Mercedes-Benz of Sarasota

I dropped my car off after hours without an appointment. At 7:45 am, MB Cares alerted me my car was unlocked, so I knew they moved my car to start working on it. By 9 am, my Service Advisor called with the At 7:45 am, MB Cares alerted me my car was unlocked, so I knew they moved my car to start working on it. By 9 am, my Service Advisor called with the shop’s diagnosis. This exceeded my expectations. More

For the first time in my life i saw so amazing costomer service it was like buying a car from my own family. service it was like buying a car from my own family. More

Jim, the service manager is an excellent listener and truly cares about his client’ experience! truly cares about his client’ experience! More

Entire staff was very Professional, courteous, helpful and friendly. Gotta love Mercedes vehicles and service and friendly. Gotta love Mercedes vehicles and service More

The A service on this vehicle should have taken a couple of hours. Instead, the dealer could not perform this service in a full day (brought the car in for a 10 AM appointment). I could not pick up the ca of hours. Instead, the dealer could not perform this service in a full day (brought the car in for a 10 AM appointment). I could not pick up the car until the next day. Yes, I had a loaner, but it was still inconvenient to have an A service take two days, especially since the appointment was made weeks in advance, and I had planned for the car to be ready in a few hours. More

The process involving the particular transaction was very efficient, professional, and completed with courtesy and respect. efficient, professional, and completed with courtesy and respect. More

Lisa and the service manager Jim made sure I made a trip even though my car was not cooperating with the technician. They arranged transportation to make sure my trip went perfectly. Thank you again! even though my car was not cooperating with the technician. They arranged transportation to make sure my trip went perfectly. Thank you again! More

Christopher Robinson, my service advisor, is incredible. First he cares and listens, he never tries to rushes a client or be dismissive. That matters when a car owner doesn't really know as much as he doe First he cares and listens, he never tries to rushes a client or be dismissive. That matters when a car owner doesn't really know as much as he does about cars. He's incredibly detailed in layman's terms, so as an owner one doesn't feel completely inept. It amazes me that he has such positive energy and truly appears to LOVE his job. MB of Sarasota hopefully appreciates how he is a true ambassador and represents the dealership with such character, professionalism, knowledge and kindness. Reward and take good care of him because of him you will always have elated clients. More

Brett, service manager, is always helpful, informative, and attentive.Dealing with him is always a pleasure. and attentive.Dealing with him is always a pleasure. More

The Sarasota MBenz service department has won the lottery with Taylor Williams. I think I did, too. She's the best with everything - knowledgeable, professional, great communicator, and service perfection. with Taylor Williams. I think I did, too. She's the best with everything - knowledgeable, professional, great communicator, and service perfection. Thank you! More