Mercedes-Benz of Sarasota

Chris is an outstanding service advisor. He kept me well informed on a multi-day service requirement. I will always ask for him when I service my vehicle at MB Sarasota. He kept me well informed on a multi-day service requirement. I will always ask for him when I service my vehicle at MB Sarasota. More

False advertising for tires. Fine print Said buy 3 get one but that is not what happened and would not have happen if we had researched tires. Hard hit at this time of year. Fine print Said buy 3 get one but that is not what happened and would not have happen if we had researched tires. Hard hit at this time of year. Great way to treat the elderly More

Chris in the Service Department did a great job keeping me informed of status of my car and ensuring its 30,000 check up went smoothly me informed of status of my car and ensuring its 30,000 check up went smoothly More

Our 2021 S580 incurred both driver's side blown tires after running over a pothole in the middle of the road recently. Service representative Shawn Barnett handled our expeditiously and professionally, f after running over a pothole in the middle of the road recently. Service representative Shawn Barnett handled our expeditiously and professionally, first by referring me to "Mercedes Roadside" to have the car towed to the dealership, and then to have new tires mounted and the two wheels repaired. More

This location is the most polite, respectful, intelligent, and professional I been to. They were also very fast and organized. intelligent, and professional I been to. They were also very fast and organized. More

Mercedes-Benz of Sarasota is a very nicely dealership in every sense of the meaning. The interior areas and rest rooms are clean and waiting area was comfortable with a friendly ambience. We brought our M every sense of the meaning. The interior areas and rest rooms are clean and waiting area was comfortable with a friendly ambience. We brought our Mercedes GLK-350 in for a cost estimate, because the transmission oil cooling loop in the radiator developed a leak in the radiator (caused by material failure) and cross- contaminated the transmission oil with engine coolant. That event totaled the Transmission. The vehicle was a 2011, GLK-350 with only 78 thousand miles on the engine. So, it was not cost effective to have the transmission and radiator work done at the dealership. However, in the waiting area the Dealership, provided a great assortment of designer coffees, (K-Cups) teas and cookies. The staff was courteous and polite and professional in every aspect of interaction. Never-the less, we are considering acquiring a Certified, previously Loved, Mercedes-Benz as a second car and will certainly deal with Walter, an esteemed member of their sales staff. More

Lisa provided an outstanding experience as usual, there is never a detail that is missed when she is taking care of your service needs. She deserves High commendations for her work she does. is never a detail that is missed when she is taking care of your service needs. She deserves High commendations for her work she does. More

Going in for battery related error message. The diagnose was quick and precise. The repair was done in the same day. Thanks. The diagnose was quick and precise. The repair was done in the same day. Thanks. More

Very good service. Thomas answered all my questions and was very friendly. Always had a good service relationship. Thomas answered all my questions and was very friendly. Always had a good service relationship. More

awesome service, always friendly, diagnosed the issues and gave me options, had a curtesy vehicle ready for me as service was completed. very satisfied with my experiance and gave me options, had a curtesy vehicle ready for me as service was completed. very satisfied with my experiance More