Mercedes-Benz of Sarasota

If I could give Randi Doyle 6 stars I would. She is the most responsive, accommodating, unflappable service agent of any that I have dealt with. She does everything she possibly can to have here She is the most responsive, accommodating, unflappable service agent of any that I have dealt with. She does everything she possibly can to have here clients beaming and happy. She is jewel to be cherished. You are well serviced to keep her happy. More

Arrived on time with my vehicle. They did the work in a timely manner, the price was fair and I was on my way. They did the work in a timely manner, the price was fair and I was on my way. More

Lisa Gillespie was Polite, Courtesy and Professional. It's great to see that type of happy representative, it shows she cares and enjoys what she is doing. She is what i call a great asset to a dealershi It's great to see that type of happy representative, it shows she cares and enjoys what she is doing. She is what i call a great asset to a dealership/company. Thumbs up. More

Dealerships close by, and they are always willing to address my issues. Additionally, the agent that waited on me was excellent. address my issues. Additionally, the agent that waited on me was excellent. More

Attentive, helpful, sales staff were excellent in reviewing operation of vehicle,Apple Car play and various other specifics reviewing operation of vehicle,Apple Car play and various other specifics More

Thomas is a joy to work with ! ! So dedicated, personable and the best we could ask for !! Ty Claire McLaughlin ! So dedicated, personable and the best we could ask for !! Ty Claire McLaughlin More

I bought a used Honda Odyssey from these guys on 5/12/23. The whole process was complicated by unnecessary crap. Papers that were emailed to me were sent as a picture (jpg) of 3 documents lined up on a desk The whole process was complicated by unnecessary crap. Papers that were emailed to me were sent as a picture (jpg) of 3 documents lined up on a desk instead of a pdf. I had to point out to the sales person that I couldn't sign a picture of documents. They didn't tell me they didn't take outside financing until the day before I came down and after I had secured my loan. Turned out that wasn't true because I did use outside financing. They knew that I was flying from out of state to get the car, but they didn't mention that my wife and I BOTH had to be here to get the car until after I had booked tickets and there was no room on the flight left. This was not communicated until 2pm the day before. The explanation was reportedly due to my financing through my bank USAA. I had to re-do my loan through USAA last minute because of this. They also pitched a fit about my bank paying them via direct deposit despite that being faster. Most of these hurdles and excuses appeared to be designed to force me go through the dealer financing. Once I arrived there was only one key, which they refused to help me get a second despite this being a 2023 car with only 1700 miles and the previous dealership the car was at was in this dealership's extended network Autonation. They told me it was a CPO through Honda since it had previously been certified as a CPO at the Autonation Honda. Once I arrived, that turned out to not be true. I was then told it was certified CPO through Autonation. That turned out to not be true either. Overall, wouldn't do it again. Edit: To top it all off they removed the back windshield wiper and didn't replace it. More

My car was serviced with every attention paid to the service required for the schedule service. Steve was very friendly and had the car back to us in no time and clean. service required for the schedule service. Steve was very friendly and had the car back to us in no time and clean. More

Reliable Place to do business of taking care of my Mercedes. People with whom I worked (for the last 4-5 years) are professionals with the right attitude toward customer service. Thank you!! Mercedes. People with whom I worked (for the last 4-5 years) are professionals with the right attitude toward customer service. Thank you!! More

It’s always a pleasure dealing with Randi. She is knowledgable and explains all work in detail. She is knowledgable and explains all work in detail. More