Mercedes-Benz of Sarasota

As always Randi was very cordial and helpful. We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it then would not open at all. Thanks to the persistence of the technician, who replaced one part at a time and finally solved the problem through a process of trial and error. Randi did not have any loaners available when we brought it in but when our 1996 E300 had the alternator fail, they provided us with a rental car at no charge while both cars were in the "shop." More

Best experience we’ve ever had at a dealership! I would highly recommend buying your next vehicle here. I would highly recommend buying your next vehicle here. More

Alan Rybak is a gem! We waited longer than expected for the financial department to see us and he was a most gracious host. Good conversation, learned about new models of We waited longer than expected for the financial department to see us and he was a most gracious host. Good conversation, learned about new models of Mercedes. Professional, courteous and accurate. Couldn't ask for more! More

Alfredo was a professional and knowledgable sales person. He was not a pest that you felt you needed to ignore (as so many are way too aggressive in their sales tactics). It is very obvious he has been doin He was not a pest that you felt you needed to ignore (as so many are way too aggressive in their sales tactics). It is very obvious he has been doing this a while. He periodically sent me cars he thought would meet our needs and we got one. Great dealership and plan to use them for all oir maintenance on this SUV. More

Brought in my 2021 for Software and Firmware update. Brett did an amazing job following up with Mercedes and the Service Staff to make sure the update was performed as this was the first encounter of t Brett did an amazing job following up with Mercedes and the Service Staff to make sure the update was performed as this was the first encounter of this specific issue. SUV returned with everything working in Great Order! They fixed the issue that another dealership could not. Great Job! More

I've been using Mercedes-Benz of Sarasot for the past two years and have had excellent experiences with both the auto service (Shawn) & auto sales (Tony). years and have had excellent experiences with both the auto service (Shawn) & auto sales (Tony). More

Professional, efficient, a beautiful loaner car and always willing to make things right. Bravo Zulu Mercedes-Benz of Sarasota. always willing to make things right. Bravo Zulu Mercedes-Benz of Sarasota. More

Best services. Stephen helped me by a c300 and answered all my questions. Customer satisfaction 100% Stephen helped me by a c300 and answered all my questions. Customer satisfaction 100% More

My GLE was purchased from a dealer in NY State. While in Florida, I had a flat tire caused by a large screw. The donut was put on and the car was taken to MB of Sarasota. The service representative While in Florida, I had a flat tire caused by a large screw. The donut was put on and the car was taken to MB of Sarasota. The service representative I dealt with was outstanding to work with. She managed the entire repair process, which did require a new tire, When scheduling the appointment, she asked for the details of the tire to assure they had a tire in stock.. She made the entire process easy. While I did not purchase the vehicle from MB of Sarasota, I still felt like a valued customer. When leaving after the repair, I told the service person that she should let the sales personnel know that if anyone was having difficulty making a Sale, they should bring the person to the service are to meet her. Finally, if I purchase another Mercedes for myself or my wife, I would definitely consider MB of Sarasota based on this experience. More

I took my car to be serviced and when I picked up my car it was not washed or vacuumed. I spent over 600 dollars and that should have been done in my opinion. My dealer in charlotte called Hendrick Mercedes it was not washed or vacuumed. I spent over 600 dollars and that should have been done in my opinion. My dealer in charlotte called Hendrick Mercedes’ went way and beyond dealing with their customers. If you don’t know who he is he is the owner hendrick nascar racing team. But I was in Florida when I bought my car. That’s why it was not done in charlotte More