they were worn less than half way. So, I ended with an oil change and a bill for $56--as opposed to an estimated bill of almost $500 at Mercedes. I am appalled that an organization of the stature of Mercedes Benz would tell a customer that they needed repairs to their car that were not, in fact, needed. Now, of course, I wonder of I really needed to spend $700 to have the engine mounts replaced. If you can't trust these companies with huge, international reputations, who can you trust. I am very disappointed and disgusted. More

Vacation Trouble I was on visiting on vacation in the area and the manager ultimately helped resolve my issues and made sure that my service experience was completed. I was on visiting on vacation in the area and the manager ultimately helped resolve my issues and made sure that my service experience was completed. More

They refused to back up their warranty work I brought in a car that they repaired and told me that I had a two year warranty on parts and labor.I brought it back for the same problem 11 months l I brought in a car that they repaired and told me that I had a two year warranty on parts and labor.I brought it back for the same problem 11 months later and they refused to acknowledge the problem or back up the warranty they said that their workmanship had. Now I need to bring it somewhere else and pay again to have it repaired. Don't have your car repaired at Mercedes Benz of Sarasota. There exist many other options in Sarasota. Independent shops with certified technicians. More