Mercedes-Benz of Sarasota

they suck liars phoneys sold us a lemon wont fix it correct sold us a used lemon ,wont fix it correctly keep putting us off service sucks phoney liars wont help so we will end up in court never buy there sold us a used lemon ,wont fix it correctly keep putting us off service sucks phoney liars wont help so we will end up in court never buy there More

Wonderful service at mercedes Benz of sarasota I have always been treated exceptionally well at the dealership. Have numerous cars and have 100% confidence in the service department. Scott, Judy I have always been treated exceptionally well at the dealership. Have numerous cars and have 100% confidence in the service department. Scott, Judy and Scott have always gone beyond to help with servicing my cars. Don T More

Buyer Be Aware: Horrible Service and Stealership Attitude I have dealt with 5 different MB Dealerships and MB Sarasota is absolutely the WORST. Service Dept is overzealous in recommending repair/replacements I have dealt with 5 different MB Dealerships and MB Sarasota is absolutely the WORST. Service Dept is overzealous in recommending repair/replacements and is definitely in a "Gouge the Customer" mode. on Dec 27 my vehicle had a minor leak in a coolant hose. Was told by Jason Lewis, Service consultant, that it was going to take 6 hours and cost $1300. Next day, got 9am call that car was done. When I went to transact he said $1300; while fetching my car, I read their internal report. It showed 46 minute Repair/Mechanic Time and a small part that cost $64. Their internal cost showed $194, but he was insistent upon billing me $1300 ("the gouging part"). I refused payment; they brought in Service Manager who lowered bill to $600 (should have been $200). Interestingly enough, the Service folks were not aware that I was in process of Special Ordering a new 2018 GLS. I ended up departing from dealership and going elsewhere the next day, transacting $95k Special Order. I will never ever step foot into this place, after multiple incidents of overzealous repair recommendations, overcharging, and smart xxx remarks like "it is what it is" from Service Consultant Jason Lewis. MB USA should revoke this Dealership's "franchise license". I am also drafting letter to MB USA. More

Sales department lacking in professionalism Didn't listen to my request concerning deal points, failed to call back as promised. Se t the wrong financing package. Really not impressed. You get t Didn't listen to my request concerning deal points, failed to call back as promised. Se t the wrong financing package. Really not impressed. You get the impression that he is doing you a favor to sell you car. More

Please read me or else..love my Mercedes Benz @ MB Sarasota Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, a Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, and professional.)..Purchased a Certified Pre-Owned 2016 Mercedes-Benz C300 from Tom Clancy. Called to confirm the vehicle was still in stock as I was planning to drive an hour that morning to purchase the vehicle. Tom confirmed the vehicle was at their location, he emailed me the original option list along with the recent service performed for certification. We arrived at the dealer and the 2016 C300 with the AMG pkg was there and ready for us to test drive. After about an hour or two to complete paperwork we left the dealer with the Mercedes Benz. I highly recommend you visit Mercedes Benz of Sarasota and ask for Tom Clancy. He is professional and considerate of your time. Thank you Tom. Ask for Jason Lewis in service. He is quick to follow up and get your cars service scheduled. More

Excellent Service From the moment we drove onto the dealership getting out of our car we were immediately met by a wonderful young man Tucker Kittle. The perfect car From the moment we drove onto the dealership getting out of our car we were immediately met by a wonderful young man Tucker Kittle. The perfect car was found for us and Tucker walked us thru the experience. He was very patient and helpful explaining all of the ins and outs of the workings of the car to my husband. We appreciate the professionalism afforded to us by the staff at mercedes of Sarasota and will continue for a long time to be a customer. Pat A More

They tried to get me there. It might happen. We found a car we liked. They worked hard to get me the price i needed. We were close to making a deal and it might still happen. We found a car we liked. They worked hard to get me the price i needed. We were close to making a deal and it might still happen. More

Don't trust white glove reception Nothing good to say about the services. Sky high prices,uncaring technicians, faked complementary inspection!!!! Cars interiors are not protected duri Nothing good to say about the services. Sky high prices,uncaring technicians, faked complementary inspection!!!! Cars interiors are not protected during service!!! tools and parts just dropped all over to the ground, tools are far a way, out of reach. Just observe through the window. It is painful to see......I did not mention that my new set of tires were installed on a wrong way. Really. Inside out! How can such thing happen at MB? Tires were reinstalled, but my trust is gone. I question the 4 1/2 star rating for vehicles service. More

Top rate service department that always takes care of its cl I've been dealing with Mercedes-Benz of Sarasota for about 10 years the service department has always been top rated in my eyes and has never let me d I've been dealing with Mercedes-Benz of Sarasota for about 10 years the service department has always been top rated in my eyes and has never let me down always reasonable always on time always says what they're going to do it backs up what they say More

service I own a 2003 E320 which I purchased used from Encore motors in 2006, the car only had 36,000 miles at the time and was still under warranty, All s I own a 2003 E320 which I purchased used from Encore motors in 2006, the car only had 36,000 miles at the time and was still under warranty, All services were performed by Sarasota Mercedes formally Glyacer. I have had to take my car back numerous times for the same issue, each time with a different diagnosis, and charges, it was if they were practicing trial and error, the customer service was excellent, but the service stinks Have seen numerous service managers and reps turnover, The best so far is Tom Devine, seems to really care about the customers and getting the job done correctly, But it has definitely been and experience, you must really have patience and be firm when dealing with the service dept, More