Mercedes-Benz of Sarasota

This dealership is excellent with customer service. I was very impressed with Thomas the service representative and Jim the Service Manager, they are both excellent .I would always come to this Sarasota I was very impressed with Thomas the service representative and Jim the Service Manager, they are both excellent .I would always come to this Sarasota location . More

Taylor from the service department was very pleasant squeezing me in for my maintenance service. She clearly explained details and kept me informed of progress with the service completion timeline. I wa squeezing me in for my maintenance service. She clearly explained details and kept me informed of progress with the service completion timeline. I was very pleased and impressed with the kindness and expertise in the attention to detail in this first class dealership. More

Salesman, Peter, and finance manager, Jason, both outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor was 3%, something that Peter initially represented to me. After leaving the dealership, the next morning, common sense told me that the lease payment was way too high to be in approximate APR of 3%, I ran my own simple least calculator online and when emailing the salesman and finance manager to call them out on this lie, the finance manager said to me, "I don't recall saying that", despite me having directly and specifically asking him twice, "... It's actually more like 4%". AS A RESULT, I HAD TO MAKE A SPECIAL TRIP BACK TO THE DEALERSHIP, NOT LIVING IN SARASOTA, to redo all the paperwork using my original preferred method that I had expressed to them, Bank of america, at a purchase rate of 2.09%. even more shocking as a general manager, Ernie, calling and starting off the conversation, not because he was even aware of the LIE, but because of the reviews, by calling it a 'miscommunication' or 'misunderstanding' (also insulting to intelligence and integrity), two terms I've learned in life that people who lie, often used to try to change the facts and truth. The fact he stated he's been in the car business for 42 years, then proceeded to tell me I'm the first customer that's brought to their attention he needs to explain to his sales people in finance manager how to explain an APR in a lease, is SHOCKING & IF TRUE, THAT SAYS EVERYTHING YOU NEED TO KNOW ABOUT DEALING WITH THIS DEALERSHIP! I'm still shocked that, STILL CONSUMERS HAVE TO DEAL WITH OUTRIGHT LYING FROM CAR SALESMAN AND EMPLOYEES, ESPECIALLY OF A BRAND LIKE MERCEDES. SHAMEFUL. UPON RETURNING TO THE DEALER TO REDO THE PAPERWORK, NEITHER ONE OF THEM HAVE THE COURTESY OR RESPECT TO EVEN APOLOGIZE, ACKNOWLEDGE THE ERROR OR OTHERWISE TAKE RESPONSIBILITY FOR THE MISTAKE AND OR LYING. More

2017 MB S550 4matic brought to Service to remedy malfunctioning infotainment system (activation delay upon startup, backup camera upon backup) and non-functioning stop/start system (engine shut off malfunctioning infotainment system (activation delay upon startup, backup camera upon backup) and non-functioning stop/start system (engine shut off when stopped). Both were fixed same day. Software update fixed infotainment system issue. More

Excellent customer service and accommodating to our needs. Very pleased with the staff and with the car we selected. Alfredo was amazing to work with ! needs. Very pleased with the staff and with the car we selected. Alfredo was amazing to work with ! More

Service manger is excellent. So were the people eho worked on the car.The place was busy but they work very fast to get the cars in So were the people eho worked on the car.The place was busy but they work very fast to get the cars in More

I have owned over 50 new cars in my lifetime. Your service manager Scott is one of the best I had the pleasure in dealing with in all my years. Taylor Williams who is the assistant and wrote up Your service manager Scott is one of the best I had the pleasure in dealing with in all my years. Taylor Williams who is the assistant and wrote up my service order is exceptional. Very bright and knowledgeable. Great job Scott and the service team. Keep it up. More

Very efficent dealership very clean organized and courteous staff, thank you keep up the good work. courteous staff, thank you keep up the good work. More

The process was efficient from beginning to end and everyone was polite and kind. The wait room facilities are comfortable and offer a full view into the service bays. I appreciate that. everyone was polite and kind. The wait room facilities are comfortable and offer a full view into the service bays. I appreciate that. More

Car in for service B plus balance all tires. Car returned with tires overinflated (42+ lbs in all 4 tires) and a missing dust cap. I have to trust the rest of the service was not as sloppy. Tom Car returned with tires overinflated (42+ lbs in all 4 tires) and a missing dust cap. I have to trust the rest of the service was not as sloppy. Tom Fleming 202 210 4753 More